Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Surprise for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
706 reviews
5 stars
398
4 stars
103
3 stars
44
2 stars
32
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of support.
Efficiency
Several customers noted quick service and efficient problem resolution, while others experienced long wait times and unresolved issues.
Staff Knowledge
Many reviews highlighted knowledgeable staff who provided effective assistance, but there were also complaints about employees lacking basic troubleshooting skills.
Overall Experience
Overall experiences varied significantly, with some customers expressing satisfaction and loyalty, while others reported frustration and a lack of care from staff.
- JMJ “Boolio” MDec 19, 20255.0I came into the store and was greeted by a manager who directed me to Mitch. Mitch waved me over and was able to help me out extremely quickly. He was professional and courteous. I was out of the door in less than 10 minutes. Thank you Mitch!
- JRJohn RhonemusDec 7, 20255.0First time there. Friendly employees and easy to use machine to make a payment.
- KWKevin WomboldDec 5, 20251.0Been on hold for 12 min no answer. Im about done with Verizon. Scam calls are getting on my last nerves
- BSB SNov 24, 20251.0Professional time wasters. They have sent me back and forth in the process of switching carriers. Their site that switches over to Verizon will apparently just not work! Expect to waste 2 hours of your time and then the phone still not be switched over yet. I’m incredibly disappointed with everything so far. The service member didn’t even try to help. He gave an attitude of “okay.. not my problem.” Great first impression!
- KBKimberley BeaubienNov 21, 20255.0I went to a previous Verizon store that was a 3rd party dealer and they totally messed up my accounts. Raja went over an above to help me resolve the mess that someone else did. Super friendly, competent and professional. Thank you so much!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Surprise?
The Verizon store in Surprise is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What types of products does the Verizon store in Surprise offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an in-store appointment or order online for pickup at the Verizon Surprise store?
Yes, you can schedule an in-store appointment online or place an order online for in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
What payment methods are accepted at the Verizon store?
The store accepts debit cards, mobile NFC payments, and checks. Cash-only payments are not required.
Does the Verizon store in Surprise provide free Wi-Fi for customers?
Yes, free Wi-Fi is available at the Verizon store in Surprise.
What nearby dining options can customers visit before or after their trip to the Verizon store?
Nearby dining options include Oscar’s Taco Shop for tacos, Chipotle Mexican Grill for Mexican fast food, Dutch Bros Coffee for coffee and tea, and Hayashi Japanese Hibachi and Sushi Bar for Japanese cuisine.
Are there any nearby professional services customers might need when visiting the Verizon store?
Yes, Festival Dental Group and Smile Direct Club offer dental and orthodontic services, PDS Medical Group Festival provides medical services, and Mitsubishi Key Replacement offers locksmith services.
Is there a nearby location where customers can print or ship packages while visiting the Verizon Surprise store?
FedEx Office Print & Ship Center nearby provides shipping, printing, and passport services, convenient for customers who need these services before or after their Verizon visit.
Does the Verizon store in Surprise sell used devices?
Yes, the store sells used devices as part of their inventory.
What mobile carriers are competitors to Verizon in the Surprise area?
Competitors include AT&T, T-Mobile, Spectrum, and Optimum.