Best Buy Express

4.3
584 reviews

About

Electronics StoreCell Phone StoreTelecommunications Equipment SupplierComputer StoreHome Theater Store
Welcome to Best Buy Express, where technology meets connectivity. Our stores across Canada are the result of a strategic partnership between Best Buy and Bell Canada, blending the best in tech retail with cutting edge telecommunications services. Step into our stores to discover the latest tech offerings from Best Buy, complemented by the great services and expertise of Bell, Virgin Plus, and Lucky Mobile.

Location

Best Buy Express
10355 152nd St, Surrey, BC
V3R 7B7, Canada

Hours

Reviews

4.3
584 reviews
5 stars
409
4 stars
73
3 stars
29
2 stars
14
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

The quality of customer service is inconsistent, with some associates receiving high praise for their helpfulness and professionalism, while others were criticized for being rude or unhelpful.

Sales Performance

Several customers reported receiving excellent deals and recommendations from specific associates, particularly Arwinder, Priyansh, and Aishleen.

Staff Knowledge

Many reviews highlighted the knowledge and expertise of certain staff members, particularly in explaining products and plans, contributing to positive shopping experiences.

Negative Experiences

A few customers expressed frustration with specific employees, particularly Nitin, citing poor service and unprofessional behavior.
  • 2C
    2 Chu
    4 days ago
    5.0
    Great service from Kuldeep. Got a great deal in a phone and phone plan.
  • LL
    Luisa
    Dec 28, 2025
    1.0
    Sad to see how inconsistent the customer service is between sales associates. The first time I went in, I ended up buying because the guy was super friendly and explained everything really well. Today, I decided not to purchase because the service was terrible. I won’t be going back
  • AP
    Aman Pabla
    Dec 28, 2025
    1.0
    Is there a policy that you cannot do a return on Boxing Day? One of your associates said first yes and other one came said no. Waited in line and wasted my time. Get your managing right. Maybe have a sign by entrance.
  • SS
    Sonia Singla
    Dec 27, 2025
    5.0
    Very good service priyanshu is too good in dealing.must try and get good deals. I got apple watch free with phone and good plan. Deserves 5 stars.
  • GS
    Gagan Singhal
    Dec 27, 2025
    5.0
    “Excellent service! Priyansh was very knowledgeable, polite, and helped me choose the perfect phone within my budget. Highly recommended.

Frequently Asked Questions About Best Buy Express

What are the store hours for Best Buy Express in Surrey?

Best Buy Express is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.

Does Best Buy Express offer in-store pickup for online orders?

Yes, Best Buy Express offers in-store pickup services.