Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.6
444 reviews
5 stars
176
4 stars
105
3 stars
59
2 stars
22
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Several reviews mentioned issues with stock levels and incorrect items being sold, leading to customer frustration.
Staff Knowledge
While some staff were praised for their knowledge and helpfulness, many reviews highlighted a lack of training and product knowledge among employees.
Store Experience
Customers expressed dissatisfaction with the store layout and organization, making it difficult to find items and receive assistance.
Communication Issues
Numerous customers faced challenges with the automated phone system and lack of direct communication with local store staff.
- ATApollo TuplinDec 22, 20251.0I went in to get a male to female HDMI adapter, I had an idea of where I needed to be in the store and made my way to the adapter section. While I was searching the shelves for the HDMI adapter I needed, an employee walks past GLARING at me, despite myself moving out of the way for him and giving a smile. After locating the item I thought was the right one, I found an employee to confirm I picked up a male to female HDMI. This employee said I DID have that, but I STILL ended up paying $22.39 for the wrong item. So I now have to drive back and make a return for this item. This is about the 4th time I’ve been sold an incorrect item despite being upfront about what I need with an employee. Not sure if I’ll be shopping here willingly for much longer.
- JTJakob TDec 10, 20255.0Got some blessed Audio for a decent price what a blessing!
- HBHeather BertrandDec 3, 20255.0The only issue is delivery date. I phoned number listed for Best Buy. Not local. Who knows where the call went to. I would like the local store number to be listed. The call services was only interested in on line purchases, which mine wasn’t
- MRM RNov 30, 20255.0Parker and his manager were both very helpful and kind. Thank you!!
- JJJackie JensenNov 21, 20251.0No communication with wait times when they take your product to adjust it or move data from one phone to another. 1-2 hours turned into 5.
Frequently Asked Questions About Best Buy
What are the pickup and delivery options available at Best Buy Duncan?
Best Buy Duncan offers in-store pickup, curbside pickup, and delivery services.
Where is Best Buy located in Duncan, BC?
Best Buy is located at 2900 Drinkwater Rd., Unit 101, in the Cowichan Commons area of Duncan, BC, postal code V9L6C6.
What are the store hours for Best Buy Duncan?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
Can I find tech repair services at Best Buy Duncan?
Yes, in-house Geek Squad Agents provide technology repair, device protection, and membership perks for home or business needs.
What payment options does Best Buy Duncan accept?
Best Buy Duncan accepts American Express, Android Pay, Apple Pay, cash, financing, Mastercard, and Visa.
Does Best Buy Duncan offer a Low Price Guarantee?
Yes, Best Buy Canada, including the Duncan location, offers a Low Price Guarantee and a wide selection of the latest tech products.
Is the Best Buy Duncan location wheelchair accessible?
Yes, Best Buy Duncan has a wheelchair accessible entrance and parking, but no wheelchair accessible elevator.
What nearby places can I visit along with shopping at Best Buy Duncan?
Nearby you can visit Bell Cowichan Commons (a telecommunications and mobile phone store), The Home Depot for home improvement needs, and the BC Forest Discovery Centre museum for local history and tours.
Are there dining options close to Best Buy Duncan for a meal before or after shopping?
Yes, nearby dining options include Subway for sandwiches, Tim Hortons for coffee and fast food, and Dragon Yuan Cafe for Chinese buffet dining.
Where can I find automotive services near Best Buy Duncan?
Nearby automotive services include Mr. Lube + Tires for oil changes and tire repairs, Valvoline Express Care for windshield installation and oil changes, and Quick Lane Tire & Auto Centre for general automotive needs.