Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Phoenix, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
304 reviews
5 stars
270
4 stars
9
3 stars1
2 stars1
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being unresponsive and unhelpful.
Staff Knowledge
Several customers highlighted the knowledge and professionalism of specific staff members, particularly Tony, Dalton, and Lizzy, who provided excellent assistance.
Store Management
Frequent complaints about poor management and staffing issues, including lack of a manager and unhelpful employees, leading to negative customer experiences.
Store Hours and Availability
Customers expressed frustration over inconsistent store hours and being unable to receive service when the store was supposed to be open.
Overall Experience
Overall, experiences varied widely, with some customers having positive interactions while others reported significant issues, leading to a lack of consistency in service quality.
- LKLeif KoffordDec 8, 20255.0Very good service here. Lizzy made sure we were taken care of from beginning to end. She took the time needed, ensuring we were satisfied. I would recommend this store to anyone who wants the service they're asking for.
- KBKelley BennettDec 7, 20251.0The store said it was open until 6pm. We got there and there was a note on door that said sorry we will return at 1:45 pm. We ran another errand and got back to store at 2:05 pm. Note was gone and we pulled on door it was locked. There was someone inside the store and wouldn't even acknowledge us she just sat there??? Why not come to the door and tell us why you and not open instead of letting us stand there 5 min and not letting us know what was going on. We left. We also have had another issue with this store. Went in for technical advice the guy would not even try to help. I had someone at work help me fix it in 2 min. Why are they there if they cannot help or have store open and not acknowledge us. Avoid this store!!!!
- KLKeith LytleOct 23, 20255.0Matt is a great representative, he’s knowledgeable and has a good way about himself.
- EGE & M GOct 21, 20251.0This store and its service is why I’m switching to AT&T
- AUAdoner UrdanetaOct 13, 20251.0I had been in this verizon store many times, and this is the first time that I received a very bad service on this store. If you don't like your job on customer service, just look for another job Elizabeth Ramirez. You have to treat people right and help them, just make them happy, completely different today's service was really unsatisfactory and not really helpful
Frequently Asked Questions About Verizon
What types of products does Verizon at 34640 N North Valley Pkwy offer?
They offer a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Verizon in Phoenix, AZ?
Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I pick up my online order in the store at Verizon?
Yes, Verizon offers in-store pickup for customers.
What payment options are accepted at Verizon?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon offer device repair or servicing at the Phoenix location?
No, this location does not offer service repair, but they do provide in-store shopping and onsite services.
What are some brands available at Verizon store?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Mophie.
Which nearby dining options are close to Verizon for a meal before or after my visit?
Nearby dining options include Hot Bagels and Deli, Pizza Hut, Chili's Grill & Bar, It's Just Wings, Taco Bell, and In-N-Out Burger.
Are there any nearby services where I can get a haircut after visiting Verizon?
Yes, Sport Clips Haircuts of North Phoenix is a nearby hair salon and barber where you can get a haircut.
Where can I find nail and beauty salons near Verizon Phoenix?
Nearby nail and beauty salons include Royal Nails & Lashes, Novelle Nail Salon & Spa, and Prestige Nails and Lash by Vicky.
Are there any nearby banks or financial services near Verizon?
Yes, you can find Chase Bank close to the Verizon location for banking and ATM services.