Apple Pacific Centre

Reviews

• HC

  HC Clem

  5 days ago
  1.0
  I visited the store last Sunday January 4 at approximately 4 pm. Was on the upper level. There was a “session” going on. There is an enormous, gigantic screen where the material for the session is displayed. Two people sitting in for the session. I had no idea, I walked in front of the screen to use the bathroom at the other end of the floor and the instructor game me the weirdest and dirtiest look. Just stood there looking at me like I had just done something criminal. I was perplexed but kept going. And the two in the session looked at me the same way. It was an intro to iPhone. Completely out of line. My crossing in front of this screen should not have had this response it did. I’m looking back at this experience, I am disturbed by the lack of … professionalism. Changed my mind about bringing home my new laptop that day. Put off that purchase.
• EO

  Evan O

  6 days ago
  5.0
  After purchasing a new iPhone in the US and having a nightmarish experience trying to set it up there, I returned to Canada and the staff at this store set up my phone and solved all the issues within minutes. Jessica and Thomas assisted me and were both fantastic.
• OT

  Owen Tseng

  Jan 5, 2026
  1.0
  I’m extremely disappointed with the service. I sent my MacBook Pro in for repair on December 23, and your staff told me it would be ready for pickup on January 2. On the afternoon of January 2 (around 4:00 PM), I received an email asking me to contact the store, but the email included no explanation or details. Since January 2 was the promised pickup date, it is reasonable to assume that the pickup is ready and the staff just wants to contact me. I went to the store immediately. Only then was I informed that an additional issue had been discovered and that the repair would require at least five more days. This raises two serious concerns: 1. Why was this “additional issue” only discovered late in the afternoon on the promised pickup date, when the customer reasonably expects the device to be ready? 2. Why did the email contain no information about the delay, the newly discovered issue, or the revised timeline—forcing me to come in without any clarity? More importantly, I specifically sent my MacBook in well before work starts because I urgently need it and planned around the January 2 pickup date. An unexpected additional five-day delay disrupts my schedule and affects everything afterwards. Please do better apple…
• PJ

  Priscila Jiménez

  Jan 2, 2026
  5.0
  👍🏼 I had a good experience at this store. Took my computer for a repair. 💻 The repair was finished on time. ♿️ The store is accessible for wheelchairs and strollers. It is spacious and has an elevator.
• TC

  T Chan

  Dec 17, 2025
  5.0
  I had an excellent experience at the Apple Store in Pacific Centre, Vancouver! From the moment I walked in, the staff were friendly, knowledgeable, and genuinely helpful. They took the time to answer all my questions and guided me through the options without ever feeling rushed. The store itself is bright, modern, and well-organized, making it easy to find what you need. The space is exceptional, and it is the first Apple Store with an exterior present in BC! It’s always a pleasure shopping here, and I highly recommend this location for anyone looking for top-notch service and a welcoming environment.

Frequently Asked Questions About Apple Pacific Centre