Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Surprise for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
698 reviews
5 stars
394
4 stars
103
3 stars
44
2 stars
30
1 star
127
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and knowledge, others were reported as rude and unprofessional.
Staff Knowledge
Several customers noted that staff members were knowledgeable and able to resolve issues effectively, but there were also complaints about staff lacking basic troubleshooting skills.
Wait Times
Many reviews mentioned long wait times to receive assistance, with some customers waiting over an hour without being helped.
Billing Issues
Customers expressed frustration over billing discrepancies and issues with promised promotions not being honored.
Store Environment
The store environment received mixed reviews, with some customers appreciating the friendly demeanor of staff while others reported feeling ignored or disrespected.
- KBKimberley Beaubien2 days ago5.0I went to a previous Verizon store that was a 3rd party dealer and they totally messed up my accounts. Raja went over an above to help me resolve the mess that someone else did. Super friendly, competent and professional. Thank you so much!
- DADavid Avila5 days ago5.0I want to extend a huge Thank you to Stephanie at the Verizon store, 16487 W Bell Rd. I went in to get a new phone. The sale could not have gone any smoother. Answered all my questions & concerns, No gimmicks, No punches. Just Great customer service and very personable.
- LLLance LanierOct 25, 20255.0Best custom service
- NNNancy N.Oct 24, 20255.0I had a great customer service experience today with Steph, who is incredibly helpful. I needed help installing a new protectant cover on my phone, and she came to my rescue. I've had only great experiences at this Verizon. Will keep coming back!
- JGJosh GmfanSep 28, 20255.0Stephanie is awesome thank you for a great service
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Surprise?
The Verizon store in Surprise is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What types of products does the Verizon store in Surprise offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an in-store appointment or order online for pickup at the Verizon Surprise store?
Yes, you can schedule an in-store appointment online or place an order online for in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
What payment methods are accepted at the Verizon store?
The store accepts debit cards, mobile NFC payments, and checks. Cash-only payments are not required.
Does the Verizon store in Surprise provide free Wi-Fi for customers?
Yes, free Wi-Fi is available at the Verizon store in Surprise.
What nearby dining options can customers visit before or after their trip to the Verizon store?
Nearby dining options include Oscar’s Taco Shop for tacos, Chipotle Mexican Grill for Mexican fast food, Dutch Bros Coffee for coffee and tea, and Hayashi Japanese Hibachi and Sushi Bar for Japanese cuisine.
Are there any nearby professional services customers might need when visiting the Verizon store?
Yes, Festival Dental Group and Smile Direct Club offer dental and orthodontic services, PDS Medical Group Festival provides medical services, and Mitsubishi Key Replacement offers locksmith services.
Is there a nearby location where customers can print or ship packages while visiting the Verizon Surprise store?
FedEx Office Print & Ship Center nearby provides shipping, printing, and passport services, convenient for customers who need these services before or after their Verizon visit.
Does the Verizon store in Surprise sell used devices?
Yes, the store sells used devices as part of their inventory.
What mobile carriers are competitors to Verizon in the Surprise area?
Competitors include AT&T, T-Mobile, Spectrum, and Optimum.