Brand Certified
Best Buy
4.0(2532 reviews)
Certified by Best Buy • Feb 22, 2026
Business Details
13711 W Bell Rd, Surprise, AZ
85374, United States
Certified by Best Buy • Feb 22, 2026
(623) 546-3108
Certified by Best Buy • Feb 22, 2026
https://stores.bestbuy.com/az/surprise/13711-w-bell-rd-787.html/?ref=NS&loc=ns100
Certified by Best Buy • Feb 22, 2026
About
Certified by Best Buy • Feb 22, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Feb 22, 2026
Hours
Certified by Best Buy • Feb 22, 2026
Reviews
4.0
2,532 reviews
5 stars
1,344
4 stars
532
3 stars
261
2 stars
119
1 star
276
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude or unhelpful interactions.
Product Availability
Frequent complaints about items being out of stock or misrepresented in terms of availability.
Pricing Issues
Customers noted higher prices compared to online competitors like Amazon, leading to dissatisfaction.
Installation Services
Positive feedback on installation services, particularly for car electronics, with specific praise for knowledgeable staff.
Return Policy Concerns
Customers expressed frustration with the strict return policy, particularly regarding defective items.
- MGMelanie Garcia4 days ago5.0Very nice service, extremely helpful. Had what we were looking for and even left with some extra goodies.
- MRMorgan del RosarioFeb 19, 20265.0Amazing help from the geek squad and the general managers when it came to helping with fixing my laptop and got a store credit to help me with getting a new one. They helped when the manufacturer was trying to screw us over.
- KPKyle PetersonFeb 3, 20265.0I visited this location to have an iPhone battery replaced. The location was clean, the staff were prompt and knowledgeable, and I got my phone repaired without having to drive all the way to the Apple Store! Almost like new again
- SSScott SmithFeb 2, 20265.0Always courteous, tell me what they think is the best deal for me. Don’t know if they are paid on commission, but they always lead me to the best deal for my needs.
- LFLogan FolzJan 27, 20261.0Purchase an open box Sony ubpx700u listed in excellent condition description says like new no scuff no scratches. When I got home and opened the box it was scratched all over and had food stuck in the remote so I immediately drove back to best buy to see how they could make it right. Brandon the associate seamed annoyed and so did the manager that he asked for help Brandon said they would not mark it down to the fair or good price while I was there because it was already heavily discounted. They said they would not give any discount on a new one even if I was willing to pay the difference they said I should buy a Panasonic player because they are less expensive even though it did not have the features I was looking for. What a joke I will never buy from Best Buy again after this experience. They are trying to scam open box items that are in fair to good condition and list them as excellent. Super Shady
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Surprise, AZ?
Best Buy in Surprise, AZ is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Surprise offer curbside pickup?
Currently, Best Buy in Surprise, AZ offers same day in-store pickup but does not provide curbside pickup services.
What types of products can I find at Best Buy in Surprise?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy in Surprise, AZ.
Is there expert or technician support available at Best Buy in Surprise?
Yes, Geek Squad support is available at Best Buy for expert advice and technical services including service and repair.
Does the Best Buy location in Surprise have wheelchair accessible entrances?
Yes, Best Buy in Surprise has wheelchair accessible entrance to accommodate all customers.
What payment methods are accepted at Best Buy in Surprise?
Best Buy in Surprise accepts debit cards, checks, and does not require cash only.
Can I recycle electronics at Best Buy in Surprise?
Yes, Best Buy in Surprise offers electronics recycling services for your convenience.
What nearby shopping centers can I visit when I go to Best Buy in Surprise?
You can visit Surprise Marketplace, a nearby shopping center where you can explore various stores and groceries before or after shopping at Best Buy.
Are there dining options near Best Buy in Surprise?
Yes, nearby you can find restaurants like Olive Garden for Italian cuisine and Red Lobster for seafood, perfect for dining out before or after your visit.
If I need beauty or personal care items near Best Buy in Surprise, where should I go?
You can visit nearby stores like Ulta Beauty, Charlotte Tilbury, or Benefit Cosmetics BrowBar for a variety of beauty and spa services and supplies.
Brand Certified Facts from Best Buy
Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website