Best Buy Express

4.0
236 reviews
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Business Details

6551 No. 3 Rd, Richmond, BC
V6Y 2V7, Canada
(604) 273-1475
https://stores.bestbuy.ca/en-ca/bc/richmond/6551-no-3-rd

About

Electronics StoreCell Phone StoreTelecommunications Equipment SupplierComputer StoreHome Theater Store
Welcome to Best Buy Express, where technology meets connectivity. Our stores across Canada are the result of a strategic partnership between Best Buy and Bell Canada, blending the best in tech retail with cutting edge telecommunications services. Step into our stores to discover the latest tech offerings from Best Buy, complemented by the great services and expertise of Bell, Virgin Plus, and Lucky Mobile.

Location

Best Buy Express
6551 No. 3 Rd, Richmond, BC
V6Y 2V7, Canada

Hours

Reviews

4.0
236 reviews
5 stars
140
4 stars
33
3 stars
17
2 stars
4
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional service provided by staff members like Oscar, Freya, and Faizal, highlighting their knowledge, patience, and willingness to assist.

Staff Attitude

While some reviews commended staff for being friendly and helpful, others reported negative experiences with disengaged or rude employees, indicating inconsistency in staff attitudes.

Product Knowledge

Several customers noted the staff's expertise in guiding them through product options and plans, which contributed to positive shopping experiences.

Store Experience

The store's atmosphere received mixed reviews, with some customers appreciating the helpfulness of staff while others felt ignored or encountered poor service.
  • JS
    Jackie Shane
    Jan 4, 2026
    5.0
    I had the best experience with Freya. She helped me get such a good discount on some new airpods and even got me a CHEAP monthly phone plan! On top of that, she even gave me $100! Yes! $100! if you ever need help, ask freya and she will give you the best customer service you can get!
  • CE
    Chen Erica
    Dec 24, 2025
    5.0
    I had a great experience with sales rep Justin Kwan. He is truly amazing and knowledgeable. He helped me with switching a new carrier and even worked overtime to get it done. There was a little problem to port in my mobile number, but he helped me in touch with new carrier couple times second day and eventually got the issue resolved. Thank you again Justin for your outstanding service and it’s 10/10 highly recommended
  • AG
    Alex Gromer
    Dec 17, 2025
    1.0
    If you want to be aggressively sold a Virgin Mobile phone plan despite telling the employee multiple times that you have no interest in that, then look no further. The single employee on shift seemingly has no training and has no idea about current and on going promotions for other products from Best Buy. Avoid this 'express' location UNLESS you want a Virgin Mobile phone plan.
  • NK
    Nadim Karim
    Dec 10, 2025
    5.0
    Avi Chettupalli was amazing. Very professional and informative. Made my decision easy and I purchased two headphones instead of one. She is a real asset to your store.
  • KD
    KC Driver
    Dec 5, 2025
    1.0
    I bought a SanDisk Extreme Pro 512GB Micro SD card from Best Buy marketplace. But I have never received my package. I tried to contact the concierge and the mail person. Canada Post will be responsible for my lost package, but I need the sender to start a claim. For more than 1 week, the claim still hasn’t been initiated. It was an awful buying experience. And of course, you will not be able to leave a 1-star review on the Best Buy website.
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Frequently Asked Questions About Best Buy Express

Where is Best Buy Express located?

Best Buy Express is located at 6551 No. 3 Rd, Unit 1854 Richmond Centre, Richmond, BC, V6Y 2V7, Canada.

What are the opening hours of Best Buy Express?

The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.