Best Buy

Reviews

• TG

  T G

  Mar 31, 2026
  1.0
  Horrible customer service! Workers try to avoid people not welcoming and not enough staff.
• TM

  Tina Morgan

  Mar 30, 2026
  5.0
  We were in for appliances. Lots of options and good prices!
• DV

  Diane Villegas

  Mar 27, 2026
  2.0
  I tried to speak to a human by phone but AI just kept telling me to repeat what I said so I finally hung up. Called back and got AI that put me through on the phone but no one ever answered Not very good business practice at all!
• KV

  Kari V

  Mar 27, 2026
  1.0
  On 3/24/2025 we were looking for a new computer graphics card. Went to BestBuy website to see if they have any in stock from nearby stores. Found a new ASUS 5080 Astral just 1 hour away from where I live. I placed the order (12:19PM) for $2065.29 and it was ready for pickup by 12:32PM. We got to BestBuy around 5:45PM and got the graphics card picked up. Stopped by to two different stores on the way home and got home about 6:55PM. Opened the box (the box was sealed with the transparent tape on both sides), found that it wasn't a 5080 inside. The product inside was a used graphics card Msi GeForce RTX 5070 TI 16G VENTUS 3X OC. Immediately called BestBuy (7:04PM) and said that to go to the store and return it. Started driving back to BestBuy around 7:11PM and got back to BestBuy at around 8:00PM. An associate (Adam) tried helping us and called a manager (Rieger). After around 30 minutes, the manager arrived and told us that they cannot do anything for us. Claimed that the box arrives factory sealed from the manufacturer and they cannot refund or get us a replacement. Rieger advised me to contact their customer support and ASUS. I showed them the video as well and it didn't change the outcome. We submitted a form to the attorney General. They contacted the corporate office and our resolution specialist, Sherry, has been trying to contact the store directly. She is still waiting for response from this store, per the recent email we have received. Please, if this review could help anyone in the future, open the box inside the store to check if the product is correct. Otherwise, you could be in our position.
• LM

  Leslie M

  Mar 5, 2026
  1.0
  Purchased an open box item. I called the store originally to try and figure out the condition of the item before driving across town to get it. I was told the only thing wrong with it was that it was not in the original box but was in a box. I purchased it online and drove out there. Someone came out and explained that the item was not in a box and they did not recommend me putting it in my car. I explained the convo I had with the person on the phone and was told the people who answer are not actually in the store. He told me I could go inside and set up a day/time for delivery. We went inside, got in line, and then someone else came to help. He literally had not idea what he was doing and was not listening to what was going on. At some point I get a notification that my order had been picked up, He then tried to cancel it and recharge me. When he could not figure out what to do he asked me to come back in an hour so that he could run it through the system again. It has been well over 30 minutes at this time. Finally asked to speak with a supervisor. Supervisor takes us to another person and after going through everything again, I am told that my address is not in their delivery zone so I can't get it delivered. So many miscommunications and no one was that very apologetic. It was super frustrating and I wasted my time and gas driving across town.

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