Verizon

4.6
553 reviews

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Surprise’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
16487 W Bell Rd, Surprise, AZ
85374, United States

Hours

Reviews

4.6
549 reviews
5 stars
480
4 stars
18
3 stars
10
2 stars
6
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the exceptional customer service provided by staff members like Jay, Stephanie, and Tyler, highlighting their knowledge, patience, and willingness to help.

Problem Solving

Many reviews noted the staff's ability to effectively resolve issues, such as fixing phone problems, setting up new devices, and providing solutions that saved customers money.

Knowledgeable Staff

Customers appreciated the expertise of the staff, particularly in understanding various phone models and plans, which contributed to a smooth purchasing experience.

Positive Experiences

Numerous reviews reflected a high level of satisfaction with the overall experience at the store, with many customers expressing a desire to return for future needs.

Sales and Deals

Customers frequently mentioned finding great deals on phones and plans, often facilitated by the staff, which enhanced their overall satisfaction.
  • SS
    Steve Spiegelberg
    4 days ago
    5.0
    Helped me save money on my bill and my Internet. Jay was most helpful!
  • DA
    David Avila
    5 days ago
    5.0
    I want to extend a huge Thank you to Stephanie. I was in need of a new phone. The whole experience went very smooth. She clearly explained all my questions & concerns. She presented all the options available in the brand & features I was interested in. After I made my selection, she went to work on getting me the best price. If you are in need of an upgrade, go see her.
  • CM
    Courtney Murphy
    6 days ago
    5.0
    Stephanie was awesome. Got my phone last night. Couldn’t get it to work took it in the next day and she got me up and going. Thanks Stephanie.:)
  • JW
    Jim Woodard
    Nov 12, 2025
    5.0
    Jay was able to solve all my problems.
  • DK
    D K
    Oct 13, 2025
    5.0
    I went here this morning because my Google Pixel was not receiving or sending text messages. It's a known issue with Google (apparently from Reddit threads) so I really didn't have much hope. I got there when they opened and Nate greeted me. We sat down at his desk and he began looking at my phone. Now, I will admit I thought yikes, he is an iPhone user, but he sure knew Google too! Nate was amazing. Not only did he fix the text messaging issue but he also saved us over $100/month on our cell phone plan. Verizon - DO NOT take Nate away! He is priceless. Thank you Nate.

Frequently Asked Questions About Verizon

Where is Verizon located in Surprise, AZ?

Verizon is located at 16487 W Bell Rd, Ste 101, Surprise, AZ 85374.

What are the store hours for Verizon at this location?

The store is open Monday through Saturday from 8:00 AM to 8:30 PM, and Sunday from 10:00 AM to 7:00 PM.