With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Tucson store today.
Mixed reviews on customer service; some praised staff for being helpful and friendly, while others reported unhelpfulness and rudeness.
Staff Knowledge
Several customers highlighted knowledgeable staff who provided excellent assistance, but there were complaints about inexperienced employees giving incorrect information.
Management Issues
Concerns were raised about the new management style being less customer-focused and creating a stressful environment.
Repair Services
Negative feedback regarding repair services, with reports of poor quality and additional charges for repairs.
Positive Experiences
Many customers expressed satisfaction with their purchases and the overall shopping experience, particularly praising specific employees.
MH
Marcy Hamner
Dec 15, 2025
1.0
I visited this store today. Had an issue with phone all weekend kept going to emergency only calls and saying no network provider. Told the guy I had reset it and had to redownload a few things again and reset diagnostics. I Suggested maybe a new Sim card he said no.he told me he reset the phone. I know he didn't because I would have had to reinstall the theme. Waste of time to go to this store they did nothing. I left and went to 4188 e 22nd cricket and they were amazing. my Sim card was old and replaced for 10$..no issues since
OZ
Oscar Zep
Feb 4, 2014
1.0
bad service and the $15 dollar diagnose was wrong they wanted me to buy things that my phone didn't need they were trying to take advantage of me because i didnt knoe about cellphones. very expensive!