VCA Elliot Park Animal Hospital

Reviews

• JM

  Jessica Maguire

  5 days ago
  1.0
  I had a very disappointing experience with VCA Elliot Park Animal Hospital. I brought in my kitten, who I recently rescued from the Humane Society, within the 14-day window for their stated complimentary follow-up care for internal parasites as he was having symptoms of this the day I brought him home. At the appointment, I was told I would need to pay out of pocket for the test, but that I would be reimbursed if the results came back positive. The test did come back positive—but when I called to understand the reimbursement process, the experience went downhill. The receptionist was unhelpful, but the worse part was that the manager I asked to speak to was condescending and dismissive of my questions. (note: I still do not have a clear explanation as to why this is not covered when their own Healthy Start Certificate clearly states it is) To make matters worse, I later found out I was supposed to bring my kitten back for a follow-up appointment two weeks after treatment—something that was never communicated to me during the initial visit. I guess it is a good thing I called to question the billing, or I would have never known this. After this experience, I tried to transfer to another VCA location because I no longer feel comfortable trusting this one with my pet’s care. Unfortunately, I was told I would need to book and pay for another baseline exam in order for them to do any of my follow-up testing, as they wouldn’t just transfer & use my pet’s prior records. Overall, I experienced extremely poor communication, rude and unhelpful customer service, and deceptive billing practices. I would not recommend this location to anyone.
• LD

  Larry Dobson

  Apr 14, 2026
  5.0
  Just an initial checkup
• JC

  Jessica Coz

  Mar 19, 2026
  5.0
  My dog Benson had a great first visit at VCA. The vet tech and vet were very attentive and addressed all my concerns. Benson, who is a rescue, was very attentive ease with the staff. I appreciated their willingness to patiently answer all my new dog mom questions😁
• JS

  Jessica S.

  Dec 8, 2025
  5.0
  I have been taking my elderly cat here for years now. Today I brought her in and had an exceptional experience; our tech Jonathan was so kind and I really appreciated his patience with my old lady cat whom has a major torti-tude and can be difficult to deal with. This may have been the easiest visit for urine sampling yet. Thanks Jonathan!

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