Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Surprise, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
285 reviews
5 stars
241
4 stars
16
3 stars4
2 stars4
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Adam, Jess, and Paul.
Billing Issues
Several reviews highlighted ongoing problems with billing and account management, leading to frustration among customers.
Store Experience
Customers reported mixed experiences regarding wait times and service quality, with some feeling neglected while waiting.
Product Knowledge
Employees were frequently noted for their expertise and ability to assist with technical issues and product information.
Mixed Reviews
While many customers had positive experiences, there were significant complaints about deceptive practices and poor service from some staff members.
- GHGlen HowerOct 29, 20254.0First 2 times here things didn't go as planned however been 3 more times and met with Christine. She was outstanding, personable, very knowledgeable resolved issues very rapidly. In a world where customer service has disappeared she was excellent, Definitely a keeper.
- CHCricket HuzbiznessOct 22, 20251.0Switched to Verizon several months ago and I’m still battling bills that are incorrect! I’ve spoken to multiple people who have stated that the corrections were going to happen and they still haven’t! I’ve known several other people that switched to Verizon at the same time we did and are also having billing issues! It’s absolutely ridiculous that I have to spend hours trying to get this corrected and yet it’s still not.
- JBJulie BromanOct 20, 20255.0Emily was amazing today! She was so patient and helpful!
- RPR PinckneyOct 15, 20255.0Adam is a keeper. He is patient and listened to me. He is the cornerstone of good customer service!
- BKBarbara KimbleSep 20, 20255.0I have been coming to this location for our phone and watch dealings for 9 years! We have no issues with the service and professionalism of the people who work there! Love you guys and thank you Adam for your help tonight!
Frequently Asked Questions About Verizon
What products does the Verizon store in Surprise, AZ offer?
The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Verizon at 13732 W Bell Rd, Surprise, AZ?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 12:00 PM to 5:00 PM.
Does the Verizon store offer in-store pickup services?
Yes, the Verizon store offers in-store pickup services.
What payment options are accepted at this Verizon retailer?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Where is the Verizon store located in Surprise, AZ?
The store is located at 13732 W Bell Rd, Ste B14, Surprise, AZ 85374.
What popular brands can I find at the Verizon store?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands.
Is there free Wi-Fi available at the Verizon store?
Yes, the store offers free Wi-Fi for customers.
Are there any dining options near the Verizon store where I can eat before or after my visit?
Yes, nearby dining options include Panda Express, Mr. Pickle's Sandwich Shop, Jamba, and Mountain Mike's Pizza, ideal for grabbing a meal before or after your visit.
What nearby places can help me with shipping or printing services near the Verizon store?
OfficeMax Tech and OfficeMax Print & Copy are nearby locations that provide IT support, computer repair, and printing services.
Are there any shopping centers close to the Verizon store where I can shop after my visit?
Yes, Surprise Towne Center is a nearby shopping center where you can enjoy shopping and entertainment after visiting the store.