Cricket Wireless Authorized Retailer

4.9
413 reviews

About

Cell Phone Store
With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Janesville store today.

Location

Cricket Wireless Authorized Retailer
6536 E 22nd St, Tucson, AZ
85710, United States

Hours

Reviews

4.9
413 reviews
5 stars
392
4 stars
6
3 stars
3
2 stars
6
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the outstanding customer service provided by employees like Albert, Destiny, and Jasmine, highlighting their helpfulness and knowledge.

Inconsistency

Some reviews indicated a decline in service quality, with experiences varying significantly between visits, particularly regarding staff engagement and assistance.

Store Cleanliness

Customers consistently noted that the store was clean and well-organized, contributing positively to their overall experience.

Employee Knowledge

Several reviews emphasized the knowledge and expertise of staff members, particularly Albert, who was frequently mentioned as a go-to for assistance.
  • EP
    Elizabeth Patz
    1 day ago
    5.0
    Thanks so much Destiny for all of your help with switching over to Cricket. Service was AMAZING!!! You answered all my questions and made the experience worth every penny. Got 2 new phones and watches. This location is my go to for all my Cricket needs.
  • RE
    Reece Evans
    Oct 31, 2025
    1.0
    Used to have great experiences at this location, now it's like they are doing bare minimum and sending you off with very little information as fast as they can. Came 2 weeks ago and everyone were just giggling in the office,I needed help with my phone being broken and they sent me to a location to get it done, the guy only gave me a post-it note and sent me to a location that was shut down. When I called to see what's wrong he was still no help. Went to the Tucson mall location and they were amazing. Came back to esim my new phone and told me the main person had to activate it? Made no sense if my name is on there as well and I know my pin. Not a good location to come too. The other man that would work here awhile ago was super helpful now it's not very helpful at all.
  • RZ
    Roberto Zacarias
    Oct 20, 2025
    5.0
    Very professional
  • MA
    MC Avery
    Aug 24, 2025
    5.0
    I wanted to convey my immense thanks to Jasmine and Arturo at the Cricket store on 6536 E. 22nd Street. Jasmine is very energetic and helped me out a lot when my phone got wet. I had a spare phone and she was able to help me transfer my contacts to the spare phone and also referred me to Ubroke-Ifix to take my other phone to retrieve my other contacts from the wet phone. Arturo was also able to help me out as well. I highly recommend both of them when you need any kind of assistance.
  • CR
    Cory Roberts
    Aug 17, 2025
    5.0
    Employees are always helpful

Frequently Asked Questions About Cricket Wireless Authorized Retailer

What types of cell phone plans does Cricket Wireless Authorized Retailer in Tucson offer?

Cricket Wireless offers customizable cell phone plans with unlimited talk, text, and data, and no annual contract.

Where is Cricket Wireless Authorized Retailer located in Tucson?

It is located at 6536 E 22nd St, Tucson, AZ 85710.