Best Buy

Reviews

• DB

  Donna Brunson

  2 days ago
  3.0
  Recently took my laptop in for repair. They said it would take 4 weeks & had to be shipped to KY! Then while it was there I get an email saying they wouldn't work on it any further unless I agreed to pay $99 upon pickup. So I agreed. Then I get another email saying my part is back ordered. Finally I get a call that it's back in Prescott & I can pick it up. I make an appt with Geek Squad for the next day & first he can't find my computer then after 10 minutes of looking everywhere, he brings it to the counter & opens it up, turns it on, and this weird stuff comes up on my screen. I asked him what was going on. He said "oh, they did a complete factory reset so basically you have a new computer." I was like WHOA! All I needed was my screen replaced. No one TOLD me they were going to wipe out my entire computer! His response was :well, they should have told you that was a possibility when you dropped it off." I was so angry! I had to go home & reinstall EVERYTHING myself! Microsoft 365, my printer & drivers, all my documents which fortunately I had backed up on the cloud, all the programs (which a week later I am still not done with), and all the bills I pay online that I had saved sign ons to were wiped out since Microsoft was wiped out!! I will NEVER buy or service another product from them again!
• CL

  Cody Lambert

  3 days ago
  1.0
  I\nWas there for twenty five minutes trying to try on the new meta glasses and everyone is on pause in there
• EL

  Elias Latour

  Feb 16, 2026
  4.0
  Once I actually managed to get help, it went smoothly. I needed to buy a cell phone, but there were no salespeople there. Then, when I tracked one down, she tried to sign me up for their credit card. When I said no, she calles for somebody to actually get me the phone, which he did after he tried to convince me to get the credit card.
• BM

  Brian Munnelly

  Feb 12, 2026
  1.0
  They sold me a tv without the stand and refuse to make it right
• JB

  joyce bookie

  Jan 2, 2026
  5.0
  Daniel at the Prescott Valley, AZ Best Buy is an absolute wizard. I walked in with what I thought was a dead flash drive—memories, files, and important information all seemingly lost to the tech void. Daniel didn’t flinch. He calmly assessed the situation, listened to what was going on, and somehow managed to identify the exact right cable needed to access the data. Not “close enough.” Not “this might work.” The right one. And here’s the part that really sealed it: Daniel didn’t just hand me the cable and send me on my way. He made sure it worked before I left the store. No guesswork. No crossing fingers in the parking lot. He took the extra time to confirm everything was functioning properly so I could walk out confident—and incredibly relieved. This is the kind of customer service that feels rare these days: knowledgeable, patient, thorough, and genuinely helpful. Daniel turned a stressful situation into a huge win and absolutely deserves recognition. Thank you, Daniel! Best Buy is lucky to have you, and so are the customers who get to work with you. 👏👏👏 You deserve a raise!!

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