Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Phoenix, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
368 reviews
5 stars
284
4 stars
17
3 stars
7
2 stars
6
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Diego, Brandon, and Parker, for their exceptional service, knowledge, and patience.
Mixed Experiences
While some customers had positive interactions, others reported issues with billing, account management, and the store being a third-party dealer.
Store Issues
Several reviews highlighted problems with the store's organization, including incorrect account setups and lack of inventory management.
Sales Practices
There were complaints about high-pressure sales tactics and hidden fees, leading to dissatisfaction among some customers.
- TMTaia MezaJan 2, 20265.0Brandon was amazing! Super helpful
- EMEric Wallace Jr. (MobileSuitWally)Dec 28, 20255.0Got new service after difficulty online. Dylan was a godsend. Highly recommend this store if you are setting up new service. They broke everything down very well and gave me great deals.
- POPeji OrganizingDec 21, 20255.0Attn: Verizon: Brandon at Ray Road was beyond amazing, patient, professional, fun, easy-going and a demeanor so chill, taking such good care of me, blew my mind. Had watched and listened while he was taking care of prior customer, same attitude, also with laughter. Verizon is so blessed to have Brandon as an employee, exceptional man and they need more of him. In fact, I recommend he gets a big raise and training others. Would rate him an A+, gold star, definitely an exception, and thank you Brandon for your beauty, making it a pleasant experience. Any questions in future, will be looking up Brandon. Blessings 🙌!! :*)))))))))))))
- DADiana AppelDec 13, 20255.0Not all Verizon stores are equal. Brenden at this Verizon store is awesome. He hooked me up with a new internet box, phone line, new phone and watch and screen and lens protectors for a smokin’ deal and set up the new phone for me. I live in Mayer now, but will drive down to the Valley to this store if I ever need help again.
- CWCamryn WeixlerDec 13, 20255.0Had a wonderful staff member help us! Very knowledgeable, efficient, and friendly. Thank you Diego! You were awesome.
Frequently Asked Questions About Verizon
What types of wireless devices can I purchase at Victra — Verizon Authorized Retailer in Phoenix, AZ?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories from top brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for Victra at 4901 E Ray Rd, Phoenix?
Victra is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Victra in Phoenix offer in-store pickup for online orders?
Yes, Victra provides in-store pickup as a service option for customers ordering online.
What payment methods does Victra accept at their Phoenix store?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa for payments.
Can I recycle electronics at Victra in Phoenix?
Yes, Victra offers electronic recycling services at their Phoenix location.
What languages are spoken at the Victra Verizon store in Phoenix?
The store provides services in English and Spanish to assist customers.
What types of products and services are available at Victra — Verizon Authorized Retailer?
Victra offers products such as smartphones, tablets, laptops, wearable devices, audio and power accessories, SIM cards, and mobile broadband. Services include new lines, device upgrades, new devices, and accessories.
Which nearby restaurants can I visit before or after shopping at Victra at 4901 E Ray Rd?
You can enjoy meals at nearby restaurants such as Modern Market Eatery, QDOBA Mexican Eats, Snooze, Mimi's Cafe, Noodles & Company, and Honeybaked Ham Co.
Are there any nearby spots for relaxation or beauty treatments close to Victra in Phoenix?
Yes, nearby you can find beauty and spa locations like Charley's Nail Spa, Skinbysiibeauty, WOW WAX CO, Boujee Girl Bundles, The Glam Lounge, PrncessAllure, Da Braider, Harmony Hair Studio, Shear Elements Salon, and Desert Diva Beauty Bar.
What can I find nearby if I want to do some shopping or entertainment near the Victra store?
Nearby shopping and entertainment options include Michael's Creative Jewelry, Phantom Fireworks Stand, SEPHORA, Men’s Wearhouse, Bitcoin Depot ATM, The Exchange Network ATM, Circle K convenience/gas station, and Redbox rental kiosks.