Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Tucson, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
268 reviews
5 stars
222
4 stars
14
3 stars4
2 stars2
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Eli, Edward, and Giovanni.
Misleading Practices
Several reviews highlighted issues with misleading sales practices, including unexpected charges and unfulfilled promises regarding promotions and incentives.
Store Experience
Customers appreciated the store's cleanliness and atmosphere, although some noted long wait times.
Product Knowledge
Staff were frequently described as knowledgeable about products and services, helping customers make informed decisions.
Mixed Reviews
While many had positive experiences, a significant number of customers reported dissatisfaction with service and management, particularly regarding billing issues.
- CWChristopher WixOct 11, 20255.0I would have to say that Maritza is amazing, she helped us through the entire process, it was complicated and she knows her job and truly made it an outstanding experience.
- GIGenesis IsleySep 10, 20251.0Bro, I was straight up bamboozled at this place.. still trying to fix everything. This place should be shut down.
- MRMya RockovAug 29, 20255.0Had a great experience with, Levi! He got me exactly what I was looking for and I was in and out of the store in no time! Very charismatic personality and super informative! Made the process extremely easy and comfortable!
- MCMelissa ClaytonAug 29, 20255.0I went into Park Place Mall Verizon store to get my husbands phone fixed as it was stuck in a ‘mode’ and the assistant manager, Edward, helped my husband and myself in a HUGE way. Not only did he figure out the mode real fast, but he found a discount. I switched from my provider who I’ve been very disappointed in for the past couple years. Edward helped us with this, too, with no problems. I called to leave positive feedback with Verizon and they sold me an incentive I can’t refuse. Thank you again for everything you’ve done, Verizon and Edward!!! Edited: so I WAS happy…. Now I’ve found out that I was misled and my husband and I were lied to. Not only was the phone not “free,” but neither was the “free iPad” or ANYthing else for that matter- chargers, screen protectors & device cases. These were actually NOT incentives, nor were they free. Now, I owe them over $500 on my next bill AND we are STILL past due (the entire reason we visited the store in the first place LAST WEEK, gave them $200 and we were promised so much!) LIES, Verizon. I guess I’ll be returning everything. Problem is, you guys took my last device as “trade in” and Edward said “oh! This will cover most everything!” and now I’m left with NO PHONE. And I’m supposed to go to Atlanta this weekend. I think I’ll be filing small claims here. I feel duped and lied to. THIS IS A VERIZON OUTLET, not an authorized dealer. SHOP AT YOUR OWN RISK.
- MMMarty MoralesJul 29, 20255.0Mari and Breanna were so helpful
Frequently Asked Questions About Verizon
What products and services does Verizon Tucson at 5870 E Broadway Blvd offer?
Verizon Tucson offers a full range of wireless devices including phones, tablets, wearable technology, mobile broadband, accessories, and device protection. They provide services such as new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon Tucson?
The store is open Monday through Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Verizon Tucson offer in-store pickup and other delivery options?
Verizon Tucson offers in-store pickup but does not provide same-day or general delivery services.
Which payment methods are accepted at Verizon Tucson?
Verizon Tucson accepts American Express, Discover, MasterCard, Visa, cash, and mobile payment options such as Android Pay, Apple Pay, and Samsung Pay.
Does Verizon Tucson have free Wi-Fi and accept mobile NFC payments?
Yes, Verizon Tucson provides free Wi-Fi and supports payment through mobile NFC technologies.
What brands can I find at Verizon Tucson?
You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands such as Otterbox and Mophie at Verizon Tucson.
What languages are spoken at Verizon Tucson?
Staff at Verizon Tucson can assist you in English and Spanish.
What nearby entertainment options can I visit before or after shopping at Verizon Tucson?
You can visit Cinemark Century Park Place, a cinema and park nearby, or attend live music events at The Drive In at Park Place music venue, both close to Verizon Tucson.
Are there dining options near Verizon Tucson?
Yes, nearby dining options include Med Cuisine for Mediterranean food, Manchu Wok for Chinese cuisine, Steak Escape for casual dining, and bubble tea shops like O`My Buns and Boba Tea Company.
Can I combine a trip to Verizon Tucson with shopping or beauty services nearby?
Absolutely. Nearby you can find Fashion Q offering women's clothing and beauty salon services, Amy's Hallmark Shop for gifts and cards, and Regis Salon for hair styling and spa treatments.