Business Details
3165 E Lincoln Dr, Phoenix, AZ
85016, United States
Certified by Verizon • Feb 22, 2026
(480) 696-8564
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Phoenix, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.3
294 reviews
5 stars
239
4 stars
8
3 stars2
2 stars0
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Matt, Fausto, and Sayra, highlighting their patience and knowledge.
Negative Experiences
Several reviews reported poor service, including long wait times, unhelpful staff, and issues with billing and trade-ins, leading to frustration among customers.
Store Management
Customers expressed dissatisfaction with management's responsiveness and the handling of complaints, particularly regarding trade-ins and service fees.
Store Environment
Some reviews noted the store was understaffed, leading to long wait times and a lack of assistance for customers.
Third-Party Issues
Multiple customers pointed out that this location is a third-party store, which led to confusion and dissatisfaction regarding service and promotions.
- SBSharon Brown5 days ago5.0Great customer service and so helpful
- JGJack GraffFeb 16, 20265.0After cox raised our rates to 260 for home and phone lines, we came in expecting to haggle. Instead Riley gave us 2 new phones and a generous discount putting our bill at 210! Excellent customer service and excellent staff.
- MSMarcia S.Feb 6, 20265.0Star team at this Verizon( Victrastore)! Ross, Matt and Manager Riley went out of their way to assist with a very difficult phone situation I was dealing with my cell phone. They were patient, pleasant and professional. I’m sending future family members to this location, as I know their time will be respected and business appreciate. Thanks guys for all you’ve done to earn our business!
- JHJoyce HaverFeb 6, 20265.0Excellent customer service getting a new phone.
- MJMichele JasmonFeb 3, 20265.0Matt is super talented and so Nice to work with!!!! He was super efficient and as I guess he has an IT background..... This guy rocks! I love the store. I love this guy. This is my favorite Verizon location.
Frequently Asked Questions About Verizon
What types of wireless devices does Verizon offer at the Phoenix location?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon at 3165 E Lincoln Dr, Phoenix, AZ?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does this Verizon location offer in-store pickup?
Yes, this location offers in-store pickup services.
Which brands of devices and accessories can I find at this Verizon store?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What payment options are accepted at Verizon Phoenix?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle my old electronics at this Verizon store?
Yes, the store offers electronics recycling services.
Are there any nearby places where I can grab a coffee before or after visiting Verizon?
Yes, Starbucks is nearby where you can enjoy coffee or a smoothie before or after your visit.
If I need a beauty or spa treatment near Verizon Phoenix, which places can I visit?
You can visit nearby beauty and spa locations such as PV Nails Lounge, The Drip Bar Phoenix Biltmore, AudGirl Aesthetics, and VoL Salon.
Are there any fitness or wellness centers close to Verizon in Phoenix?
Yes, nearby fitness and wellness centers include F45 Training Biltmore and Moksha Yoga PHX yoga studio.
How can nearby real estate services be useful to someone visiting Verizon Phoenix?
Nearby real estate agents such as Sacha Blanchet Real Estate, Rosemary DeLaurentis Real Estate Services, The DeVon Connors Team, Sandy Sells Real Estate AZ, and Mila McKinley can assist customers interested in property services in the area.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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