Best Buy

Reviews

• TT

  Tammi

  Jul 2, 2026
  5.0
  Guru did an outstanding job helping me set up my Microsoft 365 accounts. He was knowledgeable, patient, and professional throughout the entire process. He explained everything clearly, made the setup smooth and hassle-free, and ensured everything was working perfectly before finishing. I truly appreciate his expertise and excellent customer service. Thank you, Guru, for going above and beyond!
• CE

  Colton English

  Jul 2, 2026
  1.0
  Very frustrating experiences, back-to-back. I have a need for a long battery life notebook with an ergonomic keyboard, something like a "thin-client" is what I use. These people always start talking to me about gaming because of the way that I look. Today, I finally found one by ignoring the sales people only for them to tell me it's out of stock and mock me for not knowing or assuming that. Please note that they have digital price tags in store and could immediately display that it's out of stock, but they are telling me it's been out stock for weeks and, a customer, should just know this. To the sales people, please learn about the products you sell beyond "gaming device". They don't even know what "Windows S" is and why it is not an appropriate device (you cannot install software outside of the store).
• CS

  Candy Sharkey

  Jun 27, 2026
  5.0
  This location helped me on the spot while I was in distress coming from the bank. I needed a malware check on my phone then needed to bring that back to the bank. Manager was so kind - she tried to calm me down from my experience at how I was treated at the bank and helped me right away. The gentleman offered me a glass of water and they gently walked me through the process. Kudos to the staff for being such kind caring individuals. If I am become in need anything they will be my first choice. ❤️❤️❤️
• JJ

  Jugerm

  Jun 8, 2026
  1.0
  I had a very disappointing experience with Geek Squad at Best Buy. I brought my PC in on Friday to have my GPU and PSU replaced and was expecting the work to be completed within the timeframe discussed. However, I wasn't informed that they couldn't perform the service until I returned on Monday expecting my computer to be ready. A simple phone call or update would have saved me the trip and the wasted time. But you can't access any direct line to the store and more time wasted talking to call centers who can't access the store either. The location appears to be understaffed, and communication throughout the process was poor. What made the experience even more frustrating was finding a local computer repair shop that completed the exact same service for $50, while Best Buy charges around $200 without a membership. Based on my experience, I would recommend looking into local PC repair businesses before choosing Geek Squad.
• BR

  Brandon Ruhl

  Jun 5, 2026
  1.0
  I was really disappointed with my experience at Best Buy Airdrie today. I purchased a PS5 Pro, three games to go with it and a couple of other products all online and selected the Airdrie location for pickup. When I went into the store, the first question I was asked when they were grabbing my order was if I wanted to buy their protection plan which I had already added online. Then they wanted to cancel my online order and process in store so they could get credit in store for the sale. Once I declined, they gave me my product and sent me on my way. When I get home to set up the new console for my children, I discovered that the PS5 Pro doesn’t take discs without a disc drive accessory that is an additional $100. My children went from very excited to a bit disappointed upon learning they couldn’t play with their new gift since I didn’t grab this additional accessory. If the employee would have focused more on ensuring we had the correct products and complete solution instead of focusing on their service plan and cancelling the order and reprocessing in store so they would get credit, I wouldn’t have to make a second trip back to the store and delay my children’s experience with their new product. I picked up in store because I was hoping for and expecting to get a trusted advisor to ensure my questions were answered and that I had everything I needed. Very disappointed and I expect better from Best Buy.

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