Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Tucson, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
255 reviews
5 stars
195
4 stars
19
3 stars
5
2 stars3
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were reported as rude and unprofessional.
Knowledgeable Staff
Several customers highlighted the knowledge and expertise of staff members, particularly in assisting with phone upgrades and technical issues.
Long Wait Times
Customers frequently mentioned long wait times and inadequate staffing, leading to frustration during visits.
Store Experience
Experiences varied widely; some customers reported pleasant and efficient service, while others encountered significant issues with order fulfillment and service quality.
Third-Party Concerns
Multiple reviews warned about the challenges of dealing with this location as a third-party retailer, suggesting customers should seek corporate stores for better service.
- EFEmma FragosoNov 11, 20255.0Excellent service by Gaby
- LBLydia BritoNov 9, 20255.0My phone was on sos mode. He looked at it gave me options and I walked out a very happy customer.
- TMThomas MartinNov 3, 20255.0Wow amazing fix for my phone, so thankful ! Took all of a minute.
- ALAnn LobreglioOct 30, 20255.0Elias was very helpful and knowledgeable...we left with a completely transferred new phone at the best price possible. I know he will assist me with any questions I might have going forward.
- DJdomonique julianaOct 1, 20255.0My grandmother has been a loyal Verizon customer for around 20 years, and I recently joined her family plan. When I graduated from high school, she gifted me a phone, and that was the first time I had the pleasure of meeting Gabby. She was incredibly helpful back then, and that same level of service continued during our recent visit. Yesterday, my grandmother went in with my dad and me to upgrade our phones, and once again, Gabby was exceptionally patient, knowledgeable, and helpful throughout the entire process. Her consistency and customer service are truly appreciated!
Frequently Asked Questions About Verizon
What types of wireless devices does Victra in Tucson offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.
What are the store hours for Victra — Verizon Authorized Retailer in Tucson?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Can I pick up my order in-store at Victra on W Valencia Rd?
Yes, Victra offers in-store pickup services.
What payment options are accepted at the Victra Verizon Authorized Retailer?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Which brands of devices and accessories can I find at Victra in Tucson?
Victra offers products from Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, PureGear, and more.
Does the Victra store in Tucson offer device protection and upgrades?
Yes, their services include new lines, upgrades, new devices, and accessories along with device protection.
Is there free Wi-Fi available at Victra on W Valencia Rd?
Yes, Victra provides free Wi-Fi for customers in the store.
What nearby places can I visit for food before or after shopping at Victra?
Nearby food options include Pizza Patrón, Starbucks, SNOWFOX, Carl's Jr., and Fry's Food And Drug store with restaurants and grocery options.
Are there any nearby services for financial or money-related needs near Victra?
Yes, nearby you can find Fry's Money Services, Coinme ATMs, Western Union money transfer, H&R Block, Wells Fargo bank, and Cash Time Loan Centers.
Where can I get a haircut or chiropractic services near the Victra store?
Great Clips hair salon and The Joint Chiropractic center are nearby for hair and chiropractic services respectively.