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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,951 reviews
5 stars
1,672
4 stars
639
3 stars
279
2 stars
108
1 star
253
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, many reported poor service, rudeness, and lack of assistance.
Product Availability
Customers expressed frustration over limited stock and inventory issues, with some items being unavailable or difficult to find.
Store Environment
The store environment received mixed reviews; some appreciated the calm atmosphere and variety of electronics, while others noted it was cluttered and understaffed.
Returns and Exchanges
Numerous complaints were made regarding the returns and exchanges process, with customers feeling dismissed or treated poorly when attempting to resolve issues.
Staff Knowledge
While some staff members were noted for their expertise and helpfulness, others were criticized for being unhelpful or lacking product knowledge.
- NPnicholas philmon6 days ago1.0everytime i come here the workers act like they don’t know what day it is. just slow and confused. i wish they would sell whatever they’re smoking in the back because i need it after everytime i leave this store to calm down. also best buy doesn’t have anything nowadays, just go on amazon yall. don’t waste ur time. best bye
- CFChristopher FlanaganNov 14, 20255.0Drove there and the Asset Protection Lead was out front explaining they were having electrical issues but they should be fixed shortly. Ended up going to a different store for a brief while and then walked back to smiling faces inside the store. Came in to check out laptops and Jessie helped us out immensely; breaking down what was actually needed for our requirements versus what was expensive. Ended up leaving with a nice laptop and Geek protection. Thanks Jessie!
- GSGlynis StoneNov 5, 20251.0Ordered a freezer and product was delivered today, but completely damaged. Called the store to reschedule as it was needed for a party this weekend and was told they cannot help until the freezer is returned to the store. I needed to call back, even though I provided all details they needed. Their system is meant to help them not the customer. Regardless of outcome, I won't have the product when I need it so very unhappy. Black Friday Fridge and Gas Stove will be purchased from Home Depot or Lowes on 11/28/25. Shameful service.
- STS TaylorNov 4, 20255.0On vacation I dropped my iPhone and cracked the screen protector. We found the correct replacement and the Geek Squad replaced it for me and assisted my husband with camera lens covers. Very nice employees.
- FSFrank SNov 4, 20251.0Never again!! Will not buy anything from Best Buy!! Been a customer for years and I paid $293 for a Breville smart oven Pro, which promptly broke five months after purchasing it. I tried to reach out to Breville, but I’m unable to get a hold of them or get them to call me back. Best Buy refused to help me so therefore, I will take my bag of money elsewhere!
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Tucson?
Best Buy in Tucson is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.
What types of products can I find at Best Buy on S Calle Santa Cruz?
You can shop for TVs, computers, appliances, home electronics, cameras, and more at Best Buy in Tucson.
Does Best Buy offer in-store and curbside pickup services?
Yes, Best Buy offers both in-store pickup and curbside pickup services for your convenience.
Can I get computer repair and Geek Squad support at this Best Buy location?
Yes, this Best Buy location provides Geek Squad support, including computer repair and IT services.
Is the Best Buy on S Calle Santa Cruz wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
How can I contact Best Buy Tucson for inquiries or support?
You can reach Best Buy Tucson by phone at +1 520-294-7660 or visit their website at https://stores.bestbuy.com/az/tucson/5311-s-calle-santa-cruz-1112.html
Are there popular nearby shopping options to visit before or after shopping at Best Buy?
Yes, nearby shopping options include the Tucson Spectrum, Spectrum Mall, Nike Factory Store - Tucson, and JCPenney, offering a wide range of retail experiences.
Where can I find dining options near Best Buy Tucson?
Nearby dining includes places like Peter Piper Pizza for pizza and buffet-style meals, perfect for a meal before or after your shopping trip.
Are there fitness centers near the Best Buy store at 5311 S Calle Santa Cruz?
Yes, LA Fitness is located nearby, providing gym and active life facilities for your fitness needs.
What other services are available near Best Buy Tucson that customers might find useful?
Nearby services include Amazon Locker locations for package pickup, physical therapy centers like ATI Physical Therapy, and dental services such as Tucson Spectrum Dentistry.