Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Phoenix, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
275 reviews
5 stars
221
4 stars
8
3 stars2
2 stars0
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being unresponsive or unhelpful.
Staffing Issues
Frequent complaints about understaffing leading to long wait times and inadequate service.
Sales Practices
Concerns about aggressive sales tactics and lack of transparency regarding fees and promotions.
Store Management
Negative feedback regarding store management, with reports of unhelpfulness and poor communication.
Product Knowledge
Inconsistent product knowledge among staff, with some customers feeling misinformed about services and products.
- LCLisa Cohen6 days ago5.0Matt was responsive, patient, professional and well-versed in all AppleCare and upgrades. He helped me through the process which can always seem daunting with a new phone and it was a great experience. Thank you, Matt.
- KMKay McDonaldOct 11, 20255.0Great service...Ross helped me get everything set up on new phone!
- RSrobyn swaneyOct 2, 20251.0No technicians so was unable to get my phone looked at. Wanted my mom to pay for a whole new phone. We had called and they said to come on down to look at it. We do and they say they can’t help us.
- DFDamon Flores-OrtizSep 23, 20251.0Currently been waiting 45min without being even acknowledged by the worker who seems to be the only person working there is 2 other customers waiting who haven't been acknowledged either came to just pick up WiFi modem but that seems impossible
- SHSophie HiltonSep 22, 20251.0TERRIBLE service. They signed us up for a plan we didn’t ask for and we were just trying to buy the new phone. Do not go here. Go to true Verizon store or Apple Store.
Frequently Asked Questions About Verizon
What types of wireless devices does Verizon offer at the Phoenix location?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon at 3165 E Lincoln Dr, Phoenix, AZ?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does this Verizon location offer in-store pickup?
Yes, this location offers in-store pickup services.
Which brands of devices and accessories can I find at this Verizon store?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What payment options are accepted at Verizon Phoenix?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle my old electronics at this Verizon store?
Yes, the store offers electronics recycling services.
Are there any nearby places where I can grab a coffee before or after visiting Verizon?
Yes, Starbucks is nearby where you can enjoy coffee or a smoothie before or after your visit.
If I need a beauty or spa treatment near Verizon Phoenix, which places can I visit?
You can visit nearby beauty and spa locations such as PV Nails Lounge, The Drip Bar Phoenix Biltmore, AudGirl Aesthetics, and VoL Salon.
Are there any fitness or wellness centers close to Verizon in Phoenix?
Yes, nearby fitness and wellness centers include F45 Training Biltmore and Moksha Yoga PHX yoga studio.
How can nearby real estate services be useful to someone visiting Verizon Phoenix?
Nearby real estate agents such as Sacha Blanchet Real Estate, Rosemary DeLaurentis Real Estate Services, The DeVon Connors Team, Sandy Sells Real Estate AZ, and Mila McKinley can assist customers interested in property services in the area.