Business Details
16840 W Waddell Rd, Surprise, AZ
85388, United States
Certified by Verizon • Feb 22, 2026
(602) 883-7933
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Surprise, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.5
445 reviews
5 stars
368
4 stars
22
3 stars4
2 stars5
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received high praise for their knowledge and helpfulness, while others were criticized for being unresponsive or misleading.
Sales Transparency
Several customers reported issues with transparency regarding pricing, promotions, and fees, leading to dissatisfaction and mistrust.
Staff Knowledge
While some staff members were noted for their expertise and ability to assist customers effectively, others were described as unhelpful or uninformed.
Store Experience
Customers expressed frustration with long wait times and lack of engagement from staff, impacting overall satisfaction.
- DLDevil Dawg Dispatch LLCFeb 17, 20265.0Thank you Malik! No Nonsense, straight to the transfer, would’ve been super quick if my info was backed up in the cloud! 🤣The upgraded iPhone 17 at no extra cost to our bill is working great!
- VWVikki WarrenJan 17, 20265.0I visited this location looking to switch to switch from my previous carrier back to Verizon to due cell and internet bundle savings. Malik my representative was thoroughly helpful, professional and knowledgeable. He is a perfect and refreshing example of what courteous and friendly customer service is. Someone please give this young man a bonus or a raise!
- OCOkami CoffeeJan 8, 20265.0Very nice crew of guys, very knowledgeable about new and upcoming products.
- BSBrad SeabaughDec 31, 20255.0AJ was very thorough and knowledgable about the product and the process. He explained the pros and cons of my options and took the time to fine tune what would be best for my situation. I’d gladly work with him again.
- EEE PCz (Edyta)Dec 27, 20251.0Stopped by this Verizon retailer to get a new phone. I knew I needed one but had no specific brand or model in mind and was hoping for recommendations. The store was nearly empty, yet there was no effort to ask about my needs, requirements, or preferences. The rep (AJ) immediately assumed I wanted the newest iPhone, a trade-in, and quoted a higher monthly cost without any discussion. Moving forward, none of the possible phone options were available for immediate pickup, and I wasn’t allowed to handle the display models due to store policy. I was essentially expected to purchase a phone I couldn’t see, touch, or confirm was right for me. Very disappointing customer service and lack of engagement. I took my business elsewhere, will not recommend this location for any future business.
Frequently Asked Questions About Verizon
What is Victra and what services do they offer?
Victra is a Verizon Authorized Retailer in Surprise, AZ, offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What brands are available at the Victra Verizon Authorized Retailer?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, and PureGear.
What are the store hours for the Victra location in Surprise, AZ?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturdays 10:00 AM to 6:00 PM, and Sundays 12:00 PM to 6:00 PM.
Does Victra offer in-store pickup services?
Yes, Victra provides in-store pickup for their products.
What payment options are accepted at the Victra store?
They accept payments via American Express, Mastercard, Visa, Discover, Apple Pay, Android Pay, Samsung Pay, and cash.
What types of products can I find at this Victra Verizon Authorized Retailer?
You can find smartphones, tablets, audio accessories, cases and protection, power accessories, wearable devices, sim cards, laptops, home phone replacements, and mobile broadband.
Are there any nearby restaurants where I can eat before or after visiting Victra?
Nearby restaurants include Papa Johns Pizza, Mesquite Fresh Street Mex, Chipotle Mexican Grill, Burger King, and Panda Express, offering a range of fast food and Mexican cuisine.
If I need to visit a healthcare facility near Victra, what options are available?
Nearby urgent care clinics include HonorHealth FastMed Urgent Care, MedPost Urgent Care of Surprise, and HonorHealth Medical Group - Surprise - Primary Care.
Are there any nearby stores I can visit for beauty and personal care products?
Yes, Sally Beauty and Cute-icle Nails and Spa are nearby for hair supplies, cosmetics, nail services, and beauty treatments.
Which nearby locations could assist me with automotive needs while visiting Victra?
Nearby automotive-related places include Big O Tires for repairs and tires, Surprise Ford and Surprise Arizona Used Cars for vehicle purchases, and Link up with Lin for car and truck dealership services.
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