Verizon

Reviews

• SE

  S E

  3 days ago
  1.0
  The people at this location are rude. They aren't interested in helping unless they can sell you something. I am having issues with people not being able to hear my calls and I'm unable to talk n text. They weren't concerned and said they couldn't help me. It should be covered under warranty. I explained I would be ok with nothing a new phone and couldn't wait as this is a business account. The rep I was working with continued to say he I should take the phone to assurion vendor for troubleshooting or replacement and they could ship a new phone. I explained I didn't have time and needed a new phone today. It is a weekend coming up and can't be without this phone working. I'm unable to talk with our vendors and or clients. I'm unable to talk and text. The phone is virtually worthless. They were not help and escalated the situation and when I started recording with my phone and another rel approached me with us hand out and said I couldn't record in the store, but they record in store. I did anyway and reported to Verizon management.
• GH

  Gene Hastings

  Dec 25, 2025
  5.0
  I’ve been with Verizon a very long time and I’ve noticed their customer service has really gone down hill but the last three times I’ve needed something, two new phones and an iPad I have just simply walked in and the awesome staff at this location have completely taken care of everything. Great service and great live customer service, what more could you possibly want!?!
• JJ

  Jonathan

  Dec 20, 2025
  1.0
  Go to ANY other Verizon store that treats customers with basic respect. Desert Ridge is a few miles west. Fountain Hills is worth the drive. Do not come here. Someone who was NOT an authorized user was allowed to access and make changes to my account. That’s not a mistake—that’s fraud. This was explicitly confirmed as fraud by two other Verizon stores and Verizon customer service. When I came back to address it, I asked to speak with the store manager and the district manager and was refused—as if accountability is some kind of state secret. No transparency. No ownership. Just excuses and stonewalling. If you care about your account security and don’t want unauthorized people touching your account, go somewhere else. And yes—you know who I am, and you know exactly who I’m talking about. I don’t want excuses. I want accountability.
• JS

  Jasmine Sims

  Dec 16, 2025
  5.0
  As a new Verizon customer I am so happy with the service I was given by Darell. The experience alone has me locked in as a Verizon customer forever. The rest of the staff was also very helpful during my visit.
• DP

  David Pinkus

  Dec 9, 2025
  1.0
  I've been sitting in the store for four hours while my phone transfers. My overall experience has been so horrific that I don't even want to re-tell it. But I'll tell you about the other people that walked in while I was here and how they treated them. A gentleman came in -- a 22 year customer -- showing a cheaper rate from a competitor, and the Verizon person no only wouldn't help them, but didn't tell them about VISIBLE, which is Verizon's pre-paid product at 1/3rd the cost. But they CAN'T TELL A CUSTOMER THIS or they'd get fired. They guy was asking exactly for a pre-paid cheaper plan. I told the man about it when the rep stepped away. An older lady walked in after an hour on the phone with customer support talking to an AI that kept her in a loop. After waiting 20 minutes to talk to a human, she came to a store. The punk at the door was mean, dismissive, and told her to use the app. She doesn't use the app because she's not comfortable. She's not sitting in the store talking on the phone to a phone rep because that's all they'd do for her. In my entire time sitting here, no offer of water, or how I'm doing, or to watch my phones or lock them up while they transferred to I could get a drink or a snack. Just to see if it was done so they could take the other phone. The other day, when I was in the midst of my two-week misery with them, and they had told me to call support, I did, and they told me to go in the store, so I did, with the phone rep on the phone and put them on speaker so they could sort it out. The people in the store were so disgustingly rude and dehumanizing to the ONLY PERSON WHO WAS HONEST AND ACTUALLY TRIED TO HELP ME. The reps here are evaluated on Sales, Upgrades, Accessories, Plan Revenue, and Insurance Attachment. They *DON"T CARE* about you, your actual needs or requirements. They WILL NOT give you TRUTH if it might risk the sale. My recourse after two weeks of this torment... "Call the loyalty department". Something about this environment sucks the humanity out of the people who work here. If you make a suggestion about any possible improvement, all they do is give you excuses about rules, policies, etc. "We can't help this sweet old lady with changing her credit card because we can't touch financial information" ... even though they happily took my credit card. It's so pathetic. You simply can't trust anything they tell you. Nothing...not the prices, plans, time, nor weather. I've set my calendar reminder for when my new plan runs out and my new phone is paid off. I don't know what I'll do exactly, but there is no way in the world that I'd ever walk back into this store to do anything. I'll probably keep my phone for six or seven years but switch to a pre-paid alternative online just to save myself from the hell and lost hours of my life dealing with this. One last point.. the reps should stop casually saying things like "Sure thing man", or "OK Man". I'm not a child, and I'm not your friend. I'm an *actual* man, who is honest with people, cares about people, and doesn't lie to people. Unlike the children here.

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