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Verizon

4.3
(263 reviews)

Business Details

1785 W Valencia Rd, Tucson, AZ
85746, United States
(520) 686-7500
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Tucson, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1785 W Valencia Rd, Tucson, AZ
85746, United States

Hours

Reviews

4.3
263 reviews
5 stars
197
4 stars
20
3 stars
5
2 stars
3
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and knowledge of staff, others reported rude and unprofessional behavior from certain employees.

Efficiency

Some customers appreciated the quick service and efficient handling of their needs, while others experienced delays and poor communication regarding orders.

Store Experience

Several reviews highlighted the pleasant atmosphere and welcoming staff, but there were also complaints about the store being understaffed and long wait times.

Product Knowledge

Many customers noted the staff's expertise and ability to assist with technical issues and product inquiries, although there were instances of misinformation.
  • DH
    Don Harp
    Feb 14, 2026
    1.0
    Guy said that Verizon had a special, I would get a totally free iPhone 16, and I could keep my old phone. He sat there putting on a screen protector, and then a camera lens protector, and a case. I said oh, does that come with the phone??? I got a bill for over $300, lied to me and protectors way over priced. Then a couple months later, I went on my Verizon account and saw that I was making monthly payments for the phone!! This whole encounter was based on all lies. I will never go back to this store for anything, I am seriously considering dropping Verizon now, they stopped giving us support and contracted with a rip off company. I kick my ass for letting this happen, but I completely trusted the guy. I don’t recommend this store for anything
  • LL
    Lou Lop
    Feb 10, 2026
    4.0
    Got me and out within an hour.
  • PT
    Paulina Teran
    Dec 22, 2025
    1.0
    just lazy, told me they’d contact me when my phone was ready for pick up, then never did, then cancelled my order on some bs about how i never went to pick it up. just save your time and go to the irvington location, they’re just lazy and don’t wanna work here
  • PD
    patricia deanda
    Nov 22, 2025
    5.0
    I went into the store to get a new phone for my husband. I spoke with Cameron and he walked us through the program and also gave us a good deal on the internet. He is very nice to work with.
  • LB
    Lydia Brito
    Nov 9, 2025
    5.0
    My phone was on sos mode. He looked at it gave me options and I walked out a very happy customer.

Frequently Asked Questions About Verizon

What types of wireless devices does Victra in Tucson offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.

What are the store hours for Victra — Verizon Authorized Retailer in Tucson?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.

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