Location.com logo
Brand Certified

Verizon

4.5
(445 reviews)

Business Details

16840 W Waddell Rd, Surprise, AZ
85388, United States
(602) 883-7933
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Surprise, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
16840 W Waddell Rd, Surprise, AZ
85388, United States

Hours

Reviews

4.5
445 reviews
5 stars
368
4 stars
22
3 stars
4
2 stars
5
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some employees received high praise for their knowledge and helpfulness, while others were criticized for being unresponsive or misleading.

Sales Transparency

Several customers reported issues with transparency regarding pricing, promotions, and fees, leading to dissatisfaction and mistrust.

Staff Knowledge

While some staff members were noted for their expertise and ability to assist customers effectively, others were described as unhelpful or uninformed.

Store Experience

Customers expressed frustration with long wait times and lack of engagement from staff, impacting overall satisfaction.
  • DL
    Devil Dawg Dispatch LLC
    Feb 17, 2026
    5.0
    Thank you Malik! No Nonsense, straight to the transfer, would’ve been super quick if my info was backed up in the cloud! 🤣The upgraded iPhone 17 at no extra cost to our bill is working great!
  • VW
    Vikki Warren
    Jan 17, 2026
    5.0
    I visited this location looking to switch to switch from my previous carrier back to Verizon to due cell and internet bundle savings. Malik my representative was thoroughly helpful, professional and knowledgeable. He is a perfect and refreshing example of what courteous and friendly customer service is. Someone please give this young man a bonus or a raise!
  • OC
    Okami Coffee
    Jan 8, 2026
    5.0
    Very nice crew of guys, very knowledgeable about new and upcoming products.
  • BS
    Brad Seabaugh
    Dec 31, 2025
    5.0
    AJ was very thorough and knowledgable about the product and the process. He explained the pros and cons of my options and took the time to fine tune what would be best for my situation. I’d gladly work with him again.
  • EE
    E PCz (Edyta)
    Dec 27, 2025
    1.0
    Stopped by this Verizon retailer to get a new phone. I knew I needed one but had no specific brand or model in mind and was hoping for recommendations. The store was nearly empty, yet there was no effort to ask about my needs, requirements, or preferences. The rep (AJ) immediately assumed I wanted the newest iPhone, a trade-in, and quoted a higher monthly cost without any discussion. Moving forward, none of the possible phone options were available for immediate pickup, and I wasn’t allowed to handle the display models due to store policy. I was essentially expected to purchase a phone I couldn’t see, touch, or confirm was right for me. Very disappointing customer service and lack of engagement. I took my business elsewhere, will not recommend this location for any future business.

Frequently Asked Questions About Verizon

What is Victra and what services do they offer?

Victra is a Verizon Authorized Retailer in Surprise, AZ, offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What brands are available at the Victra Verizon Authorized Retailer?

The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, and PureGear.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: