Apple Richmond Centre

Reviews

• PK

  Pardeep Kaur

  Nov 15, 2025
  5.0
  I bought a new phone today, William was helping me...such a pleasant shopping experience, great service. Very helpful and friendly staff.
• JZ

  J. Z.

  Nov 11, 2025
  1.0
  I was unexpectedly asked to show an ID when paying by credit card and was refused the purchase because I didn’t have it. It’s strange, since I was able to buy the same iPhone at another Apple Store without any problem.
• DS

  Deniz Saadat

  Oct 20, 2025
  1.0
  If I could give zero stars, I would. This was one of the worst experiences I’ve ever had at an Apple Store. I went in to trade my phone for a 17 Pro Max. Everything was fine until the last step — the representative, who was clearly in a rush, skipped the eSIM transfer process and told me to go to my phone company to switch it. Because he deleted my original phone before doing the transfer, it became impossible to activate the new phone. I had to go back to the store after two hours just to return the new phone and get my old one back. By then, my screen protector was removed, my apps were deleted, and I had to set everything up again from scratch. The staff didn’t take any responsibility and didn’t even want to spend a few extra minutes to fix their mistake. My family waited for almost three hours at the mall, and we ended up leaving with nothing — just wasted time and a missing screen protector. Absolutely unacceptable service. Apple should train their employees to care more about customers instead of rushing them out the door.
• MC

  Mohammed Chisab

  Oct 8, 2025
  1.0
  Dear Apple Support, I am writing to express my deep disappointment with the service I recently received at one of your Apple Store locations. My family and I have been loyal Apple customers for over ten years, owning multiple iPhones, iPads, and MacBooks, and we have always trusted Apple for its quality and professionalism. Unfortunately, this recent experience has left us feeling disrespected and humiliated. We visited the store to set up and transfer data to a new iPhone 17. The specialist, Amy, was extremely rude and dismissive. Her tone and attitude made us feel as though we were not intelligent or capable, which was very disrespectful. When we requested to speak to the store manager, Brent, his behavior was even worse. He defended the specialist’s unprofessional conduct and refused to provide any help with the data transfer, even after I clearly granted permission to access the phone and enter passwords myself. The manager told us that the staff “cannot touch anything” and that we should do it all online. This response makes no sense — if in-store employees cannot help customers, then why are the stores open and staffed? My brother, who has limited English, needed assistance, and instead of receiving help, we were met with rudeness and humiliation. I expect Apple to investigate this incident seriously. We have been loyal customers for many years, but this experience has made us reconsider continuing with Apple products.
• PP

  Pam Pu

  Oct 7, 2025
  1.0
  Dear Apple Store Manager, I am writing to formally express my disappointment and concern regarding the unprofessional behavior I experienced from one of your sales representatives, Jonas（short black hair with black frame glass and with a blue mask) during my recent visit to your store. During our interaction, Jonas displayed a very impatient and disrespectful attitude. He sighed repeatedly, appeared visibly annoyed, and was unwilling to assist properly with my inquiries. What was even more unacceptable was that Jonas pretended not to speak Chinese, despite clearly being able to do so, which made communication unnecessarily difficult and misleading. As a long-time Apple customer, I have always appreciated the company’s reputation for excellent customer service and professionalism. However, this experience was deeply disappointing and completely inconsistent with Apple’s standards. I hope the store management will review this incident seriously, provide proper training or disciplinary action if necessary, and ensure that similar unprofessional behavior will not happen to other customers in the future. Thank you for your attention. I look forward to your response regarding this matter. ⸻Comparing to Jonas I want to give my highest praise to Cris! She helped me for several hours and throughout the entire process, she remained incredibly patient and professional. Not once did she show any sign of frustration or impatience, even when I asked many questions. Her attention to detail, clear explanations, and willingness to go the extra mile made the whole experience smooth and stress-free. I truly appreciate her dedication and kindness—Cris sets a standard for exceptional service, and I am very grateful for all her help!

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