Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Surprise, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
289 reviews
5 stars
244
4 stars
16
3 stars4
2 stars4
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of employees like Adam, Jess, and Paul for their exceptional service.
Billing Issues
Several reviews highlighted ongoing billing problems, with customers expressing frustration over incorrect charges and difficulties in resolving these issues.
Store Experience
While many customers had positive experiences, some reported long wait times and poor service from certain employees, indicating inconsistency in customer care.
Third-Party Concerns
Multiple reviews warned potential customers that this is a third-party store, leading to issues with promotions and service that are not typical of official Verizon locations.
- MTMary TomlinJan 3, 20265.0Adam P. was absolutely wonderful. Understanding, very considerate, very helpful. I'm a senior citizen with not much IT knowledge and he took care of my situation. What he suggested I should do was the answer. I left the store very happy. You're lucky to have him.
- CPChristian PavlikJan 2, 20265.0I came in because AT&T's service SUCKS, and Cameron was swift and helpful in getting me on Verizon's network. Already BETTER service, price, and experience than all the mobile networks already! Unlike other places, I was in and out within an hour and a half. I should check if my right kidney is still there...
- SSSonarDec 22, 20251.0Wouldn't shop here bunch of fake fee's I just ordered new phones online for my business account without paying anything not even taxes and I got them the next day It's third party here.
- GHGlen HowerOct 29, 20254.0First 2 times here things didn't go as planned however been 3 more times and met with Christine. She was outstanding, personable, very knowledgeable resolved issues very rapidly. In a world where customer service has disappeared she was excellent, Definitely a keeper.
- CHCricket HuzbiznessOct 22, 20251.0Switched to Verizon several months ago and I’m still battling bills that are incorrect! I’ve spoken to multiple people who have stated that the corrections were going to happen and they still haven’t! I’ve known several other people that switched to Verizon at the same time we did and are also having billing issues! It’s absolutely ridiculous that I have to spend hours trying to get this corrected and yet it’s still not.
Frequently Asked Questions About Verizon
What products does the Verizon store in Surprise, AZ offer?
The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Verizon at 13732 W Bell Rd, Surprise, AZ?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 12:00 PM to 5:00 PM.
Does the Verizon store offer in-store pickup services?
Yes, the Verizon store offers in-store pickup services.
What payment options are accepted at this Verizon retailer?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Where is the Verizon store located in Surprise, AZ?
The store is located at 13732 W Bell Rd, Ste B14, Surprise, AZ 85374.
What popular brands can I find at the Verizon store?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands.
Is there free Wi-Fi available at the Verizon store?
Yes, the store offers free Wi-Fi for customers.
Are there any dining options near the Verizon store where I can eat before or after my visit?
Yes, nearby dining options include Panda Express, Mr. Pickle's Sandwich Shop, Jamba, and Mountain Mike's Pizza, ideal for grabbing a meal before or after your visit.
What nearby places can help me with shipping or printing services near the Verizon store?
OfficeMax Tech and OfficeMax Print & Copy are nearby locations that provide IT support, computer repair, and printing services.
Are there any shopping centers close to the Verizon store where I can shop after my visit?
Yes, Surprise Towne Center is a nearby shopping center where you can enjoy shopping and entertainment after visiting the store.