Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.4
1,246 reviews
5 stars
479
4 stars
243
3 stars
142
2 stars
80
1 star
302
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members received high praise for their helpfulness and professionalism, others were criticized for being rude, unhelpful, or inexperienced.
Product Knowledge
Several customers highlighted the expertise and knowledge of specific staff members, particularly in tech-related purchases, while others noted a lack of knowledge among some employees.
Return Policy Issues
Multiple reviews expressed frustration with the return policy, including experiences of being denied returns or receiving store credit instead of refunds.
Inconsistent Experiences
Customers reported inconsistent experiences at the same location, with some having excellent service while others faced long waits and unhelpful staff.
Inventory Management
Several customers noted issues with inventory accuracy, leading to frustration when items were out of stock despite being displayed as available.
- ACAlex Carter3 days ago1.0PREDATORY AND OPPORTUNISTIC SALES TACTICS My advice to anyone having an emergency issue with a mobile phone to steer clear of Best Buy and deal directly with literally anyone else be it the mobile service company, phone manufacturer, or any of the other mobile phone stores in the mall! Walked in the other day with a inoperable iPhone tied to a Virgin plan
- SMSamaneh Mohammadi4 days ago5.0Dear Best Buy Team, I wanted to express my appreciation for the exceptional service provided by the Manager Marziyeh and Samyar at West Vancouver Park Royal location. They demonstrated professionalism, expertise, and a customer-first approach in resolving my laptop issue. Their friendly, patient, and knowledgeable support made the experience very pleasant. I'd like to highlight their dedication to ensuring my issue was fixed efficiently. Please pass on my gratitude to Marziyeh and Samyar - they did a fantastic job representing Best Buy. Thank you for having such a great team.
- ARAndy RogersJan 6, 20265.0Great shopping experience at Best Buy! I came in to buy a some stuff and was fortunate to be assisted by Steffy. She was professional, friendly, and knew exactly what to suggest based on my needs. She explained the features clearly and helped me compare options so I could make the best decision. Her positive attitude and customer-first approach really stood out. The products are fantastic, but the service I received from Steffy made the experience even better. Highly recommend visiting this store and if you get a chance, ask for Steffy, she’ll take great care of you!
- ACAmir CalahanDec 30, 20255.0I visited the phone department at Best Buy Park Royal on Sunday, December 28th and had an absolutely outstanding experience thanks to Alireza Azarmi. Alireza was incredibly friendly, professional, and patient. He took the time to explain everything to me clearly, ensuring I understood all the details before making a decision. I never felt rushed or pressured. What impressed me most was how he went above and beyond to help me; it is rare to find this level of genuine customer care these days. To the management team at Best Buy Park Royal: Alireza is a massive asset to your store. Please make sure he gets the recognition he deserves! Because of his exceptional service, I will definitely be recommending this location to all my friends for their tech purchases. Thank you, Alireza!
- MPMariah PriceDec 24, 20251.0I don't know why I had to ask FIVE different people, to open the headphone glass case in the headphones/electronic department... to FOUR different departments that's FOUR different areas of the store.... I stood there for the longest time and 3 employees walked past me when 1 barely made eye contact. Please train people properly. Please do your job. And please understand what and when customers are talking or needing something... It was the simplest thing. Just open the case so I could purchase a nice pair of headphones. Thanks for absolutely nothing. And definitely won't be coming back. If I could give this store a zero. I would. Thanks! Have a fantastic day.
Frequently Asked Questions About Best Buy
What types of pickup and delivery services does Best Buy in West Vancouver offer?
Best Buy offers in-store pickup, curbside pickup, and delivery services.
Where is the Best Buy store located in West Vancouver?
The store is located at 2100 Park Royal S, inside the Park Royal Shopping Centre, West Vancouver, BC, V7T2W4, Canada.
What are the regular operating hours of Best Buy at Park Royal Shopping Centre?
Best Buy is open Monday to Wednesday from 10:00 AM to 7:00 PM, Thursday and Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Best Buy offer any guarantees or special services?
Yes, Best Buy Canada offers a Low Price Guarantee and in-house Geek Squad Agents for technology repairs, protection, and memberships for home or business.
What payment methods are accepted at this Best Buy?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Financing, Mastercard, and Visa.
Is Best Buy in West Vancouver accessible for customers with wheelchairs?
Yes, the store has wheelchair accessible entrances and parking, but does not have a wheelchair accessible elevator.
Can I recycle electronics at the Best Buy store at Park Royal?
Yes, Best Buy offers electronics recycling services at this location.
Are there nearby dining options where I can grab a refreshment after shopping at Best Buy?
Yes, you can visit Booster Juice or Chatime Bubble Tea located near Best Buy at Park Royal Shopping Centre for smoothies and bubble tea.
What other stores are close to Best Buy within Park Royal Shopping Centre for additional shopping?
Nearby stores include Winners for clothing and shoes, Miniso Canada for retail and gifts, and Staples Print and Marketing Services for printing needs.
Are there any nearby financial services available near Best Buy at Park Royal Shopping Centre?
Yes, Scotiabank branches are located nearby for banking services.