Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.3
730 reviews
5 stars
242
4 stars
164
3 stars
100
2 stars
49
1 star
175
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers feeling ignored or receiving inadequate assistance from staff.
Product Availability
Customers frequently reported issues with product availability, including items being out of stock or misrepresented online.
Staff Knowledge
Several reviews indicated a lack of product knowledge among staff, leading to confusion and dissatisfaction during the purchasing process.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and knowledge, indicating that experiences can vary significantly.
Delivery and Installation Issues
Customers expressed frustration with delivery and installation services, citing poor communication and unprofessional behavior from delivery personnel.
- FDFarmer D5 days ago1.0Was going to be buying a screen protector for my phone ($70 + tax) upon purchase they wanted an additional $10 to apply it. Won't be purchasing anything from here again. Many other places will apply for free when purchasing from them. Store was not busy, something they could have easily offered or waived the fee. I left it at the counter and walked out.
- TCTina ChengNov 15, 20251.0Worst shop ever. Unfriendly staff. Zero product knowledge. Not customer oriented. Will never shop there again. I’d rather buy online.
- MPMichael PanNov 15, 20251.0This is by far the worst Best Buy to get a price match. They constantly refuse to price match, even for authorized retailers. Visit any other Best Buy store or even Staples to get your price match and don't waste your time or money here.
- SSSamanthaNov 11, 20251.0This is the smallest store w/the worst customer service. 5 ppl in cell phone area and 5 others walking around, but nobody can help you find a cell phone accessory 🤦🏽♀️ Don’t come here and just drive to Langley!
- MGMark GlancyOct 20, 20251.0Worst buying experience of any major box store. Not greeted upon entry, fine not a big deal. Need help finding a product or quantity check well, if you make eye contact with any employee they will quickly go down another aisle and avoid you. Ok, surely you get help at the customer service counter right? Wrong! I asked if they could check if they had an item in stock, told me to go look in the aisle again, (unassisted) if it was there then to bring them the box and they would put the item inside of it. (Video game disc) Came back with a box then was told they actually dont even have the disc. Understandable to not have the item in stock. However the customer service was so poor it was shocking. Ive had better customer service from Facebook market place
Frequently Asked Questions About Best Buy
What types of pickup and delivery services does Best Buy Surrey offer?
Best Buy Surrey offers in-store pickup, curbside pickup, and delivery services to its customers.
Where is Best Buy Surrey located?
Best Buy Surrey is located at 2267 160th St., Grandview Corners, Surrey, BC, V3Z9N6, Canada.
What are the regular store hours for Best Buy Surrey?
Best Buy Surrey is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Does Best Buy Surrey provide repair and technology services?
Yes, Best Buy Surrey has in-house Geek Squad agents who handle repairs, protection, and tech support services for customers.
What payment options are available at Best Buy Surrey?
Best Buy Surrey accepts American Express, Android Pay, Apple Pay, cash, financing, Mastercard, and Visa.
Is Best Buy Surrey wheelchair accessible?
Yes, the store has wheelchair accessible entrance and parking, although it does not have a wheelchair accessible elevator.
Can I shop online at Best Buy Surrey and pick up my order in store?
Yes, customers can reserve products online and choose to pick them up in-store at Best Buy Surrey.
What nearby restaurants can I visit before or after shopping at Best Buy Surrey?
You can enjoy meals at nearby restaurants such as Wok Box, Subway, TacoTime, or Steve's Poke Bar, all located close to Best Buy Surrey in Grandview Corners.
Are there educational centers near Best Buy Surrey?
Yes, Kumon Math and Reading Centre is located nearby, providing tutoring and educational services conveniently accessible from Best Buy Surrey.
What other stores related to health and wellness are close to Best Buy Surrey?
Nearby health and wellness options include Insight Eyecare Doctors Of Optometry, GNC Canada for vitamins and supplements, and Morgan Heights Dental Centre for dental care.