Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.5
1,518 reviews
5 stars
552
4 stars
371
3 stars
190
2 stars
79
1 star
326
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, many customers reported rude, unhelpful, or dismissive behavior from staff.
Staffing Issues
Numerous reviews highlighted a lack of staff availability, leading to long wait times for assistance and checkout, particularly during busy periods.
Product Knowledge
Some employees demonstrated excellent product knowledge and provided valuable assistance, while others were criticized for giving incorrect information or being unhelpful.
Store Organization
Customers frequently mentioned disorganization within the store, including mismatched pricing and difficulty finding products or receiving assistance.
Repair Services
The Geek Squad repair service received significant criticism for slow response times and lack of communication regarding repairs and updates.
- CACole Azak6 days ago1.0Order for quick pick up. All my items available in store at the time but they have to ship it from another store and not a single person online or in person know what happened why it turned into a delivery. Not know when it will arrive. (Got proof showing paid for instore pick up)
- ABArsh BhatiaNov 6, 20255.0Prisha was incredibly helpful again. She’s always the best—keen to help, with a smile, and always goes to great lengths to assist. It’s really nice to see her over and over again. Please have more people like her.
- SBSanam BatthOct 28, 20255.0I yesterday bought an iPhone 17 Pro Max in silver from Jasnoor Kaur at Best Buy, and she was amazing! She treated me very well, was polite, knowledgeable, and helped me through the whole process smoothly. Excellent customer service
- ASAmandeep SinghOct 24, 20251.0The worst customer service I received i wanted to change my 16 pro with 17 pro max and i went there at 7:10 pm and they told me we don’t have enough time we cant change your phone you can come tomorrow to change. When i went there again in morning they refused to change the phone. Those workers just don't want to work.
- RMRamneek MatharuOct 23, 20251.0I had one of the worst experiences ever at Best Buy today! I went there simply to buy gift card using my Best Buy gift card, and the customer service guy — his name was something like Karuf or Aruf — was unbelievably rude, arrogant, and full of attitude. He talked to me like I didn’t know anything, acted like he was doing me a favor by just standing there, and completely refused to help. Seriously, the way he spoke was insulting and disrespectful. It’s shocking that Best Buy hires people like him — arrogant employees who think they own the place instead of helping customers. There was no policy written anywhere saying I couldn’t use a Best Buy gift card to buy another one, but instead of explaining politely, he acted like I was bothering him. The tone, the attitude, the way he dismissed me — everything was just awful. It honestly ruined my day and made me question if I should ever shop at Best Buy again. People like Karuf or Aruf are exactly why customers lose trust in big stores. He seriously needs training on how to talk to people — or maybe a reminder that customers are the reason he even has a job. The only positive part of my visit was Seji, who was the complete opposite — respectful, kind, and professional. Seji actually knows how to treat customers right. Best Buy needs more employees like Seji and fewer arrogant ones like Karuf.
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy in Surrey, BC?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM, with some variation on holidays. Please check their website for holiday hours.
Does Best Buy Canada offer in-store pickup and delivery options?
Yes, Best Buy Canada offers in-store pickup, curbside pickup, and delivery services for customer convenience.
Can I get repairs or technical support at Best Buy Surrey?
Yes, their in-house Geek Squad Agents provide repair services and technical support for various technology issues.
What types of products can I find at Best Buy on 80th Ave in Surrey?
They specialize in electronics including computers, mobile devices, TVs, home theatre, video games, and accessories.
What payment methods does Best Buy Surrey accept?
They accept American Express, Android Pay, Apple Pay, cash, financing options, MasterCard, and Visa.
Is Best Buy located in an accessible area for people with disabilities?
Yes, the store has wheelchair accessible entrances and parking, but it does not have a wheelchair accessible elevator.
How can I find Best Buy Surrey if I am coming by public transit or want nearby dining options?
Best Buy Surrey is located at Scott Road Crossing, near popular dining spots like Pizza Factory Surrey and The Keg Steakhouse + Bar, making it convenient for a meal before or after your visit.
Are there nearby places where I can grab a quick snack or coffee before shopping at Best Buy Surrey?
Yes, there are several nearby convenience stores and coffee shops such as 7-Eleven, 7-Eleven Canada, and Tim Hortons close to Best Buy Surrey for quick snacks or coffee.
What financial or real estate services are located near Best Buy Surrey?
Near Best Buy, you'll find RBC Royal Bank, Gaurav Kumar Bhulla RBC Mortgage Specialist, and STS Panorama Realty which can assist with banking and real estate needs.
Does Best Buy Surrey participate in any price guarantee or promotional events?
Yes, Best Buy Canada offers a Low Price Guarantee and features deals in their online flyer for customers to find great savings.