Best Buy

Reviews

• RH

  R H

  2 days ago
  1.0
  Wow, so I bought a 400 dollar headset from this store back in July of 2025 and they just died out of nowhere. So I go to try and exchange the product because something that expensive breaking within a year is ridiculous. I get there and they won’t honour the warranty because it only goes up to 6 months as they want to force you to play their inflated extended warranty. So they say I will have to contact the company. I have been trying to for over a week but they have no phone number and do not answer emails. Absolutely ridiculous! So to sum up, a high end headset breaks in 7 months and neither best buy nor the company that made the product will take responsibility. I will never give this place another cent and do yourself a favour and never but a steel series product! Worst customer service I have ever experienced!
• EK

  Emily Kirkpatrick

  4 days ago
  5.0
  Went in to buy a new laptop today and I was in and out in less than 10 minutes. Was approached right away and the process went very smoothly. Thank you Aarav for your help!
• RR

  Roberta

  Feb 8, 2026
  1.0
  Second worst best buy in canada
• AM

  Angel Mathew

  Jan 18, 2026
  1.0
  Hello management, I’m am very disappointed in the service I received. We went to buy a food processor and the employee asked us to wait in the aisle and somebody will help you guys and then we waited almost around for 20-30 minutes nobody came to help and when we went to ask the same employee he said “ do u think we are standing here and doing nothing “ where we saw these guys and girls standing and chatting in puunjabi , corporate guys need to monitor this location.
• AA

  Athar A

  Jan 6, 2026
  1.0
  I can provide receipts on request, if someone wants to investigate this. I walked into the store and agreed to a clear deal: a laptop for $599.99 and a BBPD protection plan, which they discounted from $340 down to $210. It seemed straightforward until I looked at my receipt the next day. To my surprise, they had completely shifted the numbers. The receipt showed the laptop cost as $470 and the protection plan at the full $340. While the total I paid was the same, the breakdown was a huge problem. If I ever had to return that laptop, I would only get $470 back instead of the $599.99 I actually paid. I went back to the store immediately to get it corrected. The initial response from the staff was a flat "no." They insisted there was no way to amend the protection plan price and told me I just had to keep it as it was. I stood my ground, explaining that I wasn't going to accept a receipt that undervalued my purchase by $130. Eventually, a manager stepped in, but her solution was just another compromise at my expense. She offered to "give me $100" by increasing the laptop’s listed price to $570. I refused. Even at $570, I was still at a $30 loss compared to my actual purchase price. She smiled and said "well we have to meet somewhere in the middle".... Like really??? Is this BestBuy i am dealing with? Are we really "meeting in the middle" for a simple correction? Instead of acknowledging the logic, she became openly unprofessional. She started calling her colleagues over, explaining the situation in a tone that was clearly meant to belittle me. She kept repeating, "It’s only 30 dollars and he is not agreeing to it... it’s only 30 dollars," while rolling her eyes. She eventually walked away in a huff, claiming she "couldn't explain" how the system worked to me. The reality was that she simply failed to understand—or chose to ignore—that I wasn't okay with a receipt that lied about what I paid. Throughout the entire ordeal, I tried to stay polite. I kept telling them: "I don't want to be a pain." "I’m sorry if I’m being difficult, i understand your system limitation" "My ask is very simple: I just want the receipt to show the exact price I paid for the laptop." It shouldn't have been a high-stress negotiation. It took an entire hour and a total of four different people to finally come to a solution. By the time I left, I felt like my time had been completely disrespected and I had been treated like a nuisance for simply wanting an accurate record of my purchase. I have no intention of returning to that branch, and honestly, I don't want to deal with them ever again.

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