Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.5
425 reviews
5 stars
143
4 stars
105
3 stars
75
2 stars
23
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness and lack of assistance from staff.
Product Issues
Several reviews highlighted issues with defective products and difficulties with returns and warranties.
Staff Knowledge
While some staff members received praise for their knowledge and helpfulness, others were criticized for being inattentive or misinformed.
Online Experience
Numerous customers expressed frustration with the online ordering process, including issues with cancellations, refunds, and communication.
Store Management
There were complaints about management's handling of customer issues and the effectiveness of the store's automated systems.
- MSMarzieh SorooshzadehJan 3, 20265.0Always have a great experience here. Khash the store manager and all the staff like Jared and others are super helpful.
- KZKevin ZDec 29, 20251.0Warning: do not buy from Best Buy. I bought some RAM from them, which turned out to be defective. The store would not offer a return, however, and do not honour warranties on products they sell. How can you trust a company that doesn't stand behind the products it sells?
- TNTiffany NDec 28, 20251.0We purchased a laptop here in the summer with a few items to go with it, so disappointed with the snotty lady who answered the phone before our visit. We wanted to 1. Make sure the laptop was still in stock before we drove from Campbell River and 2. We had some questions about it as we didn't want to purchase online until we had some help. Finally said to hell with it and drove down there and managed to get some help and questions answered by a young male worker (unfortunately I can't remember his name, caucasian male) We've shopped at other Best Buy's back in Alberta and always purchase our TV's, gaming consoles etc. but unfortunately will be finding another location to shop at.
- SASubhan AyanDec 18, 20251.0Doesn't display correct prices
- RLRobyn LordOct 16, 20251.0Absolutely horrible customer service. My item was lost in the mail and I reached out 5 times to try and solve the issue, however it was never resolved. An absolute joke to deal with.
Frequently Asked Questions About Best Buy
What are the operating hours for Best Buy in Courtenay?
Best Buy in Courtenay is open Monday to Saturday from 10:00 AM to 7:00 PM, Sunday from 11:00 AM to 6:00 PM, with some variations on holidays.
Where is Best Buy in Courtenay located?
Best Buy is located at 3245 Cliffe Ave., Bldg. D Unit 1, Courtenay, BC, postal code V9N2L9, Canada.
What types of products does Best Buy in Courtenay offer?
They offer electronics including computers and accessories, mobile devices via Best Buy Mobile, TVs and home theatre, video games, and other tech product categories.
Does Best Buy in Courtenay offer pickup and delivery services?
Yes, they provide in-store pickup, curbside pickup, and delivery services for customer convenience.
What payment methods are accepted at Best Buy in Courtenay?
Best Buy accepts American Express, Android Pay, Apple Pay, cash, financing options, Mastercard, and Visa.
Is Best Buy in Courtenay wheelchair accessible?
The store has wheelchair accessible entrance and parking, but does not have a wheelchair accessible elevator.
Does Best Buy in Courtenay offer any repair or technical support services?
Yes, in-house Geek Squad Agents provide repair services, technology issue troubleshooting, and device protection with membership perks.
Are there any nearby places to eat when visiting Best Buy in Courtenay?
Yes, Booster Juice, a smoothie and juice bar, and McDonald's fast food restaurant are nearby options for refreshments and meals.
What nearby stores can I visit along with Best Buy in Courtenay?
You can also find Sport Chek for sporting goods and shoes, Saucony shoe stores, and Archipelago furniture and home improvement store nearby.
Are there any nearby parks or nature spots near Best Buy in Courtenay?
Yes, Millard Nature Park, a river and landmark with a fountain, is close by for a relaxing nature visit.