Best Buy

Reviews

• KP

  Kshma Pathak

  2 days ago
  1.0
  I am writing to report a very disappointing experience at a Best Buy store regarding a lost shipment and staff behavior. I had ordered high-value Apple product an iPad . Which was lost in transit. When I visited the store for help, I was told to contact Purolator later and was asked to purchase the items again upfront, with the assurance that a refund would only be considered once the shipment status was confirmed. This approach felt unreasonable and stressful, especially since the issue was not caused by me. Additionally, a female staff member who claimed to be the store manager (wearing spectacles and no name tag) was extremely rude and dismissive. When I mentioned that I was speaking with Customer Care, she responded with attitude, saying that Customer Care would contact her only because she is the manager. She said to me to pay the whole amount of the item upfront buy a new I pad and then she will refund the money once she hears anything about lost shipment. Highly Unprofessional and rude she was. This experience was unprofessional and disappointing. I expect better accountability, empathy, and customer service from Best Buy, particularly in cases involving lost shipments.
• BS

  Brendan Siemers

  6 days ago
  1.0
  Terrible experience ordering a TV from Best Buy online, when buying directly from Best Buy there was no option for in store pick up so I was forced to choose delivery. Then I thought oh no problem they say they'll call me the day before to confirm a time window for delivery. Today is the day before and instead I got an automated message telling me the time. The text also had a link to the delivery services info page that says they will not reschedule. So my options are cancel delivery or reschedule (because apparently you can) and wait for possibly another week so I can actually warn my work I need some time. Best Buy customer service was awesome other than the fact they have no control over any of this except helping me reschedule the day. I understand time windows and could have prepared for this had I known there would be no actual confirmation. The email I was sent said Best Buy would call to narrow the time window, and in the how to prepare section mentions nothing about how I should actually prepare for this. This has been incredibly misleading and makes me want to never buy from Best Buy again.
• JJ

  J J

  Dec 31, 2025
  1.0
  I asked three different people for confirmation that I’m buying the right micro SD card for my switch well two the first guy I just asked where they were and he told me the wrong area so I found them on my own and I’m not too familiar with micro SD cards (I just bought my switch) and I ended up buying the wrong one for 90$ and they told me all sales final just don’t go here all of the employees are useless and don’t know anything or are just lazy but yeah DO NOT GO HERE!
• GJ

  Greg Jones

  Dec 30, 2025
  1.0
  Walked in to my local Best Buy, I needed an ink cartridge, USB drive, and a memory card. I also looked at a few stoves as I am in the market. I went to the ink cartridges first, looked everywhere but was not successfully. I walked to the end of the aisle and saw a sales associate, he was working on something so I patiently waited for him to finish, I stood at his 11 o'clock well within his eyeline, once he was done, he stood up and walked away without acknowledging my existence. I was stunned, gathered myself, walked across the store, found another associate who appeared to not be occupied. I asked for assistance finding the ink cartridge, she seemed put out by my request but started walking back to the ink department, she looked, pulled out her phone, looked it up online to tell me the same cartridge I had bought many times in this store was no longer kept in stock. Next, we walked over to the portable storage department, I needed an 8gb or maybe a 16gb USB drive to simply deliver a few hundred pages of documents, nope, had to buy a 64gb, the smallest they offered, fine. It was only $10. Next, I needed a micro class 10 memory card, I had been told I could install a 512gb card in my device although the manufacturer says I can only install a 256gb, I asked the associate for their opinion or advice, she looked it up online and essentially told me I had to order online, no advice, the shortest way to not continue to assist, I looked in the display, saw a few options for 256gb and 512gb cards, im stunned at this point, sorry i put you out by asking for you to do your job. I quickly took some pictures of the stoves i liked, paid for the USB drive and left. I came home, ordered my $55 ink cartridge from Amazon, ordered my $150 SD card from the manufacturer and will now look up the model number of the stoves i liked and find a retailer locally who may appreciate my $2200+. At what point do these people realize they have jobs because customers purchase items that pay the bills and their pay cheques. Im not a demanding or unreasonable person but im about done with most aspects of brick and mortar businesses. I wasted my time and gas money to try and support my community. I can't wait until Amazon has 30 minute drone delivery.
• OK

  Olga Kyaushas

  Dec 27, 2025
  5.0
  We would like to share our amasing experience. We came to Best Buy in Kelowna Orchard mall to buy automatic coffee machine. Right at the entrance Michelle, a salesperson, approached us and offered help. She was quick, professional, polite, knowledgeable and her help was amazing. She answered all our questions in a respectful manner,and we were able to complete the purchase quickly. We would like to express our sincere gratitude to Michelle. She is AMAZING!❤️ With gratitude, Olga and Sergey Kyaushas

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