Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.4
1,221 reviews
5 stars
459
4 stars
243
3 stars
142
2 stars
80
1 star
297
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, or dismissive towards customers.
Warranty Issues
Customers expressed frustration over Best Buy's handling of warranty claims, often feeling that the company did not honor warranties or provide adequate support.
Product Availability
Many customers reported issues with product availability, including discrepancies between online listings and in-store stock.
Staff Knowledge
Several reviews indicated that staff members lacked product knowledge and were unable to assist customers effectively.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism, indicating that experiences can vary significantly.
- TTTM TN3 days ago5.0I recently purchased a TV for my mom and God knows I don’t buy easily. I had already been to enormous shops and failed to find the one, but Alireza from BestBuy, West Vancouver with his systemic approach and relevant questions, caring about my needs and preferences, immediately earned my trust. I have never been so certain about a purchase. I’ll be there soon to buy another TV for myself. Thank you Alireza. Thanks BestBuy, West Vancouver. 🙏🙏🙏
- SSSeyed3 days ago5.0I recently purchased a Sony 77” A95R TV from Best Buy West Vancouver. Alireza, the Sony Advisor, was incredibly patient, knowledgeable, and honest. He explained every detail clearly and helped me choose the perfect Sony model for my home. Later, I also purchased a Sony sound system with his help and got a great Black Friday deal. Alireza is truly professional and genuinely cares about his customers — highly recommended!
- SJSalar Javid4 days ago5.0I have been trying to shop for a TV for the past 5 months and I finally pull the pin last night. I had a great experience starting with the Sony Rep, Alireza …. Patient and knowledgeable. Kept in touch with me and made me aware of all the sales coming up. Yesterday at the time of sale - the manager Moe & Taha and sales rep Shohreh handled my case with white glove service - arranged a great deal and all the delivery and setup for my brand new TV. Thanks for seamless experience all!
- NFNAZI FALLAH5 days ago5.0I had a wonderful experience today at Best Buy. Narges was extremely patient and supportive, even though the system was having issues. She took her time to explain everything clearly and helped me choose the right option without any pressure. Her professionalism, kindness, and positive attitude truly made the whole process smooth and stress-free. Highly recommended — thank you, Narges
- RZRZA ZNov 12, 20251.0I had a very disappointing experience with this store. The customer service is extremely poor — the staff seem unfamiliar with return policies and do not prioritize customer satisfaction. Even the manager was unhelpful and argumentative. I strongly recommend checking your receipt carefully before purchasing, as they do not clearly explain their policies and may leave you unable to return your product.
Frequently Asked Questions About Best Buy
What types of pickup and delivery services does Best Buy in West Vancouver offer?
Best Buy offers in-store pickup, curbside pickup, and delivery services.
Where is the Best Buy store located in West Vancouver?
The store is located at 2100 Park Royal S, inside the Park Royal Shopping Centre, West Vancouver, BC, V7T2W4, Canada.
What are the regular operating hours of Best Buy at Park Royal Shopping Centre?
Best Buy is open Monday to Wednesday from 10:00 AM to 7:00 PM, Thursday and Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Best Buy offer any guarantees or special services?
Yes, Best Buy Canada offers a Low Price Guarantee and in-house Geek Squad Agents for technology repairs, protection, and memberships for home or business.
What payment methods are accepted at this Best Buy?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Financing, Mastercard, and Visa.
Is Best Buy in West Vancouver accessible for customers with wheelchairs?
Yes, the store has wheelchair accessible entrances and parking, but does not have a wheelchair accessible elevator.
Can I recycle electronics at the Best Buy store at Park Royal?
Yes, Best Buy offers electronics recycling services at this location.
Are there nearby dining options where I can grab a refreshment after shopping at Best Buy?
Yes, you can visit Booster Juice or Chatime Bubble Tea located near Best Buy at Park Royal Shopping Centre for smoothies and bubble tea.
What other stores are close to Best Buy within Park Royal Shopping Centre for additional shopping?
Nearby stores include Winners for clothing and shoes, Miniso Canada for retail and gifts, and Staples Print and Marketing Services for printing needs.
Are there any nearby financial services available near Best Buy at Park Royal Shopping Centre?
Yes, Scotiabank branches are located nearby for banking services.