VCA University Animal Hospital

Reviews

• KT

  Kaiya Thompson

  Feb 28, 2026
  5.0
  I have not yet written a review of VCA University but my experience today made me want to write one. My boyfriend and I have taken both our little fur babies to VCA for quite some time. Recently our little sweet baby Luna was diagnosed at the ER with FIP. They immediately treated her and gave us a treatment plan. This news was rough on us and the poor girl. Today I had the pleasure of meeting Dr. Settle and her technician whose name I am not remembering but she was amazing, for her follow up visit. They were so attentive, helpful, compassionate, and friendly. They listened to everything we had to say and asked us follow up questions or asked if we had questions. On top of that they have gone out of their way to accommodate us and our time and our Luna by making it easier for our follow ups without having to stress out our girl every time she needs to be weighed. In our opinion they have gone above and beyond to make sure that we as owners are comfortable and that our sweet girl feels safe and comfortable with them. I recommend enrolling in care club if you’re skeptical on the price it helps a lot! I highly recommend anyone to visit the Vets here but especially Dr. Settle.
• AO

  Axel Olson

  Feb 24, 2026
  1.0
  Update for business reply: lowering from two star to one star for generic business reply and expectation I reach out with more information. The information needed is there. Shows there is no serious effort to review customer feedback but they want to be seen as responsive. Decent facility and providers, went a little slower than preferred but that happens. What brings this down to a two star experience overall is the pricing and how they hide it. It's becoming more standard practice to be forthcoming with pricing for services and VCA does not share that until you are in the room with them. They know the pricing, they don't want you to know until you have already committed time and effort to be there so you are less likely to walk away. Comparing to other clinics this is on the high end for price, for average services, that they are hiding to try and sneak it past their customers. I would not recommend working with this facility, or if you do inquire about the prices beforehand to see if they are comparable to your other options.
• R

  Ryan Weaks `

  Jan 19, 2026
  5.0
  Awesome staff and Vets . Took care of Trisquits needs !
• KM

  Kimberly Mowery

  Dec 20, 2025
  5.0
  I have had nothing but good experience with this office. Dr. Koch is so good at what he does.
• FB

  F B

  Dec 15, 2025
  3.0
  Front staff today are rude. I was on hold for 5 minutes to try to get records straightened out for my dogs boarding. I hung up and called back and they tried to put me on hold again. I told them I’d been on hold for 5 minutes and I got a snarky response that there were only two of them in the office and two people ahead of me. I would have been fine with that response had the time not been snarky. I don’t care what kind of day you’re having. I’m trying to work too and I can’t work if I’m on hold with you for several minutes. I would have given less stars but I’ve had better experiences in the past. I’m only posting this to alert management. I get it’s the hospitals but I wasn’t rude. That was uncalled for.

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