Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Surprise, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
429 reviews
5 stars
358
4 stars
22
3 stars4
2 stars5
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Chris, Christine, and Malik, highlighting their patience and knowledge.
Frustration with Processes
Several reviews expressed frustration with the lengthy processes for phone upgrades, account changes, and rebate claims, indicating a need for improvement in efficiency.
Mixed Experiences
While some customers had excellent experiences, others reported poor service, long wait times, and issues with communication, leading to dissatisfaction.
Knowledgeable Staff
Customers frequently noted the staff's expertise, particularly in resolving technical issues and explaining plans and products.
Store Environment
The store atmosphere was described as friendly and welcoming, with many customers appreciating the personable interactions with employees.
- JAJohn AlainNov 7, 20255.0Malik helped me to create my claim for my phone to get serviced, and answered questions about my phone plan. Very knowledgeable, courteous, and overall professional. Thank you!
- IWIan WhelchelOct 25, 20255.0Excellent!
- DDDiana DOct 20, 20251.0I switched service from T mobile to Verizon and was told that they would pay off my phone and send me a check in the mail so that I could pay off T mobile… after 6 weeks still nothing I called Verizon’s and waited on hold for 45 min. While on hold I’m looking at the app and it says claim rebate I click on it and it’s a rebate to pay off my phone that not only expires but that I have to SUBMIT in order to receive it in the mail. No one at Verizon told me I had to submit anything… they told me it would show up in the mail. Pretty upset because that rebate had an expiration date on it in a couple weeks it was going to expire. Also I was told I was going to get a gift card in the mail for 300 or 400 dollars and still haven’t received anything really disappointed!!!!!!
- JHJoan HigginsSep 29, 20255.0Always very helpful knowledgeable and patient thank you Malik today and Christine in the past
- LBLisa BentonSep 12, 20255.0Malik is awesome and very knowledgeable professional and he has amazing customer service skills.
Frequently Asked Questions About Verizon
What is Victra and what services do they offer?
Victra is a Verizon Authorized Retailer in Surprise, AZ, offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What brands are available at the Victra Verizon Authorized Retailer?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, and PureGear.
What are the store hours for the Victra location in Surprise, AZ?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturdays 10:00 AM to 6:00 PM, and Sundays 12:00 PM to 6:00 PM.
Does Victra offer in-store pickup services?
Yes, Victra provides in-store pickup for their products.
What payment options are accepted at the Victra store?
They accept payments via American Express, Mastercard, Visa, Discover, Apple Pay, Android Pay, Samsung Pay, and cash.
What types of products can I find at this Victra Verizon Authorized Retailer?
You can find smartphones, tablets, audio accessories, cases and protection, power accessories, wearable devices, sim cards, laptops, home phone replacements, and mobile broadband.
Are there any nearby restaurants where I can eat before or after visiting Victra?
Nearby restaurants include Papa Johns Pizza, Mesquite Fresh Street Mex, Chipotle Mexican Grill, Burger King, and Panda Express, offering a range of fast food and Mexican cuisine.
If I need to visit a healthcare facility near Victra, what options are available?
Nearby urgent care clinics include HonorHealth FastMed Urgent Care, MedPost Urgent Care of Surprise, and HonorHealth Medical Group - Surprise - Primary Care.
Are there any nearby stores I can visit for beauty and personal care products?
Yes, Sally Beauty and Cute-icle Nails and Spa are nearby for hair supplies, cosmetics, nail services, and beauty treatments.
Which nearby locations could assist me with automotive needs while visiting Victra?
Nearby automotive-related places include Big O Tires for repairs and tires, Surprise Ford and Surprise Arizona Used Cars for vehicle purchases, and Link up with Lin for car and truck dealership services.