Best Buy Express

4.8
630 reviews

About

Electronics StoreCell Phone StoreTelecommunications Equipment SupplierComputer StoreHome Theater Store
Welcome to Best Buy Express, where technology meets connectivity. Our stores across Canada are the result of a strategic partnership between Best Buy and Bell Canada, blending the best in tech retail with cutting edge telecommunications services. Step into our stores to discover the latest tech offerings from Best Buy, complemented by the great services and expertise of Bell, Virgin Plus, and Lucky Mobile.

Location

Best Buy Express
1150 Lakeside Dr, Nelson, BC
V1L 5Z3, Canada

Hours

Reviews

4.8
630 reviews
5 stars
580
4 stars
25
3 stars
9
2 stars
5
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Jatin and Luc, received high praise for their exceptional customer service, being described as helpful, friendly, and knowledgeable.

Problem Solving

Customers appreciated the staff's ability to effectively resolve issues, with many noting how representatives like Jatin and Luc provided clear explanations and solutions.

Product Knowledge

Reviewers highlighted the staff's expertise in guiding them through product selections and technical setups, making the purchasing process smooth and informative.

Overall Experience

Many customers expressed satisfaction with their overall experience, often mentioning they would return due to the positive interactions with the staff.
  • JB
    John Brand
    4 days ago
    5.0
    My phone was getting hijacked by ads and Luc was able to help delete the apps that were causing it. Don't know what I would have done without his help!
  • JO
    John O’Neill
    5 days ago
    5.0
    Luc and Jatin were amazing, they were able to help me after Walmart gave me wrong information and weren’t willing to make things right. Thank you so much for going above and beyond!
  • HA
    hyabina Arefe
    Nov 14, 2025
    5.0
    Excellent customer service received by Lanze, full of knowledge and information. He is also a wonderful coworker didn't want to take his coworker's sale. Thank you Lanze
  • VL
    Vivi Lindsay
    Nov 7, 2025
    5.0
    Had an awesome chat with Lanze at Nelson best buy. I went in with questions regarding Alexa and he was kind enough to to take the time and share his knowledge of the product with me. He showed me the product and suggested what may be a better solution for our situation. I really appreciated his time and personal experience sharing of other products.
  • AT
    Amanda Tubman
    Oct 29, 2025
    5.0
    Jatan came up with an elegant solution for me today in managing adding a business line to my account. He and his team were super friendly, helpful, and solved my conundrum in a cost-effective way. Thank you so much, Jatan! I felt like they were looking out for my best interests, and I really appreciate that.

Frequently Asked Questions About Best Buy Express

What is Best Buy Express in Nelson, BC?

Best Buy Express is a retail store that combines technology products from Best Buy with telecommunications services from Bell Canada, Virgin Plus, and Lucky Mobile.

Where is Best Buy Express located?

It is located at 1150 Lakeside Dr, Unit 184, Nelson, BC, V1L 5Z3, Canada.