Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.3
736 reviews
5 stars
245
4 stars
164
3 stars
100
2 stars
49
1 star
178
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful and rude staff, lack of product knowledge, and long wait times for assistance.
Product Availability
Customers frequently noted issues with product availability, including items being out of stock or misrepresented online.
Positive Staff Interactions
Despite negative feedback, several customers praised specific staff members for their helpfulness and knowledge, indicating that experiences can vary significantly.
Delivery and After-Sales Issues
Numerous reviews highlighted problems with delivery services and after-sales support, leading to frustration and dissatisfaction among customers.
Pricing Concerns
Customers expressed dissatisfaction with pricing, feeling that it was often higher than competitors and that additional fees for services were unreasonable.
- JSjaskirat saini4 days ago1.0The senior specialist Sree was assisting me was extremely rude and declined the service, stating that it was a 1‑year warranty and could not be replaced. However, the website clearly states that the ZAGG protector comes with a lifetime warranty valid for the life of the device. She initially said, “We will look into it,” and when I asked for a timeline, she replied it would take several days and that I would need to contact the store to follow up. While I understand that a customer may not always be fully aware of the terms, it is the responsibility of the staff to accurately clarify and verify the information the customer provides before denying service.
- MMMinDec 31, 20251.0Sold me a phone plan that doesn’t work
- EOErica OttoDec 30, 20251.0The service was terrible. The store itself was fine, no issues there, but the person that I had looked to for help was not. I believe the name of the person helping me was Jaspreet. She was condescending and rude. Didn’t listen to what I was looking for and couldn’t be bothered to be inquisitive to make sure she had answered my question. I left frustrated and embarrassed and went somewhere else and paid more for the product that I wanted because it was such a negative experience.
- JKJeff KarlssonDec 23, 20255.0Helpful staff, clean store, and competitive pricing.
- CVCHIRAG VERMADec 11, 20255.0Bought Sony 1000XM5 here and The Ladies at the front were very helpful
Frequently Asked Questions About Best Buy
What types of pickup and delivery services does Best Buy Surrey offer?
Best Buy Surrey offers in-store pickup, curbside pickup, and delivery services to its customers.
Where is Best Buy Surrey located?
Best Buy Surrey is located at 2267 160th St., Grandview Corners, Surrey, BC, V3Z9N6, Canada.
What are the regular store hours for Best Buy Surrey?
Best Buy Surrey is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Does Best Buy Surrey provide repair and technology services?
Yes, Best Buy Surrey has in-house Geek Squad agents who handle repairs, protection, and tech support services for customers.
What payment options are available at Best Buy Surrey?
Best Buy Surrey accepts American Express, Android Pay, Apple Pay, cash, financing, Mastercard, and Visa.
Is Best Buy Surrey wheelchair accessible?
Yes, the store has wheelchair accessible entrance and parking, although it does not have a wheelchair accessible elevator.
Can I shop online at Best Buy Surrey and pick up my order in store?
Yes, customers can reserve products online and choose to pick them up in-store at Best Buy Surrey.
What nearby restaurants can I visit before or after shopping at Best Buy Surrey?
You can enjoy meals at nearby restaurants such as Wok Box, Subway, TacoTime, or Steve's Poke Bar, all located close to Best Buy Surrey in Grandview Corners.
Are there educational centers near Best Buy Surrey?
Yes, Kumon Math and Reading Centre is located nearby, providing tutoring and educational services conveniently accessible from Best Buy Surrey.
What other stores related to health and wellness are close to Best Buy Surrey?
Nearby health and wellness options include Insight Eyecare Doctors Of Optometry, GNC Canada for vitamins and supplements, and Morgan Heights Dental Centre for dental care.