Verizon

4.3
282 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Phoenix, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
3165 E Lincoln Dr, Phoenix, AZ
85016, United States

Hours

Reviews

4.3
282 reviews
5 stars
228
4 stars
8
3 stars
2
2 stars
0
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff members like Fausto, Sayra, and Matt, while others reported poor service and long wait times.

Store Management

Several reviews highlighted issues with management, including unhelpful responses and lack of accountability, particularly regarding trade-ins and billing problems.

Third-Party Issues

Customers expressed frustration with the store being a third-party dealer, leading to confusion and complications with Verizon services and promotions.

Product Knowledge

While some employees were noted for their knowledge and assistance, others were criticized for being unfamiliar with products and services, leading to customer dissatisfaction.
  • DW
    David Wassef
    2 days ago
    5.0
    Excellent service
  • AC
    Apple Grace Cannon
    Jan 5, 2026
    5.0
    I’m a Verizon customer, Matt helped me upgrade my phone. He was a big help throughout the entire process. I was able to get the iPhone 17 Pro Max, and he explained everything clearly especially my discounts and my monthly bill. He was very patient, knowledgeable, and made sure I understood all my options. I really appreciate the great customer service and would definitely recommend him to anyone needing help at Verizon.
  • AS
    Ann Schorr
    Dec 19, 2025
    5.0
    Riley and Ross were amazing and very patient. I appreciated their professionalism and knowledge. Thank you guys!
  • JJ
    Jan Jensen
    Dec 18, 2025
    5.0
    Sayra was fantastic. From the minute I stepped inside the store to finishing.
  • MM
    Marylin
    Nov 25, 2025
    5.0
    I had an amazing experience with Sayra, she was incredibly patient and helpful with all my tech questions. The store was clean, and I was helped much faster than I expected. Really great service overall!

Frequently Asked Questions About Verizon

What types of wireless devices does Verizon offer at the Phoenix location?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for Verizon at 3165 E Lincoln Dr, Phoenix, AZ?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.