Best Buy

Reviews

• LM

  Lisa M

  5 days ago
  1.0
  Do not buy a phone here, ESPECIALLY from Verizon. The rep lied about POSTED in store offers so he could go home early. He knew we were waiting for a long time for his assistance and never told us he wouldn't have time to help us. He was extremely rude. The manager was okay with his behavior. Customer service is a thing of the past with Best Buy.
• KB

  K B

  6 days ago
  1.0
  Came in to buy a laptop and got the whole run of the mill sales pitch that was so overwhelming. The rep told me I need to enter my SS to see if there were any discounts, I made it very clear I do not want the Best Buy credit card. He kept insisting it’s just to see if there are discounts if I have good credit. I was so completely uncomfortable and really should have just left. I just got a notification from the credit bureaus that Citi Bank is trying to access my credit to sign me up for their Best Buy CITI BANK credit card which I declined in person while at the store. I should have just bought the computer online or at the Apple Store. Will be returning, so over Best Buy and their tactics. They tried to scare me into getting their Best Buy membership when purchasing the laptop. I feel so icky that I will be returning the laptop and going elsewhere. Not a pleasant experience at all.
• GG

  Gladys

  Feb 26, 2026
  1.0
  I usually go to this best buy and being a total member I’m disappointed in the lack of customer service and greeting from one of the workers, old man with glasses and gray hair that worked today’s shift and at 7:10pm in the front was the most rudest person ever. When you say goodnight as an human and nods his head like he’s superior and laughs and looks and rolls his eyes gives bestbuy the disgusting customer service that no longer exists. Bestbuy used to be awesome but this nails it to the point of not coming in anymore.
• WW

  Wesley Williams

  Feb 26, 2026
  5.0
  Very friendly and accommodating staff! I went in with a bit of a Hail Mary situation to ask if I could return some headphones that were a bit past the return date. I had the Customer Service Representative Mika, and not only was she very eager to help, but also recommended to me suggestions of headphones I should try based on my life style.
• JA

  Josh Allen

  Feb 19, 2026
  1.0
  This Best Buy has special curbside pickup where you go on the app and indicate you're curbside. After sitting for 20 minutes you go in and ask the 3 employees hanging out at the door. Then they point you to corner where the carts are, you go the cart yourself, then they have you even walk all the way behind the counter to load it yourself. Then, unattended, you take the item to the car and load it yourself, then you return the cart.

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