Best Buy

Reviews

• KK

  Kulveer

  3 days ago
  5.0
  Jessica was incredibly helpful and knowledgeable during my visit to Best Buy mobile . She took the time to understand what I needed and gave great advice that made my shopping experience easy and enjoyable. Highly recommend asking for Jessica if you want excellent customer service.
• CC

  Cody

  4 days ago
  1.0
  Called before I went in to make sure i'd be able to get a price match on an item. The person on the phone told me I'd be able to get a price match and said it was their policy. I arrived at store and was told otherwise from the manager and denied for the price match. I live 20 minutes away which sucks, considering I asked over the phone if he was for sure id be able to. Waste of time.
• MB

  Mama Bear

  Nov 16, 2025
  5.0
  .....went in to see the "Geek Squad"..... for help with my phone !!! Max was absolutely "spot on" ....👏 👌Polite....attentive....knowledgeable.... so quick to figure out my issues.... Thank You ....Thank You....Thank You..... quite amazing !! Truly appreciate the exceptional service!!! I'll be back.... to upgrade my electronic needs !!! 🎉🎶✨️🐾👍
• DS

  Dave Sj

  Nov 7, 2025
  1.0
  Best Buy Kelowna has gone down hill in a huge way. The customer service was terrible and trying to find someone that could help was beyond frustrating. We made an online purchase of an "in stock" $1000 + item that was on sale only to find out that the order had been cancelled while we were at the store as they had no stock. No apology and it was suggested we reorder at the non sale price or wait for the sale again, zero concessions from management. Purchased elsewhere and I would surprise even myself if we ever shop there again. Very disappointing as this used to be a fun store to shop at.
• KK

  Kellan

  Nov 6, 2025
  2.0
  About a year ago, I wanted to purchase some increased storage for a PC of mine. I was speaking to one of the associates, and he told me to just talk to Geek Squad about it. Which... Increasing storage for a PC really isn't a complex issue, and I didn't exactly see why I'd need to speak to a technician about it. So, I left, and purchased an external 2TB hard-drive elsewhere. More recently, I went in to purchase a new PC, and I found a good one, which I love, and it works great! The associate who helped me was just fine up until the point he tried to sell me extended warranty on it, which I said I didn't want. He started trying to negotiate the price, even asking me how much I'm willing to pay for it. I had to say no multiple times, which is always awkward, and uncomfortable. BUT if the price of warranty is negotiable, then clearly, they must be overcharging people for it if someone agrees to it right away. So, if you're interested in buying warranty through them, apparently you can get a lower price if you keep saying no! But yeah, I did not end up buying the warranty.

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