Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Tucson for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
327 reviews
5 stars
178
4 stars
39
3 stars
16
2 stars
21
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.
Sales Practices
Several reviews mentioned high-pressure sales tactics and issues with transparency regarding pricing and services, leading to customer frustration.
Staff Knowledge
There were numerous reports of staff lacking knowledge about products and services, resulting in confusion and dissatisfaction among customers.
Appointment System
Customers expressed frustration with the appointment-only system, feeling it was inconvenient and not clearly communicated.
Positive Experiences
Despite the negative feedback, some customers highlighted positive experiences with specific employees who provided excellent service.
- LCLance Carter4 days ago5.0I had an excellent experience at this Verizon location thanks to Evan. He helped me switch over from T-Mobile to Verizon and made the entire process easy and stress-free. I upgraded to a new phone and an Apple Watch Ultra, and Evan went above and beyond to make sure everything was set up correctly — including keeping my same phone number. He was knowledgeable, patient, and genuinely helpful. Customer service like this is hard to find. Highly recommend this store and definitely ask for Evan!
- PFPeter FloresDec 30, 20255.0"I switched to Verizon after a frustrating experience with T-Mobile, where I was charged for a GPS service they told me was free. I originally expected my bill to double at Verizon, but I was looking for better service. Evan was incredible. He assured me he could match or even beat my previous bill, and he delivered. He set me up with a new iPhone 16 Pro Max, an iPad, and home internet—all for $10 less than what I was paying before. Beyond the savings, Evan treated me like family. He has a great personality and even went the extra mile to help me transfer all my data. Thanks, bro—you definitely deserve 5 stars!"
- JLJacob LujanDec 21, 20251.0I was a customer for 8 years the manager is not competent nor are her employees
- N1N3V3R DUPLIC8ED 1 of 1Dec 5, 20251.02nd time I've driven over an hour for a replacement and still don't have one and I think after about a week I'm done even praying there will be a resolution
- GSGabriel SerranoDec 4, 20255.0Jared . If you need something resolved ask for Jared he is the man . Very intelligent and thorough. He has a very good understanding of how Verizon billing works and went above and beyond to fix our issues and make things right after countless agents in person, and over the phone kept passing us off to the next. Pretty sure Jared is married, but any woman would be lucky to have Jared as their provider and protector because he’s on top of his game . Jared could mess around and be city councilman dude or president of the United States of America and the Republic for which it stands tbh
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Tucson?
The Verizon store in Tucson is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
What types of products does the Verizon store in Tucson offer?
The store offers a range of products including the latest 5G smartphones like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment before visiting the Verizon Tucson store?
Yes, you can schedule an in-store appointment online to ensure a convenient visit to the Verizon Tucson store.
Does Verizon Tucson offer delivery and pickup options for online orders?
Yes, you can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available for your online orders.
What payment methods are accepted at the Verizon store in Tucson?
The Verizon Tucson store accepts payments by check, debit card, mobile NFC, and does not require cash only payments.
What services can customers access at the Verizon store in Tucson?
Customers can access mobile plans, wireless internet plans, and voice plans at the Verizon Tucson store.
Is free Wi-Fi available at the Verizon store in Tucson?
Yes, the Verizon Tucson store offers free Wi-Fi to customers.
What nearby places are close to the Verizon Tucson store?
Nearby places include Starbucks for coffee, Rubio's Mexican Restaurant for dining, and Office Depot for office supplies.
How can the nearby Starbucks benefit customers visiting the Verizon Tucson store?
Customers can enjoy a coffee or snack at Starbucks before or after visiting Verizon, making it a convenient spot for a quick break nearby.
Are there places near Verizon Tucson for business and office needs?
Yes, nearby Office Depot stores provide office equipment, printing services, and IT support, which can complement business visits to Verizon.