Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Phoenix, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
357 reviews
5 stars
275
4 stars
17
3 stars
7
2 stars
6
1 star
52
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff, particularly Diego and Brandon, for their friendly, helpful, and knowledgeable service.
Customer Service Issues
Several reviews highlighted significant problems with customer service, including dishonesty, poor communication, and mishandling of accounts.
Store Type Confusion
Customers expressed frustration over the store being a third-party dealer rather than a corporate Verizon store, leading to complications with service and pricing.
Positive Experiences
Numerous customers reported positive experiences, particularly with staff who went above and beyond to assist with phone upgrades and troubleshooting.
Hidden Fees
Multiple reviews mentioned unexpected fees and charges that were not clearly communicated during the sales process.
- RGRosmary GonzalezNov 15, 20255.0Diego gave me the best service, attention, and quality that every customer always wants to receive. I recommend it! ⭐️✅
- AHAmy HaleyNov 15, 20255.0Great service today, such a surprisingly pleasant experience!
- MSMitch SmithNov 15, 20255.0Diego is hands down The BEST customer service experience I’ve had in 28 years of living. Vast knowledge set, professionalism, charisma, strong work ethic and goes above and beyond for the customer. They have great deals here and if you come, it is imperative you work with Diego!
- PCPaul ClemensNov 5, 20255.0Brandon was amazingly patient and knowledgeable. He made our decision to switch from AT&T totally worthwhile.
- DDDianaOct 28, 20255.0Diego was so friendly and attentive to our needs and handled everything efficiently.
Frequently Asked Questions About Verizon
What types of wireless devices can I purchase at Victra — Verizon Authorized Retailer in Phoenix, AZ?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories from top brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for Victra at 4901 E Ray Rd, Phoenix?
Victra is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Victra in Phoenix offer in-store pickup for online orders?
Yes, Victra provides in-store pickup as a service option for customers ordering online.
What payment methods does Victra accept at their Phoenix store?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa for payments.
Can I recycle electronics at Victra in Phoenix?
Yes, Victra offers electronic recycling services at their Phoenix location.
What languages are spoken at the Victra Verizon store in Phoenix?
The store provides services in English and Spanish to assist customers.
What types of products and services are available at Victra — Verizon Authorized Retailer?
Victra offers products such as smartphones, tablets, laptops, wearable devices, audio and power accessories, SIM cards, and mobile broadband. Services include new lines, device upgrades, new devices, and accessories.
Which nearby restaurants can I visit before or after shopping at Victra at 4901 E Ray Rd?
You can enjoy meals at nearby restaurants such as Modern Market Eatery, QDOBA Mexican Eats, Snooze, Mimi's Cafe, Noodles & Company, and Honeybaked Ham Co.
Are there any nearby spots for relaxation or beauty treatments close to Victra in Phoenix?
Yes, nearby you can find beauty and spa locations like Charley's Nail Spa, Skinbysiibeauty, WOW WAX CO, Boujee Girl Bundles, The Glam Lounge, PrncessAllure, Da Braider, Harmony Hair Studio, Shear Elements Salon, and Desert Diva Beauty Bar.
What can I find nearby if I want to do some shopping or entertainment near the Victra store?
Nearby shopping and entertainment options include Michael's Creative Jewelry, Phantom Fireworks Stand, SEPHORA, Men’s Wearhouse, Bitcoin Depot ATM, The Exchange Network ATM, Circle K convenience/gas station, and Redbox rental kiosks.