Verizon

4.6
285 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Surprise, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
13732 W Bell Rd, Surprise, AZ
85374, United States

Hours

Reviews

4.6
285 reviews
5 stars
241
4 stars
16
3 stars
4
2 stars
4
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Adam, Jess, and Paul.

Billing Issues

Several reviews highlighted ongoing problems with billing and account management, leading to frustration among customers.

Store Experience

Customers reported mixed experiences regarding wait times and service quality, with some feeling neglected while waiting.

Product Knowledge

Employees were frequently noted for their expertise and ability to assist with technical issues and product information.

Mixed Reviews

While many customers had positive experiences, there were significant complaints about deceptive practices and poor service from some staff members.
  • GH
    Glen Hower
    Oct 29, 2025
    4.0
    First 2 times here things didn't go as planned however been 3 more times and met with Christine. She was outstanding, personable, very knowledgeable resolved issues very rapidly. In a world where customer service has disappeared she was excellent, Definitely a keeper.
  • CH
    Cricket Huzbizness
    Oct 22, 2025
    1.0
    Switched to Verizon several months ago and I’m still battling bills that are incorrect! I’ve spoken to multiple people who have stated that the corrections were going to happen and they still haven’t! I’ve known several other people that switched to Verizon at the same time we did and are also having billing issues! It’s absolutely ridiculous that I have to spend hours trying to get this corrected and yet it’s still not.
  • JB
    Julie Broman
    Oct 20, 2025
    5.0
    Emily was amazing today! She was so patient and helpful!
  • RP
    R Pinckney
    Oct 15, 2025
    5.0
    Adam is a keeper. He is patient and listened to me. He is the cornerstone of good customer service!
  • BK
    Barbara Kimble
    Sep 20, 2025
    5.0
    I have been coming to this location for our phone and watch dealings for 9 years! We have no issues with the service and professionalism of the people who work there! Love you guys and thank you Adam for your help tonight!

Frequently Asked Questions About Verizon

What products does the Verizon store in Surprise, AZ offer?

The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the store hours for Verizon at 13732 W Bell Rd, Surprise, AZ?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 12:00 PM to 5:00 PM.