Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,996 reviews
5 stars
1,010
4 stars
450
3 stars
227
2 stars
117
1 star
192
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising helpful and knowledgeable staff, while others report poor service and difficulty in getting assistance.
Product Knowledge
Many customers appreciated the knowledgeable staff who provided helpful advice, but there were also complaints about misinformation regarding products.
Store Organization
Several reviews mentioned issues with store organization and the checkout process, leading to confusion and frustration among customers.
Delivery Issues
Customers expressed dissatisfaction with delivery services, citing delays and poor communication regarding orders.
Geek Squad Performance
While some customers had positive experiences with Geek Squad, others reported inadequate service and unresolved issues.
- DBDonna Biddle6 days ago1.0I was willing to drop few grand if someone would have even addressed my lurking presence in the audio dept. I have an rv that needed to the whole audio visual version setup. Backup cameras, stereo, speakers and car play installation. Stood where I was told to for 30 min and gave up after no consultation or even a nod of aknowledgement I was waiting for service.
- JBjoyce bookieJan 2, 20265.0Daniel at the Prescott Valley, AZ Best Buy is an absolute wizard. I walked in with what I thought was a dead flash drive—memories, files, and important information all seemingly lost to the tech void. Daniel didn’t flinch. He calmly assessed the situation, listened to what was going on, and somehow managed to identify the exact right cable needed to access the data. Not “close enough.” Not “this might work.” The right one. And here’s the part that really sealed it: Daniel didn’t just hand me the cable and send me on my way. He made sure it worked before I left the store. No guesswork. No crossing fingers in the parking lot. He took the extra time to confirm everything was functioning properly so I could walk out confident—and incredibly relieved. This is the kind of customer service that feels rare these days: knowledgeable, patient, thorough, and genuinely helpful. Daniel turned a stressful situation into a huge win and absolutely deserves recognition. Thank you, Daniel! Best Buy is lucky to have you, and so are the customers who get to work with you. 👏👏👏 You deserve a raise!!
- LFLance FlanaganDec 31, 20255.0People are very helpful
- MRMary RyderDec 24, 20251.0We never feel welcome or comfortable in this store.
- JCJ CDec 23, 20251.0Not sure what samsung.com website Best Buy uses to price compare, but they conveniently use the one that has the same price as what they price their items at even though I was looking at the same Samsung.com website and the price was $100 lower.
Frequently Asked Questions About Best Buy
What products and services can I find at Best Buy in Prescott?
Best Buy in Prescott offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.
What are the operating hours of Best Buy at 3085 Gateway Blvd?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Prescott offer pickup and delivery services?
Best Buy provides curbside pickup for convenient order collection, but does not offer delivery services at this location.
Is Best Buy Prescott wheelchair accessible?
Yes, this Best Buy location has a wheelchair accessible entrance for customer convenience.
Can I get electronic repairs or services done at Best Buy Prescott?
Yes, Best Buy offers service and repair including Geek Squad support for electronics and appliances.
Does Best Buy Prescott accept debit cards and checks as payment?
Yes, this Best Buy location accepts debit cards and checks as payment methods; cash is not required.
Are there any nearby dining options close to Best Buy Prescott?
Yes, Panera Bread and Red Robin Gourmet Burgers are nearby options where customers can enjoy coffee, bakery items, or burgers before or after shopping.
What entertainment or activities are near Best Buy Prescott?
United Escapes of America offers escape room experiences close to Best Buy, providing a fun activity for visitors in the area.
Where can I find other electronics or appliance stores near Best Buy Prescott?
Nearby electronic and appliance stores include another Best Buy location and H2O Health, which also offers appliances.
Are there any nearby automotive services around Best Buy Prescott?
Yes, Car Locks Prescott AZ and Car Locksmith Prescott AZ offer automotive repair and locksmith services close to Best Buy.