Business Details
4901 E Ray Rd, Phoenix, AZ
85044, United States
Certified by Verizon • Feb 22, 2026
(480) 505-0222
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Phoenix, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.2
376 reviews
5 stars
287
4 stars
17
3 stars
7
2 stars
7
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, particularly highlighting employees like Diego, Brandon, and Parker for their professionalism and helpfulness.
Sales Practices
Several reviews expressed concerns about the store's sales tactics, with accusations of hidden fees and unnecessary add-ons, indicating a lack of transparency.
Store Experience
While many customers reported positive experiences, some highlighted issues with disorganization and miscommunication, particularly regarding product availability and account management.
Third-Party Concerns
Multiple reviews noted that this location is a third-party store, leading to dissatisfaction with service and issues that corporate Verizon could not resolve.
- NVNitza VerdugoFeb 3, 20265.0Fantastic customer service ! Thank you
- CJCarol JeanJan 24, 20265.0If I could give Diego a "10" star review, I would! My daughter and I went in to buy a new iphone 16 and he was so professional, gave us top notched service and seamlessly transferred my android number to iPhone! All within 40 minutes! Loved this guy! Give him a raise!!! He knows his stuff! Promote him!
- TMTaia MezaJan 2, 20265.0Brandon was amazing! Super helpful
- EMEric Wallace Jr. (MobileSuitWally)Dec 28, 20255.0Got new service after difficulty online. Dylan was a godsend. Highly recommend this store if you are setting up new service. They broke everything down very well and gave me great deals.
- POPeji OrganizingDec 21, 20255.0Attn: Verizon: Brandon at Ray Road was beyond amazing, patient, professional, fun, easy-going and a demeanor so chill, taking such good care of me, blew my mind. Had watched and listened while he was taking care of prior customer, same attitude, also with laughter. Verizon is so blessed to have Brandon as an employee, exceptional man and they need more of him. In fact, I recommend he gets a big raise and training others. Would rate him an A+, gold star, definitely an exception, and thank you Brandon for your beauty, making it a pleasant experience. Any questions in future, will be looking up Brandon. Blessings 🙌!! :*)))))))))))))
Frequently Asked Questions About Verizon
What types of wireless devices can I purchase at Victra — Verizon Authorized Retailer in Phoenix, AZ?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories from top brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for Victra at 4901 E Ray Rd, Phoenix?
Victra is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Victra in Phoenix offer in-store pickup for online orders?
Yes, Victra provides in-store pickup as a service option for customers ordering online.
What payment methods does Victra accept at their Phoenix store?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa for payments.
Can I recycle electronics at Victra in Phoenix?
Yes, Victra offers electronic recycling services at their Phoenix location.
What languages are spoken at the Victra Verizon store in Phoenix?
The store provides services in English and Spanish to assist customers.
What types of products and services are available at Victra — Verizon Authorized Retailer?
Victra offers products such as smartphones, tablets, laptops, wearable devices, audio and power accessories, SIM cards, and mobile broadband. Services include new lines, device upgrades, new devices, and accessories.
Which nearby restaurants can I visit before or after shopping at Victra at 4901 E Ray Rd?
You can enjoy meals at nearby restaurants such as Modern Market Eatery, QDOBA Mexican Eats, Snooze, Mimi's Cafe, Noodles & Company, and Honeybaked Ham Co.
Are there any nearby spots for relaxation or beauty treatments close to Victra in Phoenix?
Yes, nearby you can find beauty and spa locations like Charley's Nail Spa, Skinbysiibeauty, WOW WAX CO, Boujee Girl Bundles, The Glam Lounge, PrncessAllure, Da Braider, Harmony Hair Studio, Shear Elements Salon, and Desert Diva Beauty Bar.
What can I find nearby if I want to do some shopping or entertainment near the Victra store?
Nearby shopping and entertainment options include Michael's Creative Jewelry, Phantom Fireworks Stand, SEPHORA, Men’s Wearhouse, Bitcoin Depot ATM, The Exchange Network ATM, Circle K convenience/gas station, and Redbox rental kiosks.
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