Verizon

4.5
429 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Surprise, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
16840 W Waddell Rd, Surprise, AZ
85388, United States

Hours

Reviews

4.5
429 reviews
5 stars
358
4 stars
22
3 stars
4
2 stars
5
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Chris, Christine, and Malik, highlighting their patience and knowledge.

Frustration with Processes

Several reviews expressed frustration with the lengthy processes for phone upgrades, account changes, and rebate claims, indicating a need for improvement in efficiency.

Mixed Experiences

While some customers had excellent experiences, others reported poor service, long wait times, and issues with communication, leading to dissatisfaction.

Knowledgeable Staff

Customers frequently noted the staff's expertise, particularly in resolving technical issues and explaining plans and products.

Store Environment

The store atmosphere was described as friendly and welcoming, with many customers appreciating the personable interactions with employees.
  • JA
    John Alain
    Nov 7, 2025
    5.0
    Malik helped me to create my claim for my phone to get serviced, and answered questions about my phone plan. Very knowledgeable, courteous, and overall professional. Thank you!
  • IW
    Ian Whelchel
    Oct 25, 2025
    5.0
    Excellent!
  • DD
    Diana D
    Oct 20, 2025
    1.0
    I switched service from T mobile to Verizon and was told that they would pay off my phone and send me a check in the mail so that I could pay off T mobile… after 6 weeks still nothing I called Verizon’s and waited on hold for 45 min. While on hold I’m looking at the app and it says claim rebate I click on it and it’s a rebate to pay off my phone that not only expires but that I have to SUBMIT in order to receive it in the mail. No one at Verizon told me I had to submit anything… they told me it would show up in the mail. Pretty upset because that rebate had an expiration date on it in a couple weeks it was going to expire. Also I was told I was going to get a gift card in the mail for 300 or 400 dollars and still haven’t received anything really disappointed!!!!!!
  • JH
    Joan Higgins
    Sep 29, 2025
    5.0
    Always very helpful knowledgeable and patient thank you Malik today and Christine in the past
  • LB
    Lisa Benton
    Sep 12, 2025
    5.0
    Malik is awesome and very knowledgeable professional and he has amazing customer service skills.

Frequently Asked Questions About Verizon

What is Victra and what services do they offer?

Victra is a Verizon Authorized Retailer in Surprise, AZ, offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What brands are available at the Victra Verizon Authorized Retailer?

The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, and PureGear.