Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Apple Scottsdale Fashion Square
7014 East Camelback Road, Scottsdale, AZ
85251, United States
Hours
Reviews
3.7
1,489 reviews
5 stars
803
4 stars
185
3 stars
82
2 stars
61
1 star
358
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are praised for being helpful and friendly, while others are criticized for being unprofessional and dismissive.
Wait Times
Long wait times reported for assistance, even with appointments, leading to frustration among customers.
Staff Knowledge
Staff expertise varies; some employees are knowledgeable and provide excellent support, while others lack the necessary skills to assist customers effectively.
Store Environment
The store is described as clean and modern, but often crowded and noisy, which can detract from the shopping experience.
Product Availability
Customers noted frequent stock issues, with many items out of stock during visits.
- SGSamuel Gomez5 days ago1.0Come in to pair an Apple Watch. Was told I just needed to update my phone but if I had issues to call Apple support. Updated while I was still there but still not able to connect. Called Apple support and the first gal was very helpful but then transferred to someone who I could barely understand. She finally got quiet and hung up on me after 55 minutes of troubleshooting. Not worth the effort of trying to get help. Such a trrrible experience.
- RTRyan TharpeNov 11, 20251.0Honestly, the staff here was really unhelpful for a recent repair. It was a completely different Apple experience than I’ve ever had.
- BBBohnny BravoNov 8, 20251.0Don’t come here they waste your time…. Make you wait an ungodly amount of time “to make the store look full” and they gave us a loaner phone that was old and didn’t even use the current charger so we had to go buy one….. they didn’t offer one. After a month of them “fixing it” now we get our phone back with all photos and other information deleted and gone from apple backup after they did it in store. Now the apple account is messed up and empty. For a flagship store it seems like it’s being run by elementary school students and incompetent personal.
- JLJesse LingenfelterOct 29, 20255.0Sam was an absolute awesome person to work with. My wife needed help getting a faulty laptop charged and the data off, he literally sprung to action and got us going knowing it was a time crunch. After the data was secured we bought a new laptop from him and every step of the way it felt like he had our backs. I've been a PC user now for over 15+ years....but I may be back to buy a new MacBook Air because of Sam.
- MSm SargonOct 28, 20251.0It is extremely rare for me to write a negative review, and I’ve been a fan of Apple for 20 years, but the service I’ve received from this store is questioning why I should ever stay loyal to Apple again. Employees are not caring the end result of the customer experience, and the same is true for the corporation. They have the item on the shelf, so it should be an easy swap-out like for like, but they constantly put time on the customer. I have waited 2 weeks for this item with zero communication from the store the initial expectation was 3 business day’s.
Frequently Asked Questions About Apple Scottsdale Fashion Square
What products can I buy at Apple Scottsdale Fashion Square?
You can shop for iPhone, Mac, Apple Watch, iPad, and other Apple products at the Apple Scottsdale Fashion Square.
What services does the Apple Store offer?
The store offers technical support at the Genius Bar and specialist assistance to help you set up your Apple products.
What are the regular opening hours for Apple Scottsdale Fashion Square?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Are there any special hours or closures during holidays?
Yes, for example, the store is closed on November 27, 2025, and December 25, 2025, and has adjusted hours on other holiday dates.
Can I get my Apple device repaired at this location?
Yes, the Apple Scottsdale Fashion Square offers repair services including computer and cell phone repair.
Does Apple Scottsdale Fashion Square offer delivery or in-store pickup?
Yes, delivery and in-store pickup services are available at this location.
Is the store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I use mobile payment methods like NFC at this store?
Yes, mobile NFC payments as well as debit card payments are accepted.
What nearby shopping options can I visit after shopping at Apple Scottsdale Fashion Square?
Nearby shopping options include Barneys New York, Rothy’s Fashion Square, Windsor Fashions, Goodlife Clothing, francesca’s, Forever 21, and Tommy John.
Are there dining options near the Apple Store in Scottsdale Fashion Square?
Yes, Dominick’s Steakhouse is nearby for dining options after your visit to the Apple Store.
What nearby services can customers access in addition to Apple Store offerings?
Customers can access services like AT&T Store for mobile accessories, Capital One bank and coffee shop, Energy Spa for relaxation, and legal services at Kercsmar Feltus and Collins PLLC.