Best Buy

Reviews

• DT

  Daniel Trakhtenberg

  Feb 4, 2026
  1.0
  I bought a pair of apple airpod pro 2’s. I was swindled into buying the warranty plan that they promised was far superior to the apple care plan. These were 289 dollar headphones. The “warranty” was was $90. I was told I could bring them back if there was any issues and get a new pair for replacement if there was non damage issues. One third the cost. I returned them after 8 months. The microphone stopped working. I was told they won’t take them and I have to fill out an online form to return them myself to apple. Why get the warranty? It’s apple care but 90 dollars. I was swindled and will never be coming back to Best Buy again. Be honest with your salespeople. I would have never paid almost half the price for basically no coverage. Shameful.
• CP

  Cathy Parris

  Feb 3, 2026
  5.0
  Connor at Langford location is excellent! I've tried to buy a laptop twice from Uptown location and end up leaving frustrated and empty handed. Connor is patient, he explains laptop features in a way I could comprehend, excellent customer service, no pressure and a huge relief feeling I bought exactly what I needed
• AL

  Artur Lesnik

  Jan 29, 2026
  1.0
  The worst electronics store in Canada
• JP

  Jason Parsons

  Dec 30, 2025
  1.0
  I went into Best Buy Langford specifically because I needed a new laptop quickly. I could have ordered the same item from Amazon or another retailer, but next-day delivery was the deciding factor in choosing Best Buy. The store did not have the model I wanted in stock, but the sales associate assured me — after I asked them to confirm — that it would be delivered to my home the very next day. Based on that assurance, I proceeded with the purchase and paid over $3,000, fully expecting fast delivery. I have now checked the tracking information and the delivery date has been pushed to January 5th — an 8-day delay. That is not even remotely close to what was promised and completely defeats the reason I chose Best Buy in the first place. Had I been given accurate information upfront, I would have ordered elsewhere. At least with Amazon, I would have had a realistic 2-day delivery window. This experience feels misleading and has significantly damaged my trust in the information provided by the staff at this location. I would welcome a response from store management explaining how this happened and what can be done to make this right.
• SS

  Shannon Stewart

  Dec 30, 2025
  1.0
  I called “geek squad” yesterday at 1:00 pm about a repaire inquiry and they told me they have the same hours as Best Buy so they close at 8 and told me to come at 630. I arrived at 6:29 pm and there was no one at the desk. I stood there waiting to be helped and a service worker stared at me until I said something. She told me that geek squad is closed. I reiterated the same information I wrote here and she said that they had left. I said well that makes no sense if I was told they close at 8 and I was meant to be here at 630. She told me they close at 630. I asked another worker and he said they had someone call out due to illness. So someone here is lying and I don’t do lying. I went AGAIN today (my mistake of going again) to get my MacBook inspected for repairs. When they told me the cost of repairs they laughed and said $1,300. Why are you laughing? I was not laughing yet here you are giggling away. I asked to see the refurbished MacBooks and a worker showed me to the new MacBooks. After repeating myself again I am looking for REFURBISHED MacBooks the worker dared to correct ME and said these are refurbished. I then had to explain to a BEST BUY WORKER what the difference between “new” and “refurbished” means. It’s clear they hire anyone that barely speaks English to rage bait you. Not that I come to Best Buy often, but now never again. I’m going to Costco to buy a MacBook. Hurray for Costco.

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