Business Details
13869 W Bell Rd, Surprise, AZ
85374, United States
Certified by Verizon • Feb 22, 2026
(623) 546-2542
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/arizona/surprise/surprise-319434
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Surprise for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.9
988 reviews
5 stars
589
4 stars
124
3 stars
51
2 stars
48
1 star
176
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some employees received praise for their helpfulness and professionalism, others were reported as rude and unhelpful, leading to a negative overall impression.
Staff Knowledge
Several customers highlighted the knowledge and competence of specific staff members, particularly in resolving issues and providing clear explanations.
Store Experience
Many reviews mentioned long wait times and poor service during busy periods, with some customers feeling ignored or disrespected.
Technical Support
Customers expressed frustration with the lack of effective technical support in-store, often having to seek help from other sources.
- ATAngela Taylor3 days ago5.0Making an appointment is the way to go. But staff was helpfully, friendly and patient.
- SSSam SlaiwaJan 26, 20261.0There was some issue in my account and the customer service already fix it after three week they disconnect our service for all my phones when I walk to the store, there was some worker standing right there she’s not even walk to me and she was talking to me disrespect way after I told her why I have to get disconnected can you help me with that? And she say I can’t do anything if you wanna talk to them the phone right there you can go talk to them. She was very very rude. I told her thank you ma’am I don’t wanna talk to you. Can I talk to your supervisor when I speak to her supervisor when the supervisor she was talking to me this lady another two employee they was taken over with me very rude I will never ever go to this store again, and I went to the store by Walmart and they fix the problem no issue This location they not professional and they don’t respect their customer
- PVPatrick VargasJan 25, 20265.0Standing ovation for MITCH!!! He us very knowledgeable, takes his time and explains everything down to the tee!!! If you go here, deal with Mitch!!! Great job Mitch!
- KKKaitlin KennedyJan 25, 20265.0B was very helpful and easygoing made our process easy to understand and was so friendly.
- TWTiffani WarrenJan 23, 20265.0This has been my go to store over the 16 years I've had cell service with Verizon. The staff is always very knowledgeable, professional, helpful and willing to answer any questions leaving a satisfied feeling with the visit. There's also always been enough staff members out on the floor to accommodate the amount of customers, creating an enjoyable and lively atmosphere when you walk through the door. I want to personally give a shout out to B, who helped my Aunt and I earlier this month with all the questions we had about certain services provided. Even though we only came in for questions, we left with: 1. Gained knowledge about the services we asked about 2. A business card for future reference 3. An open invitation to come back with anything else we needed question-wise or other No judgement, no gimmicks, no pressure, only good business.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Surprise?
The Verizon store in Surprise is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What types of products does the Verizon store in Surprise offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an in-store appointment or order online for pickup at the Verizon Surprise store?
Yes, you can schedule an in-store appointment online or place an order online for in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
What payment methods are accepted at the Verizon store?
The store accepts debit cards, mobile NFC payments, and checks. Cash-only payments are not required.
Does the Verizon store in Surprise provide free Wi-Fi for customers?
Yes, free Wi-Fi is available at the Verizon store in Surprise.
What nearby dining options can customers visit before or after their trip to the Verizon store?
Nearby dining options include Oscar’s Taco Shop for tacos, Chipotle Mexican Grill for Mexican fast food, Dutch Bros Coffee for coffee and tea, and Hayashi Japanese Hibachi and Sushi Bar for Japanese cuisine.
Are there any nearby professional services customers might need when visiting the Verizon store?
Yes, Festival Dental Group and Smile Direct Club offer dental and orthodontic services, PDS Medical Group Festival provides medical services, and Mitsubishi Key Replacement offers locksmith services.
Is there a nearby location where customers can print or ship packages while visiting the Verizon Surprise store?
FedEx Office Print & Ship Center nearby provides shipping, printing, and passport services, convenient for customers who need these services before or after their Verizon visit.
Does the Verizon store in Surprise sell used devices?
Yes, the store sells used devices as part of their inventory.
What mobile carriers are competitors to Verizon in the Surprise area?
Competitors include AT&T, T-Mobile, Spectrum, and Optimum.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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