Best Buy

Reviews

• CC

  ClayPhoenix4

  Jan 2, 2026
  2.0
  I have not been in here in years but couldn't resist a Boxing Day deal. I had a hard time finding the cashiers because for some odd reason they have been moved to the back of the store instead of near the exit. 🤦 It was not busy but I noticed another customer that appeared to be getting annoyed at the lack of understanding basic English from staff (they would keep communicating with each other first in Farsi instead of responding to me or other customer using English???) Lucky for me I had some small bills because they didn't even have any type of float or cash at tills or I would have been forced to use a debit card. No one at exit to check that I even paid!! I could have just grabbed the item because it was at the exit and walked out without any staff noticing me.
• CE

  Cesar Escobar

  Jan 1, 2026
  1.0
  The customer service is poor. Employees don’t show empathy when attending to clients, and their knowledge is limited.
• GT

  Gizmo TT

  Dec 28, 2025
  1.0
  I'm not the only one to say this : absolutely "no service" Wanted to buy a TV today, so decided to visit these guys, after visiting Visions electronics. In Vision, I was immediately greeted by not one, but two employees, and one immediately came over to see if I needed assistance. Told him I still want to check out other options, and I'll go back when I make my decision. I've been to bestbuy in Abbotsford a few times. I may have been acknowledged once, maybe! Wanting to see what bestbuy has to offer, I decided to give this store the benefit of the doubt, that they may have better service, for being boxing day week. What a mistake. You walk in, there's no one greeting you, but you see clusters of employees, huddled together and having a conversation, without looking up to acknowledge you. I waited to see if anyone would bother to walk forward and see if I need any guidance in this purchase, and you guessed it, not a soul. Samsung, LG, Sony, TCL: Why would you set up all these fancy displays in this bestbuy store, when your product is left on its own to fend for itself, without any representation? Prices and information is small, dim under the plastic cover, and placed high up, of far away that you can not understand what is what. In the age of online purchasing from the comfort of your own home, I still try my best to support the local stores whenever possible. This location is best to close for good if you ask me, since it is evident that the management and the employees do not care. I can buy on samsung website and save an additional 5% for being a member, but I still want to support the local economy. Give me one good reason to spend my hard earned money where it is not appreciated!?
• HH

  Hardeep

  Dec 27, 2025
  1.0
  worst experience of my life the staff is very useless they dont care about the people standing and waiting in lines they are just busy talking to each other, someone is using social media while dealing with customer they are just like they had no experience with customer interaction, 3-4 people are dealing on one station the staff need to be trained, other stations are empty and customers are waiting in lines, its been 2 hours they are just standing and talking each other no care about customer
• MM

  Mike M

  Dec 26, 2025
  3.0
  Got the normal items. Store needs to be re-modeled and fixed to a current model and more thought out store with items in lot of spots Langley best buy has a better layout, update the store like Langley

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