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Best Buy

3.7
(3014 reviews)

Business Details

(866) 237-8289

About

Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products. In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Best Buy
798 Granville St. , Suite 200, Vancouver, BC
V6Z3C3, Canada

Hours

Reviews

3.7
3,014 reviews
5 stars
1,114
4 stars
844
3 stars
550
2 stars
164
1 star
342

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness, patience, and professionalism of staff members, particularly highlighting individuals like Aryan, Midori, and Shahab for their exceptional service.

Product Knowledge

Several reviews noted the staff's strong product knowledge, which helped customers make informed decisions about their purchases.

Negative Experiences

A significant number of reviews reported poor customer service experiences, including long wait times, unhelpful staff, and issues with order fulfillment.

Store Environment

While some customers appreciated the store's variety and organization, others expressed frustration with the lack of staff availability and responsiveness.
  • NA
    Negin Amani
    Feb 17, 2026
    5.0
    I went to Best Buy with my friend because she was purchasing a phone. I can honestly say Aryan is a real salesperson! He asked me if I needed anything — I seriously said no — and somehow I ended up buying a MacBook Pro, iPad, AirPods Max, and accessories! All of this was because of his great presentation skills and the amazing deals at Best Buy. He patiently showed and checked the items for me, offered different options, placed my order, and helped me get the best deals and offers. Huge thanks to you, Aryan! I wish you the best of luck. I’m more than happy with all my items and can’t wait to give the gifts to my beloved sister. Thank you for your great customer service, time, and patience. Definitely check out Best Buy — they have great deals! I received my items in less than four days. And look for Aryan if you want to experience excellent customer service.
  • AH
    Amin Hedayati
    Feb 16, 2026
    5.0
    Had a great buying experience at this Best Buy location. Milad and Atefeh were patient, respectful, and took time to explain different options clearly. No pressure at all — just practical help and honest guidance. If you visit this store, definitely ask for their help.
  • AB
    Anna Van Blankenstein
    Feb 16, 2026
    5.0
    Parvan was amazingly knowledgeable and professional, and much in demand by his colleagues. He solved the unsolvable--my forgotten PIN. Whew! He was patient and kind with someone less than tech-savvy, and very generous with his time. He guided me through the (for me stressful) process of buying a new phone by explaining the options with clarity. I was soooo grateful to him!!! Parvan will accomplish whatever he sets out to do in life, with great success.
  • CK
    Chester Kelly
    Feb 16, 2026
    5.0
    Midori was my sales rep while I was purchasing a new Galaxy A17 5G telephone as well as a Galaxy Fit 3 watch. She was very knowledgeable about both of these products. I also purchased a phone cover and screen shield, which she installed for me. I would certainly recommend her to my friends, for their purchases. Judy Kelly
  • AM
    Ali Mohammadian
    Feb 6, 2026
    5.0
    I had a great experience buying a laptop, phone, and TV at Best Buy. I would like to sincerely thank Milad, Mohammad, Atefeh, Armin, and Soroush for their amazing support and excellent customer service. They were all very patient, professional, knowledgeable, and friendly, and they took the time to fully guide me and answer all my questions. Their honest advice and helpful recommendations made my shopping experience easy, stress-free, and enjoyable. Thanks to their help, I was able to make the best choices with confidence. I truly appreciate their support and highly recommend this store and this wonderful team to everyone. Thank you so much! 🙏

Frequently Asked Questions About Best Buy

What are the store hours for Best Buy located at 798 Granville St., Vancouver?

Best Buy is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.

Does this Best Buy offer in-store pickup and delivery services?

Yes, you can reserve products online and pick them up in-store, and Best Buy also offers delivery services.

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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