Geek Squad

Reviews

• JC

  Joe Canecchia

  Sep 19, 2025
  1.0
  Their AVM is the worst. Can’t get to where you need to
• NL

  Noreen Light

  Dec 8, 2024
  1.0
  Sadly, my experience with the Geek Squad member yesterday was frustrating beyond belief. After two hours of patiently watching the the Geek Squad agent repeatedly try the same thing and get the same result, listening to him repeatedly say, "That's what I don't like about Google docs", watching him look up (on his phone) how to attach Google docs to an email, and then hearing him say he's just trying to learn about Google...the issue I was having with my phone was not resolved. At the end of two hours, he did show me how to remove a second email from my Google account, which I could easily add back later, if I want to use it, which took about two seconds. That was the first question I had for him. When he showed me that after two hours, I said, "Why didn't we do that two hours ago?" Apparently, he did not understand what I was asking of him and what I needed. The other issues I had were not resolved. This was especially disappointing after my prior experience with a different Gerk Squad member was so positive. When I called to make this appointment, I asked for the agent I met with on the prior occasion. I was told you get whomever is available at the time of your appointment. This is unfortunate, as I will not take my chances again at the Geek Squad counter.
• HM

  Hugh Mungus

  Nov 25, 2022
  1.0
  I used to like best buy for all my electronic needs but I went there today for a couple of items paid for them then asked the cashier for a bag then she says "bags are 11 cents" and I say to that " that makes no sense" so best buy you get one star and I would give you zero if I could. Bags are always complimentary! You will have my business no longer...
• DH

  Debbie Haun

  Mar 31, 2022
  1.0
  Was told they don't do what they advertised they did.

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