Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Tucson, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
257 reviews
5 stars
196
4 stars
19
3 stars
5
2 stars3
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for being rude and unprofessional.
Employee Performance
Several employees, including Cameron, Gaby, and Edelia, were highlighted for their exceptional service, while others like Cynthia and Tony received negative remarks for their attitude and lack of assistance.
Store Issues
Customers reported issues with the store's management and operations, including long wait times, unfulfilled orders, and poor communication.
Third-Party Concerns
Many reviews noted that this location is a third-party retailer, leading to confusion and dissatisfaction regarding service and policies compared to corporate stores.
- PTPaulina TeranDec 22, 20251.0just lazy, told me they’d contact me when my phone was ready for pick up, then never did, then cancelled my order on some bs about how i never went to pick it up. just save your time and go to the irvington location, they’re just lazy and don’t wanna work here
- PDpatricia deandaNov 22, 20255.0I went into the store to get a new phone for my husband. I spoke with Cameron and he walked us through the program and also gave us a good deal on the internet. He is very nice to work with.
- EFEmma FragosoNov 11, 20255.0Excellent service by Gaby
- LBLydia BritoNov 9, 20255.0My phone was on sos mode. He looked at it gave me options and I walked out a very happy customer.
- TMThomas MartinNov 3, 20255.0Wow amazing fix for my phone, so thankful ! Took all of a minute.
Frequently Asked Questions About Verizon
What types of wireless devices does Victra in Tucson offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.
What are the store hours for Victra — Verizon Authorized Retailer in Tucson?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Can I pick up my order in-store at Victra on W Valencia Rd?
Yes, Victra offers in-store pickup services.
What payment options are accepted at the Victra Verizon Authorized Retailer?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Which brands of devices and accessories can I find at Victra in Tucson?
Victra offers products from Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, PureGear, and more.
Does the Victra store in Tucson offer device protection and upgrades?
Yes, their services include new lines, upgrades, new devices, and accessories along with device protection.
Is there free Wi-Fi available at Victra on W Valencia Rd?
Yes, Victra provides free Wi-Fi for customers in the store.
What nearby places can I visit for food before or after shopping at Victra?
Nearby food options include Pizza Patrón, Starbucks, SNOWFOX, Carl's Jr., and Fry's Food And Drug store with restaurants and grocery options.
Are there any nearby services for financial or money-related needs near Victra?
Yes, nearby you can find Fry's Money Services, Coinme ATMs, Western Union money transfer, H&R Block, Wells Fargo bank, and Cash Time Loan Centers.
Where can I get a haircut or chiropractic services near the Victra store?
Great Clips hair salon and The Joint Chiropractic center are nearby for hair and chiropractic services respectively.