Business Details
About
Cell Phone StoreElectronics StoreVerizon
Our stores are open so you can shop safely. We encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Visit Verizon.com/appointments to schedule an appointment. Order on-line and pickup devices and accessories through our website. For the safety of our customers and employees, we encourage customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Location
Hours
Reviews
3.4
39 reviews
5 stars
22
4 stars
1
3 stars
1
2 stars0
1 star
15
- ASAngel Santiago1 day ago5.0Xavier was awesome. Thank you so much for the receipt.
- VWVicki Warren3 days ago5.0Walked in to get help with transferring service to our new phones as Verizon/Apple were not able to do it over the phone! I just want to say we first walked into the Verizon on Bell and Litchfield and were treated VERY RUDELY by Mitchell so we walked out and came here!! The customer service is 100% better!! We were greeted by Toby and then Matthew (short hair) helped us and he was so AWESOME!! His customer service and expertise were so appreciated!! Have referred a few friends here already!!
- TWTiffani Warren5 days ago1.0The lady (I didn't catch her name) present at this location on 01/06/26 around 1:30-2:00 PM was the only person on the floor, and she was helping a customer before us. A line of people ended up coming in behind us, too. Note: no other worker came out to help bring down the line during this time. I was in there trying to return my old phone, and my aunt had a question about a product for her separate plan. When waiting on the customer before us, the lady started asking everyone (beginning with us, as we were next in line) what we needed help with and she was prepared to check us in. She was helpful in the beginning about the memory card question I had. When it came to returning the old phone itself, I was told I wasn't allowed to return my old phone since my name wasn't on the plan. I've been on my father's Verizon plan for 16 years with no issues in returning an old phone, and without him needing to be there. After being told this, I curiously tried to explain how I've always been able to do so in the past hoping I would get a policy change explantion or some other reasonable explanation. All the lady could do, though, was to keep stating firmly with me about how they have never been allowed to do that - using the years she's worked with the company as a way to showcase her knowledge and completely dismissing what I've experienced. In my frustration, I realized that the issue wasn't going to be resolved, so I ended up letting it go and continued to wait in line for my aunt's turn. My aunt's turn didn't come, though, because the lady then proceeded to help the customer in line behind us. By then, I had enough, and we ended up leaving very unsatisfied.
- JJJohnDec 23, 20251.0Stay far away from this location - unless you are looking to waste your time and experience horrible customer service. Then by all means, this is the place for you! I have never had issues with Verizon until this particular location. Workers were rude, unprofessional, and incapable of doing a very simple task that is well within the means of their business. This is a corporate store, meaning some services are only offered at this location. If you can, do what you need online or literally anywhere else. I am sure it will be less of a headache!
- KTKailene TenorioDec 18, 20251.0Don’t ever call and bring up an issue with next day shipping on a replacement for a phone. Especially when you’re speaking with a female (didn’t even catch her name because of how fast she was talking, seemed like she didn’t want to speak to me) she was so rude and had an attitude when I asked questions.
Frequently Asked Questions About Verizon
What are Verizon Surprise store's regular business hours?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I order Verizon products online and pick them up in the Surprise store?
Yes, you can buy online and pick up your order in store using the 'IN_STORE_PICKUP' service.
How can I schedule an appointment for assistance at Verizon Surprise?
Appointments can be scheduled at Verizon.com/appointments for new device shopping, troubleshooting, or account maintenance.
What safety measures should I take when visiting the Verizon store in Surprise?
For safety, customers are encouraged to wear face coverings when visiting the store.
What is the address and phone number of Verizon Surprise?
The store is located at 16430 W Waddell Rd, Ste 100, Surprise, AZ 85388, US. The main phone number is +1 800-880-1077.
Which competitors are considered for Verizon Surprise's market?
Competitors include AT&T, Sprint, T-Mobile, Boost Mobile, and Cricket Wireless.
What nearby restaurants can I visit before or after shopping at Verizon Surprise?
Nearby restaurants include Torchy's Tacos, First Watch, Sneakybird, Einstein Bros. Bagels, Shake Shack, and Starbucks.
Are there any coffee shops close to Verizon Surprise where I can relax?
Yes, nearby coffee shops include Starbucks and Black Rock Coffee Bar, perfect for a break.
What other retail stores or service providers are close to Verizon Surprise?
Nearby places include Costco Wholesale, Marshalls, Burlington, Sleep Number mattress store, and Visionworks eyewear clinic.
How does the location of Verizon Surprise benefit customers using public transit or visiting nearby attractions?
Its proximity to multiple restaurants, retail stores, and service providers makes it convenient for errands and dining, and customers can plan combined visits in the area.