Best Buy

Reviews

• DL

  Dylan Lin

  1 day ago
  1.0
  I will never order anything again from Bestbuy, never Ordered a TV and waiting for them to deliver almost two months, they promised us it will be delivered on Feb 22nd, after we paid, we got confirmation that delivery date change to Feb 28th, and they ask us to stay home in order to receive the TV, we did and we got nothing because they made a mistake, they entered the wrong address, and the delivery guy just gave us a phone call mentioned they went to the wrong address so they were unable to deliver it on 28th, until today we still haven’t received our TV, did I just throw my money to a scam company or I will still receive a TV? And they actually don’t really care if you receive your package or not, they are not even trying to fix the problem they caused, very passive and irresponsible service, fun fact is I can only leave this useless message on Google. Guys, if you’re waiting anything from bestbuy delivery, good luck 🤞
• ND

  Nelson Dominguez

  Feb 22, 2026
  2.0
  Today I visited this Best Buy location intending to purchase a phone, a smartwatch, and wireless earbuds — and to trade in my current device. Unfortunately, the entire experience was frustrating from start to finish. First, the phone I was interested in is a brand that Best Buy is the exclusive distributor for in Canada. However, there was no display model available in-store. All units were kept in the back, meaning I couldn’t see or try the device before purchasing. I was told I could buy it and return it if I didn’t like it — but that completely defeats the purpose. A retail store should allow customers to test and experience products before making a decision. Second, the trade-in process was inconsistent and misleading. The online estimator provided a valuation after confirming several device conditions. However, when I arrived in-store, I was told that because my battery health was below 85%, the value would be cut in half — a condition that was not clearly disclosed online. Realistically, most three-year-old phones won’t have 85% battery health. That felt disappointing and inconsistent with what was advertised. After deciding not to proceed with the trade-in, I discovered the earbuds I wanted were not in stock. They would need to be shipped to the store, meaning another visit in a few days. The smartwatch I wanted to see wasn’t on display either — and not even available in-store. It would need to be ordered from a warehouse with about a one-week wait. At that point, I asked if, should I purchase the phone, someone could assist me with transferring my data from my iPhone. I was told yes — for an additional $50 plus tax. This left me confused about the value of shopping in-store. The expectation of a retail location is that it serves as a one-stop solution: hands-on experience, available inventory, and strong customer service. Instead, there was limited stock, no display units for key products, inconsistent trade-in pricing, and added charges for basic assistance — while several staff members were available and chatting during the 30–45 minutes I was trying to make a purchase decision. If the in-store experience offers fewer advantages than buying online — and even basic support comes at an extra cost — it becomes difficult to justify shopping retail. Based on this experience, I would likely choose to order online in the future and have everything delivered at once. I hope this feedback helps improve the in-store customer experience.
• FA

  Fernanda Ave

  Feb 22, 2026
  1.0
  Terrible experience at Best Buy. My parents went there to buy Meta AI glasses. After trying different models they decided they wanted the one with the transparent lenses and asked the attendant. They were given the product that comes in a closed box, they payed and came home. They waited for me to open the box. They told me that they thought it was weird that the lady told them they could not return the product after opening the box. Because english is not their first language, I decided to contact customer service via chat to confirm the return policy. They told me it could be returned within 30 days even if opened, so I opened it, only to discover it was the wrong product. They sold my parents the sunglasses version and NOT the transparent one they asked for it. When we went back to the store the next day, staff refused to exchange or refund because “the box was open,” even though THEY had sold my parents the wrong item. I showed them the screenshots of my conversation online, but they told me that because it’s written on the receipt that’s what they consider it. They dismissed the online support by saying, “Sometimes they give wrong information.” After a long argument, a manager agreed to exchange to the right product. But when he checked they were out of stock. He offered to order it but the product was going to arrive after my parents went home, so that was not going to work. He said it was that or a gift card. He could not refund us the money. To make matters worse, we were repeatedly given conflicting information by different Best Buy representatives. First the person on that chat support about the return policy, after that was their phone support that said we could use the store credit to buy an Apple gift card with manager approval. The store manager later called us and said that was not possible, leaving us completely stuck. In the end, my parents had to buy the correct glasses at Amazon, and I’m left with store credit for a mistake that was entirely Best Buy’s. What makes this especially disappointing is that I’ve been a loyal Best Buy customer for years. I bought my last three phones and my last three computers there. That clearly meant nothing when it came time for the store to take responsibility. This experience showed a total lack of accountability, consistency, and customer care. Other than using the store credit (since I don’t have an option), I would not be buying anything else there.
• RT

  rambod tagha

  Feb 9, 2026
  1.0
  I share my worst experience with this branch .I ordered a Whirlpool washer on December 21 and it should have been delivered on January 22.After having month without the washer,I received an email the there is 2weeks delay.The manager and employee were very irresponsible and didn’t care about the order.They offered me to refund the money and I order again from the other company! Bestbuy selling the appliances without any back up confirmation from their in warehouse.The manager and staff were not supportive at all. I don’t recommend any home appliances from Bustbuy. Customers care and the store manager would not care about any delay in delivery .Bestiary is number ONE in mismanagement of their products :(
• ME

  Matt E

  Feb 3, 2026
  5.0
  I had an amazing experience at Best Buy Park Royal. We went in to buy both a laptop and a tablet at the same time, and the team made the whole process genuinely easy and stress free. They took the time to understand exactly what we needed, asked the right questions, and compared options in a way that actually made sense, not pushy, just thoughtful and honest. What really stood out was how patient and caring they were. We spent almost three hours in the store, and they never once made us feel rushed. They helped us match performance, features, and budget to our exact needs, and even walked us through setup details so we could feel confident before leaving. A big thank you to Donya and Arash for going above and beyond. Their kindness, professionalism, and attention to detail turned a big purchase into a great experience. Five stars, highly recommended!

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