Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Prescott Valley for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
617 reviews
5 stars
315
4 stars
96
3 stars
45
2 stars
32
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly and helpful, there were significant complaints about unprofessional behavior and rudeness from certain employees.
Staff Knowledge
Several reviews highlighted the expertise and helpfulness of specific employees, but there were also mentions of staff providing incorrect information or being dismissive.
Store Experience
Customers appreciated the store's cleanliness and atmosphere, but some reported long wait times and poor service during busy periods.
Billing Issues
Multiple customers expressed frustration over billing discrepancies, unexpected charges, and difficulties in resolving these issues with customer service.
Overall Satisfaction
The store received mixed reviews, with some customers having excellent experiences while others reported serious dissatisfaction with service and support.
- SSSusan ShumanNov 16, 20251.0What an awful place. Rob, the manager, can't manage his feet. He walks around and talks too much. He straightens displays. He doesn't help people. He greets people and puts them on the wait list. Jacob took my order for a new phone This took 3 hours because he was obviously poorly trained by Rob. Of course the store did not have my phone in stock, (Their newest model!) So it had to be shipped. Then UPS could not deliver it because Jacob input the wrong information after we repeatedly gave it to him. A simple phone purchase took almost 3 hours. BTW, Rob said it would arrive in 2 days via FedEx. Really, they don't even know how their phones are shipped! (UPS.) UPS referred us back to Verizon, so we called the same Verizon store where we purchased the phone and were immediately rerouted to a useless person in India or Pakistan. This seems to be the only store that always forwards ALL calls. Now we are sitting at this absurd store, waiting and waiting. We have been here for 3 hours. Many customers gave up and left. The store is suppose to close now. What next!?!? We can't wait to hear the excuses. Don't come to this shop of clowns. Just dont!!
- CDCliff DavidNov 14, 20251.0I wish I could do a minus 1….what has happened to our customer service Verizon…. Every time I go into that store the bald headed greeter just can’t do anything at that corporate level. I mean not even the easy stuff. Without even looking into it he says we can’t do that here. Frustrating. As big as Verizon is and as much money that they are making you can’t tell me he is the cream of the crop. First impressions into the store are not good. I’m sure there are good people in that store but I can’t get to them. I guess all they do is Sell!Sell!
- BSBrittany StaybergNov 5, 20255.0I just want to give a shout out to Marianna. I just went in with my parents to upgrade their phones and transfer my line. She was so help and patient with us. She gave us all our options, and seamlessly got everything done in a very timely manner which hasn’t always been my experience in the past. There was a little bit of a wait so just a little recommendation to make an appointment before going in if you can.
- CWChris WrightNov 3, 20255.0ROB!! KYLE!! Theyre awesome. Helped us get everything sorted out with switching carriers, phone change, discounts, etc. they did a great job. They deserve a raise!
- RHRebs HarOct 26, 20251.0Looks like it might be time for the sweaty, bald bearded guy to be let go. He constantly tells me incorrect information before even signing me in to speak to an actual employee who knows what they are doing. Last time I was there, he had food all over his face. The rest of the employees are amazing considering but I dread walking in here because of the bald greeter.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Prescott Valley?
The Verizon store in Prescott Valley is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
What mobile brands are available at this Verizon store?
This Verizon store offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment before visiting the Verizon store in Prescott Valley?
Yes, you can schedule an in-store appointment online or through the My Verizon app to ensure personalized service during your visit.
What delivery and pickup options does the Verizon store offer?
You can pick up online orders in-store, enjoy free 2-day shipping, use express lockers, or opt for same-day delivery where available.
What types of products and services are available at this Verizon store?
The store offers mobile plans, wireless internet plans, voice plans, and business devices including cell phones, mobile hotspots, tablets, and laptops.
Does the Verizon store accept various payment methods?
Yes, the store accepts checks, debit cards, and mobile NFC payments and does not require cash only transactions.
Are there nearby places where I can get my phone repaired if needed?
Yes, Asurion Tech Repair & Solutions and uBreakiFix are nearby options for mobile phone and electronics repair services.
What dining options are near the Verizon store in Prescott Valley?
Nearby restaurants include Subway, Mi Tierra Mexicana, Lindo Mexico Restaurant, Cracker Barrel Old Country Store, Popeyes® Louisiana Kitchen, and Crumbl - Prescott for desserts.
Are there any shopping centers or retail stores close to the Verizon Prescott Valley store?
Yes, Crossroads Plaza shopping center is nearby along with stores like Ross Dress for Less, Hobby Lobby, SAS Shoes, and Mattress Firm.
Can customers combine a visit to Verizon with other services like banking or financial advice nearby?
Yes, Edward Jones - Financial Advisor: Joseph Allen and Chase bank are close by, making it convenient to manage your finances and wireless needs in one trip.