Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
2,978 reviews
5 stars
1,683
4 stars
646
3 stars
280
2 stars
111
1 star
258
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report poor service and long wait times.
Product Availability
Customers frequently express frustration over stock issues, with many items not available in-store despite online listings.
Staff Knowledge
While some employees are noted for their professionalism and knowledge, others are criticized for being unhelpful or dismissive.
Store Environment
The store is described as cluttered and understaffed, leading to a negative shopping experience for many customers.
- JOJake OppenheimerDec 30, 20255.0Glad we still have a few stores to go to in person. It's nice to see a TV on before you buy. Very helpful techs.
- TSTabitha SanchezDec 29, 20253.0Best buy is on the endangered retailer list for a reason. Their prices are unreasonable, the employees are not helpful and they typically don't have what you need in the store. It was fine for what it is but it is sad everytime.
- SHShannon HavensDec 23, 20251.0Drove all the way in from red Rock and your website said you have 3 computers in stock and you had nothing
- TLTaylor LindleyDec 21, 20251.0Today was the last time I'll ever step foot in a Best Buy. I'll celebrate when this place goes the way of Circuit City. I will enjoy watching your stock go to zero.
- ASATUL K S.Dec 1, 20251.0booked an official Apple iPad "Drop Off" appointment on: * Sunday, November 30 -- 3:40 PM MT * Best Buy SW Tucson, 5311 S Calle Santa Cruz, Tucson, AZ 85706 I walked in expecting my iPad to be inspected by Geek Squad technicians. What I got instead was a 5-second verdict. The associate literally handed the device back, saying the repair would be "expensive" and that I should buy a new iPad-- without opening it without testing it without diagnosing the actual issue without even trying to check A DROP OFF appointment. And zero inspection happened. Then came the real twist. When I purchased the Best Buy Total Tech / repair subscription on 4/4/2025, I was clearly told: ANY electronic device (laptops, iPhones, Android phones, tablets, etc.) is covered for 1-year repairs -- regardless of where it was purchased. At the counter I was told the opposite: Only devices bought from Best Buy, and only if purchased AFTER the membership date, are eligible for repair coverage. So basically: what was sold to me what is being delivered to me. Today felt less like customer service and more like: "Don't repair it... replace it. And buy it from us." Is this the new support model? Deny service skip diagnosis push new sales? ------------------------- A #LAME_response was given by BestBuy - just an Eye Wash
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Tucson?
Best Buy in Tucson is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.
What types of products can I find at Best Buy on S Calle Santa Cruz?
You can shop for TVs, computers, appliances, home electronics, cameras, and more at Best Buy in Tucson.
Does Best Buy offer in-store and curbside pickup services?
Yes, Best Buy offers both in-store pickup and curbside pickup services for your convenience.
Can I get computer repair and Geek Squad support at this Best Buy location?
Yes, this Best Buy location provides Geek Squad support, including computer repair and IT services.
Is the Best Buy on S Calle Santa Cruz wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
How can I contact Best Buy Tucson for inquiries or support?
You can reach Best Buy Tucson by phone at +1 520-294-7660 or visit their website at https://stores.bestbuy.com/az/tucson/5311-s-calle-santa-cruz-1112.html
Are there popular nearby shopping options to visit before or after shopping at Best Buy?
Yes, nearby shopping options include the Tucson Spectrum, Spectrum Mall, Nike Factory Store - Tucson, and JCPenney, offering a wide range of retail experiences.
Where can I find dining options near Best Buy Tucson?
Nearby dining includes places like Peter Piper Pizza for pizza and buffet-style meals, perfect for a meal before or after your shopping trip.
Are there fitness centers near the Best Buy store at 5311 S Calle Santa Cruz?
Yes, LA Fitness is located nearby, providing gym and active life facilities for your fitness needs.
What other services are available near Best Buy Tucson that customers might find useful?
Nearby services include Amazon Locker locations for package pickup, physical therapy centers like ATI Physical Therapy, and dental services such as Tucson Spectrum Dentistry.