With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Janesville store today.
Mixed reviews on customer service; some praised staff for being helpful and knowledgeable, while others reported rude or unhelpful interactions.
Staff Competence
Several customers highlighted the expertise and friendliness of specific employees, particularly mentioning individuals like Jezus, Tommy, and Nubia.
Management Issues
Concerns were raised about the new management's approach, with some customers feeling that the store's atmosphere and service quality have declined.
Repair Services
Negative feedback regarding repair services, with customers expressing dissatisfaction over the quality and cost of repairs.
Store Environment
Some reviews noted a welcoming atmosphere, while others described long wait times and poor organization.
MH
Marcy Hamner
Dec 15, 2025
1.0
I visited this store today. Had an issue with phone all weekend kept going to emergency only calls and saying no network provider. Told the guy I had reset it and had to redownload a few things again and reset diagnostics. I Suggested maybe a new Sim card he said no.he told me he reset the phone. I know he didn't because I would have had to reinstall the theme. Waste of time to go to this store they did nothing. I left and went to 4188 e 22nd cricket and they were amazing. my Sim card was old and replaced for 10$..no issues since
OZ
Oscar Zep
Feb 4, 2014
1.0
bad service and the $15 dollar diagnose was wrong they wanted me to buy things that my phone didn't need they were trying to take advantage of me because i didnt knoe about cellphones. very expensive!