Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Tucson for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
321 reviews
5 stars
174
4 stars
39
3 stars
16
2 stars
21
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; some customers praised specific employees for their helpfulness, while others reported rude and unhelpful service.
Sales Practices
Several reviews mentioned aggressive sales tactics and issues with unauthorized charges, leading to customer distrust.
Store Management
Multiple customers expressed dissatisfaction with management's responsiveness and overall store organization.
Product Issues
Customers reported problems with products purchased, including defective items and issues with trade-ins.
Appointment System
Many customers were frustrated by the appointment-only policy, which was not clearly communicated.
- JAJohnathan AllenNov 4, 20251.0Staff did not seem knowledgeable in basic customer service request. High pressure sales guy tried to bully me into buying a new phone when I had brought in my own device and was unable to assist in getting my device active; I was told to return after 24 hours.
- JGJim GardnerNov 3, 20255.0Great service.
- DTDillon TisdaleNov 3, 20255.0Ask for Dominic. He’s helped out so much with cost and pricing. He’s definitely your go-to guy with any help. I highly recommend him.
- SNStacey NelsonOct 20, 20251.0If there was an option for negative stars they would get that! This store has a customer service agent that is a liar! I bought a new phone on September 4, 2025. I was trading in my I-phone 13 pro-max and wanted to trade it in. I handed this guy my 13 3 times!! Each time he handed it back stating, "we have a special right now, that we don't actually need the phone. Find someone to give it to, or donate it". Each time I asked "are you sure, I really don't have anyone to give it to", to each he would respond with "yes, we have so many, we can't store them". I ended up leaving the store with the 13, and was just charged $1000.00 for not turning in my phone! I called Verizon, they told me I gave to go back to the store, the sales person needs to correct it. So I did, went right to the store. This jerk of a salesman was leaning against the wall. He asked if he could help, so I reminded him of our last encounter to which he replied " you're lying, I would never say that" then he went on to tell his manager his version, ( while the manager NEVER ONCE looked at me or spoke to me!! The salesman comes back again to state I was lying and he would never say that. He and his manager are the worst of the worst! ZERO CUSTOMER SERVICE SKILLS! Buyer beware, they will lie to you, and try to turn it around on you. He asked for my original quote, to which I replied, I do at home. I told him I would bring it back, and get the phone and he could stick it! I called Verizon again, sent them my quote and they told me he was not authorized to make such a deal (then how did he!!) and they would refund the $1000 if I returned the 13 pro-max, which is what I tried to do 3 times on September 4!! This guy sucks! His manager sucks! And I wish them crappy customer service in EVERY aspect of their lives. Liars and cheats, I will NEVER, EVER go yo that store again!
- JRJason RiveraSep 18, 20251.0One star is too many. Worst customer service imaginable
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Tucson?
The Verizon store in Tucson is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
What types of products does the Verizon store in Tucson offer?
The store offers a range of products including the latest 5G smartphones like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment before visiting the Verizon Tucson store?
Yes, you can schedule an in-store appointment online to ensure a convenient visit to the Verizon Tucson store.
Does Verizon Tucson offer delivery and pickup options for online orders?
Yes, you can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available for your online orders.
What payment methods are accepted at the Verizon store in Tucson?
The Verizon Tucson store accepts payments by check, debit card, mobile NFC, and does not require cash only payments.
What services can customers access at the Verizon store in Tucson?
Customers can access mobile plans, wireless internet plans, and voice plans at the Verizon Tucson store.
Is free Wi-Fi available at the Verizon store in Tucson?
Yes, the Verizon Tucson store offers free Wi-Fi to customers.
What nearby places are close to the Verizon Tucson store?
Nearby places include Starbucks for coffee, Rubio's Mexican Restaurant for dining, and Office Depot for office supplies.
How can the nearby Starbucks benefit customers visiting the Verizon Tucson store?
Customers can enjoy a coffee or snack at Starbucks before or after visiting Verizon, making it a convenient spot for a quick break nearby.
Are there places near Verizon Tucson for business and office needs?
Yes, nearby Office Depot stores provide office equipment, printing services, and IT support, which can complement business visits to Verizon.