Best Buy

3.5
425 reviews

About

Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products. In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Best Buy
3245 Cliffe Ave., Bldg. D Unit 1, Courtenay, BC
V9N2L9, Canada

Hours

Reviews

3.5
425 reviews
5 stars
143
4 stars
105
3 stars
75
2 stars
23
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rudeness and lack of assistance from staff.

Product Issues

Several reviews highlighted issues with defective products and difficulties with returns and warranties.

Staff Knowledge

While some staff members received praise for their knowledge and helpfulness, others were criticized for being inattentive or misinformed.

Online Experience

Numerous customers expressed frustration with the online ordering process, including issues with cancellations, refunds, and communication.

Store Management

There were complaints about management's handling of customer issues and the effectiveness of the store's automated systems.
  • MS
    Marzieh Sorooshzadeh
    Jan 3, 2026
    5.0
    Always have a great experience here. Khash the store manager and all the staff like Jared and others are super helpful.
  • KZ
    Kevin Z
    Dec 29, 2025
    1.0
    Warning: do not buy from Best Buy. I bought some RAM from them, which turned out to be defective. The store would not offer a return, however, and do not honour warranties on products they sell. How can you trust a company that doesn't stand behind the products it sells?
  • TN
    Tiffany N
    Dec 28, 2025
    1.0
    We purchased a laptop here in the summer with a few items to go with it, so disappointed with the snotty lady who answered the phone before our visit. We wanted to 1. Make sure the laptop was still in stock before we drove from Campbell River and 2. We had some questions about it as we didn't want to purchase online until we had some help. Finally said to hell with it and drove down there and managed to get some help and questions answered by a young male worker (unfortunately I can't remember his name, caucasian male) We've shopped at other Best Buy's back in Alberta and always purchase our TV's, gaming consoles etc. but unfortunately will be finding another location to shop at.
  • SA
    Subhan Ayan
    Dec 18, 2025
    1.0
    Doesn't display correct prices
  • RL
    Robyn Lord
    Oct 16, 2025
    1.0
    Absolutely horrible customer service. My item was lost in the mail and I reached out 5 times to try and solve the issue, however it was never resolved. An absolute joke to deal with.

Frequently Asked Questions About Best Buy

What are the operating hours for Best Buy in Courtenay?

Best Buy in Courtenay is open Monday to Saturday from 10:00 AM to 7:00 PM, Sunday from 11:00 AM to 6:00 PM, with some variations on holidays.

Where is Best Buy in Courtenay located?

Best Buy is located at 3245 Cliffe Ave., Bldg. D Unit 1, Courtenay, BC, postal code V9N2L9, Canada.