Best Buy

Reviews

• MM

  Mckayla Meyer

  4 days ago
  1.0
  Speakers I ordered arrived blown. I'm just trying to get information on their return/exchange process before I disassemble everything. There is no direct phone number to the Prince George store and the AI system hangs up on me each time it says it's transferring me to a customer support agent.
• CG

  Cedrik G

  Dec 31, 2025
  1.0
  I pay for geek squad. Went there the first time around to fix my laptop and they said that it is too old to fix and they dont make the parts anymore. Went to a local guy and he said yeah they do make the parts still and he can fix it but by that time I already bought a new pc... second time Went there to get my laptop fixed the lady put the cord in and said the battery is swollen and its broken and unable to be fixed... Went back to the local guy and he said no its your cord as my dumbass brought the wrong one plugged it in and it was fine battery was not swollen... go local.
• LB

  Lydia Bonter

  Dec 28, 2025
  5.0
  Korey helped us with everything we needed from start to finish and went above and beyond to make sure we were taken care of. He was incredibly friendly, polite, and professional! He walked through the store with us, took the time to look into all the different products we were interested in, and made sure we had accurate, detailed information on all the specs before we made our decisions! He gladly answered every one of our questions. We never felt rushed, he genuinely made sure we were confident and happy with our purchase. Every time we come in, Korey remembers us and is always welcoming and helpful. His consistency, knowledge, and kindness really stand out. Customer service like this is rare, and he truly deserves recognition!
• GB

  Grant Bowerbank

  Dec 23, 2025
  1.0
  Horrible customer service and help with orders. Went in store to buy an Arlo camera that was in stock. Couldn’t find it on the shelf so I had to chase down an employee and ask where the camera was. He looked it up and said they had 2 in stock but they must be in the back.. (odd how the cameras on sale where not on shelf) any way he left and came back 10 min later and just shrugged and said I don’t know.. just order it online. So I left and ordered it online. Was supposed to arrive in 10 days. Well 23 days later is still hasn’t even shipped and they have been “investigating” it for the past week and a half and still have no information for me. The customer service just tells me wait 2 more business days.. with the Christmas holidays that will be another week until I possibly get an update on a camera that I should have been able to buy in store.
• LL

  Lee

  Dec 13, 2025
  1.0
  Absolutely the worst customer service with the Dept manager .Thes guys do not honor their promo prices. In response to your reply to our review within the body of the original; Your email address provided to our review is an automated response with no resolution very much like the manager in-store where "clear communication" was a challenge. We have purchased else where.

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