Mixed reviews on customer service; some praised helpful staff while others reported poor experiences and lack of assistance.
Product Availability
Customers noted a good selection of products, but some experienced issues with stock and pricing discrepancies.
Geek Squad Experience
Feedback on Geek Squad was largely negative, with reports of poor service and high charges for diagnostics.
Store Environment
The store was generally described as clean and well-maintained, with friendly staff in some instances.
VB
Vickie Bender
1 day ago
1.0
We recently purchased a Dell tower. Had an appt today for 1:20 to transfer information onto new computer from old one. Went in this evening to see if it was ready. Were lied to saying it wasn't finished. Asked how much longer and then were told it would be 2 to 3 more days! It hadn't even been started. What is the point of even bothering to have an appointment?!!!! What a poorly run business this is. Only reason we even bought it there was because we also purchased a 1 year service agreement with the Geek Squad. This is the second time this person has "helped" us and I use that term loosely as he yawned the whole time (both occasions) and it was obvious he could care less about us as the customer as well as his job. I will be in touch with headquarters regarding this matter. It's unprofessional and totally unacceptable. Buyer beware!
JM
James Hebert - YT: MotoHoboJim
3 days ago
5.0
Found the external SSD storage device for my iPhone I was looking for.
Hopefully it will let me record higher resolution videos.
CJ
C Dub's Journey
6 days ago
4.0
Went with a friend who was looking to buy. I spoke to a couple of helpful sales reps. about some products I was interested in for a later date.
AG
Albert Garcia
Dec 27, 2025
5.0
Honestly I thought I was going to have a bad experience but that God I was assisted buy Peter and Sergio! I had just purchased two previous phones prior experience. The first experience went great unfortunately I was sold a broken phone and when I brought it I was told I couldn’t return it. ( this was a Christmas gift for my 11 year old ) and I ended up paying 117 in upgrading to a new phone after multiple times being told there was no exchange or return…… unfortunately a day later that upgraded phone didn’t work either. I thought to myself another hour with more push back…. I prayed all the way there knowing that my character as a Christian would be push, but that didn’t happen. I walked in asked for a manager and Peter introduced himself and was EXTREMELY professional and understanding. Helped me tremendously!!!! Sergio helped me with the exchanges and was polite respectful!!! ACTUALLY TODAYS EXPERIENCE WAS DAY AND NIGHT COMPARED TO YESTERDAY!!! This men understood customer service
AA
Alyssa A
Dec 20, 2025
5.0
Aliyah (I am unsure if I spelled her name correctly!) was EXCEPTIONAL. She went above and beyond for me. I have never had a better experience in Yuma. 10/10. She needs a raise and to be put in full time employment!
What products and services can I find at Best Buy in Yuma?
You can shop TVs, computers, appliances, and more with expert advice, same-day pickup, and Geek Squad support at Best Buy in Yuma.
What are the store hours for Best Buy at 1364 S Yuma Palms Pkwy?
Best Buy is open Monday through Saturday from 9:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Yuma offer curbside pickup?
Best Buy Yuma offers curbside pickup services for customer convenience.
Is there wheelchair access available at this Best Buy location?
Yes, this Best Buy location has a wheelchair accessible entrance.
Can I get my electronics repaired at Best Buy in Yuma?
Yes, Best Buy provides service and repair for electronics with Geek Squad support.
What payment methods are accepted at Best Buy Yuma?
Best Buy accepts payment by check and debit cards and does not require cash only.
Are there facilities for recycling electronics at this Best Buy?
Yes, Best Buy Yuma offers electronics recycling services.
What are some nearby restaurants I can visit before or after shopping at Best Buy?
You can enjoy meals at nearby Chipotle Mexican Grill or Chuck E. Cheese for casual dining and family entertainment near Best Buy.
Where can I find other electronics or mobile phone stores near Best Buy?
Nearby electronics and mobile phone stores include Geek Squad for computer repair, AT&T Store, AT&T, and Verizon for mobile phone services.
Are there shopping centers near Best Buy Yuma where I can shop more?
Yes, the Palms Shopping Center with J.C. Penney and Dillards, as well as the Yuma Palms Regional Center, are close by for additional shopping and entertainment options.