Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Phoenix, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
282 reviews
5 stars
228
4 stars
8
3 stars2
2 stars0
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Fausto, Sayra, and Matt, while others reported poor service and long wait times.
Store Management
Several reviews highlighted issues with management, including unhelpful responses and lack of accountability, particularly regarding trade-ins and billing problems.
Third-Party Issues
Customers expressed frustration with the store being a third-party dealer, leading to confusion and complications with Verizon services and promotions.
Product Knowledge
While some employees were noted for their knowledge and assistance, others were criticized for being unfamiliar with products and services, leading to customer dissatisfaction.
- DWDavid Wassef2 days ago5.0Excellent service
- ACApple Grace CannonJan 5, 20265.0I’m a Verizon customer, Matt helped me upgrade my phone. He was a big help throughout the entire process. I was able to get the iPhone 17 Pro Max, and he explained everything clearly especially my discounts and my monthly bill. He was very patient, knowledgeable, and made sure I understood all my options. I really appreciate the great customer service and would definitely recommend him to anyone needing help at Verizon.
- ASAnn SchorrDec 19, 20255.0Riley and Ross were amazing and very patient. I appreciated their professionalism and knowledge. Thank you guys!
- JJJan JensenDec 18, 20255.0Sayra was fantastic. From the minute I stepped inside the store to finishing.
- MMMarylinNov 25, 20255.0I had an amazing experience with Sayra, she was incredibly patient and helpful with all my tech questions. The store was clean, and I was helped much faster than I expected. Really great service overall!
Frequently Asked Questions About Verizon
What types of wireless devices does Verizon offer at the Phoenix location?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon at 3165 E Lincoln Dr, Phoenix, AZ?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does this Verizon location offer in-store pickup?
Yes, this location offers in-store pickup services.
Which brands of devices and accessories can I find at this Verizon store?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What payment options are accepted at Verizon Phoenix?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle my old electronics at this Verizon store?
Yes, the store offers electronics recycling services.
Are there any nearby places where I can grab a coffee before or after visiting Verizon?
Yes, Starbucks is nearby where you can enjoy coffee or a smoothie before or after your visit.
If I need a beauty or spa treatment near Verizon Phoenix, which places can I visit?
You can visit nearby beauty and spa locations such as PV Nails Lounge, The Drip Bar Phoenix Biltmore, AudGirl Aesthetics, and VoL Salon.
Are there any fitness or wellness centers close to Verizon in Phoenix?
Yes, nearby fitness and wellness centers include F45 Training Biltmore and Moksha Yoga PHX yoga studio.
How can nearby real estate services be useful to someone visiting Verizon Phoenix?
Nearby real estate agents such as Sacha Blanchet Real Estate, Rosemary DeLaurentis Real Estate Services, The DeVon Connors Team, Sandy Sells Real Estate AZ, and Mila McKinley can assist customers interested in property services in the area.