Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Scottsdale, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
217 reviews
5 stars
188
4 stars
7
3 stars2
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, friendliness, and professionalism, particularly highlighting employees like Nate, Sam, and Vincent.
Staff Knowledge
Numerous reviews noted the staff's knowledge and ability to assist with various technical issues and phone upgrades.
Long Wait Times
Several customers expressed frustration with long wait times in the store, especially during busy hours, and the lack of staff available to assist.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences with specific employees, indicating inconsistency in service quality.
Store Operations
Customers complained about the store being closed during business hours and issues with the store's operational efficiency.
- KNKim NivenNov 14, 20255.0So grateful to Nate for all his help! My mom wanted to change from consumer cellular to Verizon and Nate walked us thru the process. He was so helpful and helped so much!
- PPPamela PerryNov 13, 20255.0Nate, thank you!! You took the time to solve a complex issue and I appreciate your help! You went over and beyond because you care! Thank you, Pamela
- MBMarilyn BacarellaNov 13, 20255.0Sam helped me with a whole barrage of things that needed to be done. Switching accounts, changing out modems, he even paired my new phone to my car, which I had a problem in doing. He was so helpful and so professional and efficient! I am so pleased with the service I received. Sam is a great guy!
- BTbentley turbyfillNov 11, 20255.0I had such a great experience at this Verizon store! Nate was incredibly helpful and personal, especially when helping me set up my grandmother with a new phone. He took the time to walk us through everything and made it feel like a true one-on-one experience. Couldn’t have asked for better service.Thank you for everything! Will 100% continue to come here!
- RDRosellen DiehlOct 31, 20255.0We had an excellent experience recently in store with Vincent. He is professional, understood what we needed and made sure everything was done right. I would say, the best experience in a Verizon store I have ever had. It was clear that Vincent is, without a doubt, superb. Thank you.
Frequently Asked Questions About Verizon
What products does Verizon offer at the Scottsdale location?
Verizon in Scottsdale offers wireless devices such as smartphones, tablets, wearable technology, mobile broadband, and accessories including cases and power accessories.
What are the operating hours for Verizon at 18251 N. Pima Rd., Scottsdale?
The Verizon store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Which payment options are accepted at the Verizon Scottsdale store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon Scottsdale offer in-store pickup for orders?
Yes, in-store pickup is available at this Verizon location.
Which brands can customers find at Verizon Scottsdale?
Customers can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands such as Otterbox and Incipio.
What services are available at Verizon in Scottsdale?
The store offers services including new lines, device upgrades, new device purchases, and accessories sales.
Is Wi-Fi available for customers visiting Verizon Scottsdale?
Yes, free Wi-Fi is available at the Verizon Scottsdale store.
How can customers combine their visit to Verizon with nearby dining options?
After visiting Verizon, customers can enjoy meals at nearby restaurants like Moe's Roadhouse, The Spot Neighborhood Grill, or Lush Burger, all located near the store.
Are there fitness or recreational venues near Verizon Scottsdale that customers can visit?
Yes, customers can visit nearby gyms and fitness centers such as re-Barre, Karve Studio, and F45 Training DC Ranch after their visit to Verizon.
What nearby services might help customers in the area of Verizon Scottsdale?
Customers can find convenient services nearby including bicycle rentals at Rides N Motion Electric Bike Sales & Rentals and dental care at CJ Dentistry of Scottsdale.