Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Scottsdale for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
367 reviews
5 stars
152
4 stars
33
3 stars
33
2 stars
17
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of excellent and poor customer service experiences, with some employees praised for their professionalism while others were criticized for rudeness and lack of assistance.
Wait Times
Many customers reported excessively long wait times, often exceeding an hour, leading to frustration and dissatisfaction.
Staffing Issues
Several reviews highlighted that the store appears to be understaffed, contributing to delays and poor service.
Product Knowledge
While some employees demonstrated strong product knowledge and helpfulness, others were noted for lacking essential information and providing inadequate support.
Management Concerns
There were multiple complaints regarding management behavior and decision-making, with some customers feeling dismissed or poorly treated by management staff.
- MKmark kelmanNov 11, 20251.0Very unhelpful. rigid thinking. The telephonic customer service people preferred that i go to this location as it was an authorized Verizon store even though they knew I bought it from an Authorized Verizon Reseller. The human I visited with would NOT agree with the telephonic Verizon CSR. Perhaps the human in the store was a robot using AI?? Such rigid thinking! Very disappointed!
- DHDaniel HellbergNov 2, 20251.0First response from in-store reps is "use the app". I tried, and app doesn't have the info i need. In-store staff showed no interest in helping or listening at all.
- JHJack HOct 23, 20251.0Verizon sent me the wrong person's phone and I couldn't get it swapped easily. I got "Terry from Wisconsin's" phone then they tried calling them at 4152. Kailee initially said I could swap it easily but then couldn't. I'm still waiting for my new phone and can't use the one they sent me.
- JTJeffrey TothillOct 20, 20251.0These people lied to me twice and then they tried to send me $193 bill for two days of service. They sent a guy in to help set up my router which took three to do and never worked and he was late and then he moved my router from my window to the middle of my room, and I had a throw rug nailed down because I have four cats, and he disregarded all that and tried to tuck the wires underneath the router and so this will make it work so I wouldn’t trust them as far as I could throw them they lie and now they’re sending me like $225 worth of bills, which will be a cold day in hell before They get paid so they might as well do whatever they think they’re going to do because I am gonna send a copy of this to the president and try to give the manager to lose his job they are so lame and they lied to me several times and I resent it
- DSDenise SilversteinOct 11, 20255.0Alex was fantastic. I came into the store and my phone was totally messed up and so was I. Alex was very professional , informative. He went through the issues snd thoroughly explained everything to me. His knowledge cured the many problems that I had created It was a wonderful experience working with Alex. Promote this young man. !!!!
Frequently Asked Questions About Verizon
What types of mobile phones are available at Verizon Scottsdale?
Verizon Scottsdale offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an in-store appointment at the Verizon Scottsdale store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What are the store hours for Verizon in Scottsdale?
Verizon Scottsdale is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Does Verizon Scottsdale offer in-store pickup or delivery options?
Yes, you can order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
What payment methods are accepted at Verizon Scottsdale?
Verizon Scottsdale accepts paychecks, debit cards, mobile NFC payments, and does not require cash only; multiple methods are welcomed.
What services does Verizon Scottsdale provide?
Services include mobile plans, wireless internet plans, and voice plans tailored to business and personal needs.
Are there any dining options near Verizon Scottsdale for a meal before or after your visit?
Yes, you can enjoy nearby restaurants such as Thai Chili 2 Go, Modern Market Eatery, Original ChopShop, Blaze Pizza, and Donut Bar.
What nearby services can help if I need a locksmith or key replacement near Verizon Scottsdale?
Minute Key and minuteKEY are nearby locksmith services where you can get key replacements conveniently close to Verizon.
Are there any wellness or relaxation spots near Verizon Scottsdale?
Yes, Elements Therapeutic Massage Scottsdale Promenade offers massage therapy and wellness services near the Verizon store.
What nearby entertainment or leisure options are available around Verizon Scottsdale?
You can visit Bar19, a local music venue, or explore the Kierland Area for parks and real estate options, perfect for leisure activities.