Best Buy

Reviews

• KJ

  kamaljeet Joshi

  2 days ago
  5.0
  Excellent customer service at Best Buy Langley on 56 Avenue. The staff are very polite, professional, and always deal with customers on a priority basis. I have visited this store twice, and both times I was extremely satisfied with the service. Mr. Amrit was excellent—very knowledgeable, patient, and professional. He listened carefully and handled my concern efficiently, which I truly appreciated. I highly value their service and confidently give them 5 out of 5 stars. Highly recommended!
• AA

  Athar A

  6 days ago
  1.0
  I can provide receipts on request, if someone wants to investigate this. I walked into the store and agreed to a clear deal: a laptop for $599.99 and a BBPD protection plan, which they discounted from $340 down to $210. It seemed straightforward until I looked at my receipt the next day. To my surprise, they had completely shifted the numbers. The receipt showed the laptop cost as $470 and the protection plan at the full $340. While the total I paid was the same, the breakdown was a huge problem. If I ever had to return that laptop, I would only get $470 back instead of the $599.99 I actually paid. I went back to the store immediately to get it corrected. The initial response from the staff was a flat "no." They insisted there was no way to amend the protection plan price and told me I just had to keep it as it was. I stood my ground, explaining that I wasn't going to accept a receipt that undervalued my purchase by $130. Eventually, a manager stepped in, but her solution was just another compromise at my expense. She offered to "give me $100" by increasing the laptop’s listed price to $570. I refused. Even at $570, I was still at a $30 loss compared to my actual purchase price. She smiled and said "well we have to meet somewhere in the middle".... Like really??? Is this BestBuy i am dealing with? Are we really "meeting in the middle" for a simple correction? Instead of acknowledging the logic, she became openly unprofessional. She started calling her colleagues over, explaining the situation in a tone that was clearly meant to belittle me. She kept repeating, "It’s only 30 dollars and he is not agreeing to it... it’s only 30 dollars," while rolling her eyes. She eventually walked away in a huff, claiming she "couldn't explain" how the system worked to me. The reality was that she simply failed to understand—or chose to ignore—that I wasn't okay with a receipt that lied about what I paid. Throughout the entire ordeal, I tried to stay polite. I kept telling them: "I don't want to be a pain." "I’m sorry if I’m being difficult, i understand your system limitation" "My ask is very simple: I just want the receipt to show the exact price I paid for the laptop." It shouldn't have been a high-stress negotiation. It took an entire hour and a total of four different people to finally come to a solution. By the time I left, I felt like my time had been completely disrespected and I had been treated like a nuisance for simply wanting an accurate record of my purchase. I have no intention of returning to that branch, and honestly, I don't want to deal with them ever again.
• MM

  Maryam Mirzadeh

  Dec 26, 2025
  1.0
  I had a very disappointing experience at the Best Buy Langley location. The interaction with the manager and one of the staff members was unprofessional. I asked about placing my order online, and I was initially told they could help and offer a better option. After waiting about 40–45 minutes in line, they finally said they couldn’t do it. I also mentioned that I found a lower price on Amazon, and instead of getting clear information, I felt like I wasn’t being given accurate or helpful answers. Overall, the situation felt very frustrating and misleading.
• JP

  Jimmy Pei

  Dec 19, 2025
  1.0
  Consistent lack of training and professionalism, from cashiers/floor workers to management. Total lack of accountability and zero customer service skills. I went in today (12/19/25 ~15:30) to check out garmin watches and see if I could get a price match. The first person I talked to told me that it doesn’t matter the size or colour, they can do a price match as long as the model is the same. I asked her at least three times because I didn’t believe her. So, I go to the cashier. They say that’s not how it works. Not a big deal, I still want to price match to a different deal that is cheaper than at Best Buy. I show her a Sports Experts page, and she makes sure with another worker whether it works. The other worker says as long as it’s a Canadian retailer that has it in stock. (Sports Experts is owned by Canadian Tire. It’s basically Sportcheck for East Coast.) So, we go through the whole process of me giving her my information, and she’s standing there on her phone checking the website trying to figure out if anything is incorrect treating me with unnecessary suspicion (which she didn’t even notify me why she was staring at her phone for so long). She kept asking me what size the band was? Like does it matter, it’s the same watch size. 10 minutes later, she tells me she can’t do it since it’s a Quebec company… What? I just spent 30 minutes in store with multiple people trying to figure out the pricing, and you’re telling me this information that should’ve taken at most 5 minutes to give me? Unacceptable. That’s not even the worst part. I went to the manager to make a complaint. This same manager was right beside the cashier before and said to give me the price match (I honestly do not know why the cashier had to save this huge corporation a minor price discrepancy, $70). I tell her the situation, and her response was, “You should’ve talked to a manager about how price matching works not the workers.” What? I, the customer, should not expect workers to know Best Buy policies? I shouldn’t expect that people can do their jobs? She did not do anything to try and see how annoying and inconvenient the entire thing was. She treated me with complete condescension. Total lack of accountability and zero customer service skills. Keep in mind, I was trying to be neutral. All I said was “You should retrain your employees on Best Buy’s price-match policy because I wasted 30 minutes (probably closer to 45) of my day trying to price match.” Her response, “You should’ve talked to a manager.” Nice customer service, shifting blame to the customer for the store's lack of internal communication. This “manager” doesn’t even know the price-match policy. Needless to say, I will not shop at Best Buy for the foreseeable future. Since I have bought most of my electronics from Best Buy they have lost a long-term, high value customer. There are other places that have 10x the customer service. I went to MEC and Sportcheck after to ask them their policies, and they were extremely knowledgeable and helpful. One person even told me to try the next day, when a different manager is at the till. Those experiences left me happy and satisfied. This Best Buy showed unacceptable behaviour for a Canadian retailer. Do better. At least, when I called Best Buy corporate to make a complaint, the call centre was much better. He understood the situation, and tried to see what he could do. Let me be extremely clear. I can understand the price-match policy being the way it is. Nonetheless, the lack of knowledge and customer service in this store is unacceptable. This store requires a complete overhaul. Looking at recent reviews, my experience is not an outlier. It starts with the core. A complete overhaul of the leadership team. I expect a resolution that compensates for the significant time lost and the poor treatment received.
• LZ

  Lingling Zhang

  Dec 18, 2025
  1.0
  Do not ever come to Langley Best Buy or even Best Buy to buy appliances. We ordered a washer and dryer but they didn’t told us anything about the stacker kit we needed to buy or the extra $400 services that’s needed to be purchased. They mess up my phone number so we didn’t receive any information about the delivery date… the girl at the appliance area knows nothing about it so we wanted the guy on the first day who told us if we buy it we don’t need to do anything else like taking the old units away, they would help us carry it away and install everything… at first they say he’s not on shift but later said he quit his job? Excuse me? That was only 3 days ago, next time, please have a better reason to shirk responsibility. The returning process takes days and days, I don’t know how they communicate, they say the delivery person is coming on the 18th, but on the 16th when we make a call, they say they’re coming on the 17th. On the 17th, they say they’re here for installation when we already canceled it. So on the 18th, they didn’t come. No phone calls no rings on the bell, we were waiting for hours.

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