Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Phoenix, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
301 reviews
5 stars
268
4 stars
9
3 stars1
2 stars1
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for poor service and lack of professionalism.
Staff Knowledge
Several customers highlighted the knowledge and expertise of staff members, particularly in helping with technical issues and product information.
Store Cleanliness
The store was frequently noted as clean and organized, contributing positively to the customer experience.
Sales Experience
Customers appreciated the sales process when staff were attentive and helpful, but there were complaints about misleading promotions and pricing issues.
Management Issues
Multiple reviews mentioned a lack of management presence, leading to unresolved customer issues and poor service experiences.
- KLKeith LytleOct 23, 20255.0Matt is a great representative, he’s knowledgeable and has a good way about himself.
- EGE & M GOct 21, 20251.0This store and its service is why I’m switching to AT&T
- AUAdoner UrdanetaOct 13, 20251.0I had been in this verizon store many times, and this is the first time that I received a very bad service on this store. If you don't like your job on customer service, just look for another job Elizabeth Ramirez. You have to treat people right and help them, just make them happy, completely different today's service was really unsatisfactory and not really helpful
- GGGlenn GlassSep 27, 20251.0The local Verizon Wireless sales team came to our house this morning. I told them no thank you. This is how Verizon Wireless sales treats senior citizens!
- TETom EdwardsSep 19, 20251.0I wish I could give a zero rating. We went it to this Verizon authorized store instead of purchasing through the Verizon website because we were trying to get a phone the same day. In the end, the store deleted the promotional order and stuck us with a full price phone. While Verizon is helping, the authorized store has been unhelpful. Lesson - only deal with Verizon corporate!!!
Frequently Asked Questions About Verizon
What types of products does Verizon at 34640 N North Valley Pkwy offer?
They offer a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Verizon in Phoenix, AZ?
Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I pick up my online order in the store at Verizon?
Yes, Verizon offers in-store pickup for customers.
What payment options are accepted at Verizon?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon offer device repair or servicing at the Phoenix location?
No, this location does not offer service repair, but they do provide in-store shopping and onsite services.
What are some brands available at Verizon store?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Mophie.
Which nearby dining options are close to Verizon for a meal before or after my visit?
Nearby dining options include Hot Bagels and Deli, Pizza Hut, Chili's Grill & Bar, It's Just Wings, Taco Bell, and In-N-Out Burger.
Are there any nearby services where I can get a haircut after visiting Verizon?
Yes, Sport Clips Haircuts of North Phoenix is a nearby hair salon and barber where you can get a haircut.
Where can I find nail and beauty salons near Verizon Phoenix?
Nearby nail and beauty salons include Royal Nails & Lashes, Novelle Nail Salon & Spa, and Prestige Nails and Lash by Vicky.
Are there any nearby banks or financial services near Verizon?
Yes, you can find Chase Bank close to the Verizon location for banking and ATM services.