Apple Metrotown

Reviews

• SS

  sebastian

  3 days ago
  1.0
  I had a horrible experience at this store and will never return. I would rather take skytrain to a different location than deal with the staff here again. My iPhone was completely dead, so I ordered a new one online and scheduled a pickup. When I arrived, a staff member asked me for a QR code from my email. I explained that my phone wouldn’t turn on and I couldn't access it. Then she called the manager, but he showed no empathy and only told me to go home, get my laptop, come back, and show the QR. I was a little shocked by his rudeness, but I went back home in the rain, assuming I had missed an email with the instructions.

But at home I found that the QR code and pickup instructions were sent only 15 minutes before my scheduled time. Of course I was already on my way to the store, only with a dead iphone, and there was no way for me to know this requirement. When I returned with my laptop, the experience got even worse. The guy I spoke to ignored me when I said I was there for a pickup. Instead he just looked down at his tablet and asked if I had an appointment, which I thought was about my original pickup schedule, so I said yes and told what had happened earlier. He told me to sit and wait, and when he came back after a while, he claimed so dismissively that they had no record of my name, suggesting I was at the wrong store. I opened my laptop and showed him the email, and he finally realized his mistake, but didn't even apologize and just walked away to grab a coworker. Only the very last person who scanned my code and gave me the new phone was very nice and friendly. Everyone else, including the manager, was so rude, arrogant, unprofessional, unhelpful, and lacked basic empathy. Truly disappointing service.
• SS

  siddelly

  4 days ago
  5.0
  My 83 year old mother finally decided to join iPhone with all the rest of the family, and Amit gave us above and beyond the call of duty style service. He must have spent over 2 hours installing and re-installing mom’s phone as she mistakenly keyed in a faulty unlock code. I can’t recommend this crew at Metrotown enough!!!
• WF

  Wompdabump Ffffpjh

  Apr 24, 2026
  1.0
  Apple repairs requires you to fully waste your time with a long phone directory only to tell you that you can’t ask them if they have a certain phone part in stock that is needed for a repair. Basically you have to go there wait for them to do some BS, then tell you they don’t have the part and you need to come back. Next phone will be an android 100%. What kind of corperate bs doesn’t let you call and ask if they have a part available? I literally call ahead to every store including lordco where they can tell you if they have parts available or not….. Apple calls it’s a “liability issue more like bs.
• AS

  Ava Soprano

  Apr 15, 2026
  1.0
  Every time I walk into a Apple Store, I hate it, it’s only for a problem I have with my phone or accessories And they give you an attitude, as if you walk into NASA or some cult I never come out feeling good from this store They act like the Apple company is poor Whenever I have a cable/ ear pods/ phone problem Like it is my fault at all times I had to return almost 3 times after waiting each time that there was something wrong with my phone and I already told them This just happened about a charger wire and it was only a month ago I bought it And when someone came out to help my person Who was assisting me, came out with charger wire but it wasn’t in a box, it was handed to me rolled up and it looked ok but just wondering why little things like this really bothers me Why not in a box? And why treat me like this ? Why so cheap and liars the company is ??? Why each time??? It’s like talking to zombies And I do not find the cell phones 15/16 no difference from the others It’s all BS Nothing special Just what, an extra lens for the camera? My other cell had it not this one Anyways, it’s not right, not right at all 😡😡😡😡
• BB

  B

  Apr 6, 2026
  2.0
  I visited the Apple Store today to purchase a product, and unfortunately, my experience was not satisfactory. The female staff member, Andrea, argued with me aggressively and insisted that I must scan a QR code to share my personal information before making a purchase. She claimed this has been mandatory since last year. However, I have purchased multiple products at this same location, including one just two weeks ago, and was never asked to do this. As a result, I felt uncomfortable continuing the interaction and asked another staff member to assist me with the purchase. Later, another staff member clearly explained that the QR code is optional and intended to enhance customer service. He handled the situation professionally, which I appreciated. In addition, Andrea appeared impatient while I was comparing different colors. I understand that I took some time to make a decision; however, it was unprofessional for her to check her personal phone multiple times during the process. When I asked about the product’s warranty—based on other users’ experiences with potential defects—she dismissed my concerns, stating that she had never seen such issues and that none of her customers had ever reported problems “in her store” . I was ready to proceed with the purchase, but simply wanted to confirm whether such issues would be covered in the future. She repeatedly referred to the warranty as the manufacturer’s warranty, which I found confusing and somewhat inappropriate, given that the product is Apple-branded rather than a third-party item. As a loyal Apple customer for over 15 years, I have consistently received high-quality service in the past. Unfortunately, this experience with Andrea did not meet those standards. I appreciate her time to service me, but I believe there is significant room for improvement in customer service. Aside from the service I received from her today, everyone else was very helpful and respectful.

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