Many customers reported poor customer service experiences, including long wait times and unhelpful staff.
Product Availability
Customers expressed frustration over the lack of product availability and issues with online ordering.
Staff Knowledge
While some staff were praised for their knowledge and helpfulness, others were criticized for being unresponsive or unhelpful.
Store Experience
The store environment received mixed reviews, with some customers appreciating the selection while others found it lacking.
TB
Terry Burgess
1 day ago
5.0
Fast friendly service.
HH
Henrik Hamberg
Feb 17, 2026
1.0
More focused on my current phone bill and carrier v.s helping out a customer. Poor customer service. Bought my fit bit at Target instead.
KB
Kevin Baldwin
Feb 15, 2026
4.0
This is a smaller best buy so it's limited but the employees are very helpful and eager.
RP
Rafael Leon Pineda
Feb 4, 2026
5.0
Buena tienda de electrónicos, lo malo es que ya no venden productos de DJI
GG
Guillermo Galindo
Jan 19, 2026
1.0
"I can't" is all I heard. We can't buy the phone we want online, we can't buy it from another store in town that has it in stock from this location. The website sucks the app sucks, Bestbuy will go out of business by their own lack of effort. Good riddance.
What are the operating hours of Best Buy in Tucson?
Best Buy in Tucson is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.
What types of products can I find at Best Buy on S Calle Santa Cruz?
You can shop for TVs, computers, appliances, home electronics, cameras, and more at Best Buy in Tucson.
Does Best Buy offer in-store and curbside pickup services?
Yes, Best Buy offers both in-store pickup and curbside pickup services for your convenience.
Can I get computer repair and Geek Squad support at this Best Buy location?
Yes, this Best Buy location provides Geek Squad support, including computer repair and IT services.
Is the Best Buy on S Calle Santa Cruz wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
How can I contact Best Buy Tucson for inquiries or support?
You can reach Best Buy Tucson by phone at +1 520-294-7660 or visit their website at https://stores.bestbuy.com/az/tucson/5311-s-calle-santa-cruz-1112.html
Are there popular nearby shopping options to visit before or after shopping at Best Buy?
Yes, nearby shopping options include the Tucson Spectrum, Spectrum Mall, Nike Factory Store - Tucson, and JCPenney, offering a wide range of retail experiences.
Where can I find dining options near Best Buy Tucson?
Nearby dining includes places like Peter Piper Pizza for pizza and buffet-style meals, perfect for a meal before or after your shopping trip.
Are there fitness centers near the Best Buy store at 5311 S Calle Santa Cruz?
Yes, LA Fitness is located nearby, providing gym and active life facilities for your fitness needs.
What other services are available near Best Buy Tucson that customers might find useful?
Nearby services include Amazon Locker locations for package pickup, physical therapy centers like ATI Physical Therapy, and dental services such as Tucson Spectrum Dentistry.
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