Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Tucson for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
300 reviews
5 stars
127
4 stars
27
3 stars
22
2 stars
16
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude and unhelpful staff, with several experiences highlighting a lack of assistance and communication.
Sales Practices
Numerous reviews indicated deceptive sales practices, with customers feeling misled about promotions, pricing, and service agreements.
Staff Knowledge
While some employees were praised for their knowledge and helpfulness, many others were criticized for being uninformed and unable to assist with customer issues.
Store Environment
Customers expressed dissatisfaction with long wait times and the overall atmosphere of the store, often feeling ignored or undervalued.
Mixed Experiences
There were a few positive experiences noted, particularly with specific employees who provided excellent service, but these were overshadowed by the majority of negative feedback.
- RRRussell Radden2 days ago5.0Quick and easy upgrade.
- DCDale CrockerJan 2, 20265.0We went to Verizon to switch from another provider as our bill went up to $370! We are of the baby boomer era and some things aren’t as easy for us. We brought our daughter to help us (which she did) but the sales specialist Sebastian was awesome! He talked to us and our daughter. So many places leave us out of the conversation. He explained all about the plans available and what would be best for us. He was so knowledgeable and the kindest person I’ve come across in a long time! Thank you so much! We’re happy with our service and the picture quality is excellent!
- DVDanielverdugo VerdugoDec 2, 20251.0Do jot use this store a came to them because the promotion they are running bringing your bill from another carrier and they will match it . Well this is not true they gave me a price that I agreed to , but to my surprise the next day i got a text message from the sales person that he made a mistake on the quote and did not honored the promotion . I spoken with a manager and didn’t even attempt to help me. And I had to cancel the service and return to my old carrier. Do not trust Greg or anyone on this store.
- IBIan BarfieldNov 29, 20255.0Quick and easy, staff always nice and helpful if needed.
- COCody OutfleetNov 21, 20251.0I’m beyond irritated after what happened at this Verizon store. I showed up around 6:15 PM to possibly purchase a brand-new iPad, ready to spend good money. There were three employees total — a manager and two staff. The manager told me to “hang out for a bit” and that someone would help me shortly. So I waited. Thirty minutes. The store got uncomfortably hot, and still no one bothered to check in with me. I stepped next door to grab a quick drink, not thinking for a second that they would completely bail on helping me. I walked back at 7:01 PM to see an employee literally locking the door right in front of me before walking away without a word. I knocked, and the manager came to the door — only to refuse to let me in, saying, “Sorry, it’s after seven.” Seriously? After I already waited half an hour? After he told me someone would help me? What kind of customer service is that? This was rude, disrespectful, and absolutely terrible business practice, especially right before the holidays when people are out trying to make big purchases. They are going to lose loyal, long-term customers, all because of laziness, poor communication, and a total lack of regard for the people keeping their business running. I genuinely hope no one else has to deal with what I experienced, because this was an embarrassment for a company as large as Verizon. What a shame.
Frequently Asked Questions About Verizon
What products and brands does the Verizon store in Tucson offer?
The Verizon Tucson store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and mobile hotspots from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services are available at the Verizon store?
Verizon Tucson provides mobile plans, wireless internet plans, and voice plans. You can also schedule in-store appointments and enjoy free Wi-Fi while visiting.
What are the Verizon Tucson store's hours of operation?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
How can I purchase Verizon products and what are my pickup and delivery options?
You can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas. Online orders can also be picked up at the Tucson store.
Does the Verizon Tucson store accept multiple payment methods?
Yes, the store accepts debit cards, offers mobile NFC payments, and does not require cash only, providing flexible payment options.
Does the Verizon store provide any support for device repairs?
The Verizon Tucson store does not provide service repairs on site.
Where is the Verizon store located, and how can I contact them?
The Verizon Tucson store is located at 8150 N Cortaro Rd, Ste 100, Tucson, AZ 85743. You can reach them by phone at +1 800-880-1077 or visit their website.
What nearby dining options are available around the Verizon Tucson store?
Nearby dining options include Panda Express for Chinese fast food, In-N-Out Burger for American burgers, Dunkin' for coffee and donuts, eegee's for fast food, It's Just Wings specializing in chicken wings, Chili's Grill & Bar for American cuisine, Taco Bell for Mexican fast food, Guadalajara Grill for Mexican dishes, Chipotle Mexican Grill for quick Mexican food, and Village Inn for breakfast and brunch.
What other services and shops are near the Verizon Tucson store that customers might find useful?
Customers can find FedEx Office Print & Ship Center for printing and shipping needs, Delicate Nails and Grace Eyebrow Threading for beauty services, The Joint Chiropractic for health and wellness, Sprint Store for mobile electronics, and Ace Hardware for home improvement.
Are there convenient places nearby to grab coffee or relax before or after visiting Verizon?
Yes, Starbucks, located near the Verizon Tucson store, offers coffee and smoothies, and StretchLab provides a gym and active life facilities for relaxation and fitness.