Geek Squad

Reviews

• TT

  tns

  Mar 8, 2025
  1.0
  Came in to see if I could get a fix for my PC and it turns out I knew more than he did and would have charged me $100 just to “look at it” and offered no assistance whatsoever. Better off doing your own thing
• YN

  Youchun Ni

  Mar 23, 2018
  5.0
  Awesome customer service！ I purchased a laptop from bestbuy last week and it began to raise a strange fan noise yesterday. I brought it back to Geek Squad today and hope they can fix the problem, but they just changed a new one for me immediatly！ The product's defect is the manufacturer's fault, but they as a retailer offered a really good service！
• RB

  Roland Bayse

  May 18, 2015
  1.0
  I prepaid for drop insurance on my new Mac Book Pro as I was promised it would all be taken care of and look like new when I got it back should anything ever happen to it. Well the laptop did take a spill and suffered a split in the seam in the back over one of the hinges. I was assured it would all be handled and there would be no sign of the damage when I got it back. When I receive it back the split was still there, looked like they dusted it off and sent it back. They fussed about it and behaved defensively when I showed them the problem. All the while there was a woman next to me complaining to an other Geek Agent that she had submitted repairs 3 times and her track pad was still unresponsive. I was promised that my redo repair would be expedited and over night air shipped that evening. 5 days later. after not hearing anything, I make the call, it wasn't shipped out for repair until 2 days after I dropped it off, they explained this to me in a haughty defensive tone, as if it were my fault for believing the Geek Squad Agent. Currently no one knows where my computer is and no one knows how to find out where it is. They have me at a disadvantage.I have spent too much money in that store to be treated with such disregard.
• LJ

  Lucas Jiang

  Jan 21, 2014
  1.0
  If you can work on your own computer, don't ever come to Geek Squad. I'm saying that because I currently have a computer worked on by them. I placed order on Saturday 2014/1/18, and I was promised by Sunday 2014/1/19 I will have my laptop back. So I went to the store, it turned out they have tech issues, needs more time to work on it. and By today 21st, I received another phone call from them saying they still are working on the laptop. The work is very simple, to put a ssd drive into my laptop, and recovering windows into my ssd drive. It takes them a whole week for them to do the work. Don't ever come to Geek Squad.

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