Best Buy

Reviews

• SA

  SHOKOOFEH ABBASNEJAD

  Nov 15, 2025
  2.0
  I went to Best Buy, and the customer service was extremely rude. I was speaking with someone named Kapish who was helping me, and in the middle of our conversation, one of his colleagues — I don’t know their name — told him not to talk to me. It was incredibly disrespectful and unprofessional.
• DR

  Dale Richard

  Nov 13, 2025
  5.0
  I read a few not so complimentary reviews on this site. I have never had a bad or awkward experience at Best Buy in Kamloops. In fact I rate them 5 Stars Plus. That has been my experience the last 4 times I have visited there. There was always a staff member to make sure I was being taken care of and when I did need help the personnel that assisted me went out of their way to make sure I understood what I was getting and made sure I received the best price available at that time. And 1 week later when their prices dropped on the items I had purchased they refunded the difference to me, without batting an eye. Both Faisal and Zahin worked with me at different times and I am extremely pleased with my purchases, but more importantly I am thrilled by how well I was treated. I highly recommend Best Buy in Kamloops.
• PE

  philip edwards

  Oct 31, 2025
  1.0
  I loved this store back in the day , but unfortunately this place has gone down hill big time . Since they have renovated I went into the store to buy multiple TVs and sound bars . After not seeing much on display I tried to find someone to help me, turns out there is nobody working there that could help. Next to impossible to find anyone capable of helping at all. I was not the only customer in this situation. Most people walking in and quickly walking out very disappointed. I thought it was a one off that day so I tried multiple other days with the same result. I ended up buying everything elsewhere. Also I don't know who approved the renovation layout 🤦🏼 what a disaster, haha, the tills are at the back of the store.
• PB

  Patrick Brooks

  Oct 30, 2025
  1.0
  Leaving a review for best buy online customer service. I bought a pair of Jabra earbuds in store. They stopped working 1.5 years in. I contacted best buy and they wouldn't help with a replacement, stating no warranty. I contacted Jabra directly, and they said, yes, there is a 2 year warranty on dust/sweat etc., and sent me a replacement. Thankfully Jabra has decent customer service because best buy doesn't
• MJ

  Marie Joe

  Oct 27, 2025
  4.0
  We had a great experience at Best Buy thanks to Frank, who was very friendly, knowledgeable, and professional. We were looking for a laptop gift, and he patiently guided us through the available options, explaining the products, deals, and promotions in detail. Frank also assisted us with the purchase process and helped us sign up for the free membership. Excellent customer service — we truly appreciate his help and expertise!

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