Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Scottsdale, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
443 reviews
5 stars
390
4 stars5
3 stars5
2 stars3
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and patient, with specific mentions of employees like Vincent, Nate, and Abby.
Mixed Experiences
While many reviews highlighted excellent service, there were significant complaints about unauthorized charges and poor customer service experiences, particularly regarding billing issues.
Efficiency
Customers appreciated the quick service and minimal wait times, especially during busy periods, indicating a generally efficient operation.
Product Knowledge
Several reviews noted the staff's expertise in explaining products and services, helping customers make informed decisions.
Negative Incidents
A few reviews reported serious concerns about unauthorized account changes and poor treatment, suggesting a need for improved oversight and training.
- JJJanJan 4, 20265.0Jarad and Chloe, at the Verizon Store at 10190 90th St. #105, helped me so much and took the time to get my request correct….they were delightfully pleasant, product knowledgeable and it’s probably the best service I’ve ever received from a Verizon store in Arizona. Thank you for making my day and keep up the GREAT work! Jan Baldwin,Scottsdale, AZ
- JPJill PhelanJan 3, 20265.0Vinny provided me with excellent service. He helped me open a business account and set me up with everything I need to support my accounting business. I highly recommend this location!
- MMMary MaringJan 2, 20265.0Vincent was the Verizon rep who assisted me in upgrading my iPhone to a 17pro and a new iPad. He helped me decide on the right option for my upgrade. He was very professional and knowledgeable.
- SMSpiro MaroulisDec 22, 20255.0Nate was fantastic to work with! He helped us upgrade our phones smoothly and took the time to explain our options so we could choose the most appropriate monthly plans for our needs. He was knowledgeable, patient, and made the whole process easy and stress-free. Highly recommend asking for Nate if you visit this Verizon store!
- JBjazzy berryDec 21, 20255.0Everyone likes to complain about anything but I had such an amazing experience at this store. I had this man Angel and Peyton helping me out with getting a new phone as mine broke. They treated me with so much respect and walked me through my payments and where the amount was coming from. Even left with a few accessories and my new iPhone! I would absolutely give this store 5 stars. During the holidays and everyday remember to treat everyone with kindness especially employees at stores they are people too who do what they can to help. No need to be nasty to those who are helping. Happy holidays and merry Christmas to everyone at the store
Frequently Asked Questions About Verizon
What types of wireless devices does Victra offer at its Scottsdale location?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, and accessories.
What brands can I find at the Victra Verizon Authorized Retailer in Scottsdale?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Mophie.
What are the store hours for Victra in Scottsdale, AZ?
Victra is open Monday to Friday from 9 AM to 7 PM, Saturdays from 9 AM to 6 PM, and Sundays from 10 AM to 18 PM.
Does Victra offer in-store pickup for online orders?
Yes, Victra offers in-store pickup services at their Scottsdale location.
What payment options are accepted at Victra's Scottsdale store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What services can I get at Victra in Scottsdale?
Victra provides services including new lines, device upgrades, new device purchases, and accessories.
Is Victra located near any places where I can grab a meal before or after my visit?
Yes, nearby restaurants include Canton Dragon Asian Grill & Bar, NakedQ BBQ, Taco Bell, Cousins Subs, and Dunkin'.
Are there any nearby transportation options to help me reach Victra in Scottsdale?
The Mustang Transit Center is a nearby transportation hub that can help customers find their way to Victra.
What other mobile phone stores are located near Victra?
Nearby mobile phone stores include Verizon, GoWireless, and another Victra Verizon Authorized Retailer location.
Are there any nearby stores where I can shop for electronics or accessories along with Victra?
Yes, nearby places include Picture People inside buybuyBaby, DSW Designer Shoe Warehouse, and OfficeMax Tech for electronics and accessories.