Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.6
440 reviews
5 stars
173
4 stars
105
3 stars
59
2 stars
22
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and knowledge, many reported poor service, including long wait times and unhelpful attitudes from employees.
Staffing Issues
Numerous reviews highlighted the store being severely understaffed, leading to long waits and inadequate customer support.
Product Availability
Customers frequently expressed frustration over the lack of stock for popular items and the misleading display of products that were not available.
Store Experience
Several reviews mentioned a disorganized store layout and difficulty navigating the space, contributing to a negative shopping experience.
Phone Support
Many customers were frustrated with the automated phone system that made it difficult to reach the store directly for inquiries.
- JJJackie Jensen2 days ago1.0No communication with wait times when they take your product to adjust it or move data from one phone to another. 1-2 hours turned into 5.
- KPkathy pullenNov 8, 20251.0Becareful at Best Buy, hubby went to purchase a phone cover for $24.99 the price on the shelf but at the till it was $44.95. They didn't honor their mistake. Plus most of their electronic equipment are refurbished so you're not buying new you're buying other people's junk.
- CGCharlton GibbsNov 4, 20255.0Jerald was friendly and helped me get more value out of my purchase of a new headset. Thanks!
- PSPenny SmithOct 18, 20255.0My daughter and I went to the Best Buy Duncan location to inquire about a new cell phone and plan. Krysta Johnson answered all our questions and gave us notes so we could remember. Then we went to a few other merchants including two in Victoria. We felt no one gave the same attention and time to us like Krysta did in Duncan so next day we headed back and got a new phone and plan set up there with her. Her patience and customer service was exemplary and we would recommend her to anyone. Thank you Krysta for your time and care in helping us with such cheerful professionalism. We greatly appreciated your help! Cheers, Penny and Sarah Smith
- WKWade KellettOct 9, 20255.0Evan at Best Buy Duncan is the MAN! Put him to work he showed me every headphone in that building making sure it was the right one for me! Will return 10 times over with service like that! Good man who deserves a raise
Frequently Asked Questions About Best Buy
What are the pickup and delivery options available at Best Buy Duncan?
Best Buy Duncan offers in-store pickup, curbside pickup, and delivery services.
Where is Best Buy located in Duncan, BC?
Best Buy is located at 2900 Drinkwater Rd., Unit 101, in the Cowichan Commons area of Duncan, BC, postal code V9L6C6.
What are the store hours for Best Buy Duncan?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
Can I find tech repair services at Best Buy Duncan?
Yes, in-house Geek Squad Agents provide technology repair, device protection, and membership perks for home or business needs.
What payment options does Best Buy Duncan accept?
Best Buy Duncan accepts American Express, Android Pay, Apple Pay, cash, financing, Mastercard, and Visa.
Does Best Buy Duncan offer a Low Price Guarantee?
Yes, Best Buy Canada, including the Duncan location, offers a Low Price Guarantee and a wide selection of the latest tech products.
Is the Best Buy Duncan location wheelchair accessible?
Yes, Best Buy Duncan has a wheelchair accessible entrance and parking, but no wheelchair accessible elevator.
What nearby places can I visit along with shopping at Best Buy Duncan?
Nearby you can visit Bell Cowichan Commons (a telecommunications and mobile phone store), The Home Depot for home improvement needs, and the BC Forest Discovery Centre museum for local history and tours.
Are there dining options close to Best Buy Duncan for a meal before or after shopping?
Yes, nearby dining options include Subway for sandwiches, Tim Hortons for coffee and fast food, and Dragon Yuan Cafe for Chinese buffet dining.
Where can I find automotive services near Best Buy Duncan?
Nearby automotive services include Mr. Lube + Tires for oil changes and tire repairs, Valvoline Express Care for windshield installation and oil changes, and Quick Lane Tire & Auto Centre for general automotive needs.