Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Tucson, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
346 reviews
5 stars
285
4 stars
13
3 stars4
2 stars3
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Breanna received numerous accolades for her exceptional customer service, being described as helpful, patient, and attentive.
Staff Performance
Levi also received positive feedback for his efficiency and professionalism, resolving customer issues effectively.
Mixed Experiences
While many customers praised the service, there were complaints about unprofessional behavior from some staff members, particularly Breanna.
Product Availability
Customers noted that the store sometimes lacked the desired phones, but staff were helpful in directing them to other locations.
Communication Issues
Several reviews highlighted problems with communication and misinformation regarding plans and promotions, leading to customer frustration.
- MSMike SpaugyNov 16, 20255.0We decided to get new phones today at the 22nd street location. What is usually a bad experience was perfect. Levi M. was fabulous. Very knowledgeable, professional and courteous.
- MMMissyOct 24, 20255.0Very informative and suggested ways to save on monthly bill. Friendly and professional. Will definitely be the store I go to when needed.
- KGKellie GarmanOct 16, 20254.0So Levi was great. So fast but didn't tell me the Sim cards are similar now and my new phone wasn't set up there like they normally are so I spent a lot of time at home trying to figure out why the service on the phone wasn't turning on and transferring all my stuff on my own.
- HGHelene GarciaOct 10, 20255.0I believe the names of the gentleman’s helping my daughter and I were Zach and Isaac. I had two broken phones and a horrible week, Zach made getting two new phone’s easy and was so helpful. Thank you guys so much for amazing service.
- DDDwarlordOct 4, 20253.0Didn't have the phone I wanted but was able to direct to a Verizon store that did
Frequently Asked Questions About Verizon
What products does Victra - Verizon Authorized Retailer offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What brands are available at Victra in Tucson?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What are the store hours for Victra at 9484 E 22nd St, Tucson?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday 9:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does Victra offer in-store pickup services?
Yes, Victra provides in-store pickup for products ordered.
What payment options are accepted at Victra?
Victra accepts American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer services for new lines and upgrades?
Yes, Victra offers services including new lines, upgrades, new devices, and accessories.
What languages are spoken at Victra in Tucson?
Victra offers services in English and Spanish to assist customers.
Are there nearby places where I can eat before or after visiting Victra?
Yes, nearby dining options include Five Guys, Chipotle Mexican Grill, Jack in the Box, Village Inn, Giuseppe's, and Margie's Kitchen.
What nearby gas stations can I find near Victra?
Nearby gas stations include Valero, Shell, Speedway, and Corner Store, perfect for refueling if you're visiting Victra.
Are there convenient stores or financial services near Victra?
Yes, you'll find Walgreens pharmacy and retail store, Western Union money transfer services, and ATM services like The Exchange Network and LibertyX Bitcoin ATM nearby.