Verizon

4.2
373 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Phoenix, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
4901 E Ray Rd, Phoenix, AZ
85044, United States

Hours

Reviews

4.3
368 reviews
5 stars
284
4 stars
17
3 stars
7
2 stars
6
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Diego, Brandon, and Parker, for their exceptional service, knowledge, and patience.

Mixed Experiences

While some customers had positive interactions, others reported issues with billing, account management, and the store being a third-party dealer.

Store Issues

Several reviews highlighted problems with the store's organization, including incorrect account setups and lack of inventory management.

Sales Practices

There were complaints about high-pressure sales tactics and hidden fees, leading to dissatisfaction among some customers.
  • TM
    Taia Meza
    Jan 2, 2026
    5.0
    Brandon was amazing! Super helpful
  • EM
    Eric Wallace Jr. (MobileSuitWally)
    Dec 28, 2025
    5.0
    Got new service after difficulty online. Dylan was a godsend. Highly recommend this store if you are setting up new service. They broke everything down very well and gave me great deals.
  • PO
    Peji Organizing
    Dec 21, 2025
    5.0
    Attn: Verizon: Brandon at Ray Road was beyond amazing, patient, professional, fun, easy-going and a demeanor so chill, taking such good care of me, blew my mind. Had watched and listened while he was taking care of prior customer, same attitude, also with laughter. Verizon is so blessed to have Brandon as an employee, exceptional man and they need more of him. In fact, I recommend he gets a big raise and training others. Would rate him an A+, gold star, definitely an exception, and thank you Brandon for your beauty, making it a pleasant experience. Any questions in future, will be looking up Brandon. Blessings 🙌!! :*)))))))))))))
  • DA
    Diana Appel
    Dec 13, 2025
    5.0
    Not all Verizon stores are equal. Brenden at this Verizon store is awesome. He hooked me up with a new internet box, phone line, new phone and watch and screen and lens protectors for a smokin’ deal and set up the new phone for me. I live in Mayer now, but will drive down to the Valley to this store if I ever need help again.
  • CW
    Camryn Weixler
    Dec 13, 2025
    5.0
    Had a wonderful staff member help us! Very knowledgeable, efficient, and friendly. Thank you Diego! You were awesome.

Frequently Asked Questions About Verizon

What types of wireless devices can I purchase at Victra — Verizon Authorized Retailer in Phoenix, AZ?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories from top brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What are the store hours for Victra at 4901 E Ray Rd, Phoenix?

Victra is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.