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Best Buy Express

4.6
(265 reviews)
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Business Details

8100 Rock Island Hwy, Trail, BC
V1R 4N7, Canada
(250) 364-2447
https://stores.bestbuy.ca/en-ca/bc/trail/8100-rock-island-hwy

About

Electronics StoreCell Phone StoreTelecommunications Equipment SupplierComputer StoreHome Theater Store
Welcome to Best Buy Express, where technology meets connectivity. Our stores across Canada are the result of a strategic partnership between Best Buy and Bell Canada, blending the best in tech retail with cutting edge telecommunications services. Step into our stores to discover the latest tech offerings from Best Buy, complemented by the great services and expertise of Bell, Virgin Plus, and Lucky Mobile.

Location

Best Buy Express
8100 Rock Island Hwy, Trail, BC
V1R 4N7, Canada

Hours

Reviews

4.6
265 reviews
5 stars
224
4 stars
13
3 stars
7
2 stars
3
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional, friendly, and helpful service, particularly highlighting employees like Harman, Manpreet, and Muskan.

Product Availability

Some customers expressed frustration over the lack of product display and availability, particularly regarding specific items like the XBOX.

Knowledge and Support

Customers appreciated the staff's knowledge and willingness to assist with technical issues and product explanations.

Mixed Experiences

While many reviews were positive, there were a few negative experiences regarding product reliability and customer service interactions.
  • CS
    chad sommerfeld
    Feb 18, 2026
    5.0
    Manpreet and Caroline absolutely, spectacular service. Very helpful and kind
  • CC
    Cindy
    Jan 27, 2026
    5.0
    Excellent customer service from Muskan. She went above n beyond to help when I broke my phone. Polite, friendly and very helpful. Thank you Muskan!!
  • AM
    Alana Minty
    Jan 23, 2026
    5.0
    My old cell plan was cancelled by the provider, nobody else was able to get me service. Caroline helped me get set up with Lucky, thank you!
  • YO
    yemi Opeyemi
    Dec 30, 2025
    5.0
    Thank you Caroline for your help.
  • PB
    Pat Beauchamp
    Dec 17, 2025
    1.0
    Walked in to try and purchase an XBOX, they had nothing on display. I inquired and was given a short answer "they are stored in the cabinet" the customer service rep then asked what I was looking for and I said I didn't know because I wanted to see them. He then proceeded to help a customer who came in after me with a purchase. I walked out.
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Brand Certified Facts from Best Buy Express

Best Buy Express partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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